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Text An Ala Ambassador Quick Start Guide2


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The 'how to' guide for ALA Ambassadors using the text-an-ambassador service during ALA Annual 2009

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Text An Ala Ambassador Quick Start Guide2

  1. 1. Text an ALA Ambassador Quick Start Guide 2009 Confidential - Copyright 2007-2009, Mosio, Inc.
  2. 2. Welcome! Hello Ambassadors! Thank you very much for taking the time to get familiar with how Text an ALA Ambassador works. This Quick Start Guide will help you to get started answering questions right away. Part 1 focuses on the details of using the web interface called a “microboard”. Part 2 shows what attendees will experience. Due to the nature of the how the service will be used at the conference, not all features will be necessary. We welcome you to sign up for an online webinar to see the full service or visit us at booth #2957 if you would like a live demo. We look forward to working with you! The Text a Librarian Team
  3. 3. Part 1: Logging In Login You will be provided with login information specific to the location of the information booth. Use this information to log in to the ALA “microboard” online at
  4. 4. Part 1: How You Are Notified Notifications (Click on the keyword or refresh the page to see and answer the new question.) Text a Librarian provides 4 ways to be notified of new questions: the microboard, email, instant message and text message. For the purposes of the conference, the microboard will be the only option necessary. The microboard will flash with scrolling alerts letting you know a new question has been posted. To view and answer the new question, refresh the internet browser or click on the underlined keyword “ala” to refresh.
  5. 5. Part 1: How You Respond Answering Questions To answer a question, click on the red “Answer” button, and then type in the answer window on the answer page. Click “Send My Answer”. Each answer window can send 2 text messages. If you need to send additional messages after you have sent the first answer, click on the green “Add Answer” button. If another Ambassador has already begun answering the question, the “I Got It” feature will appear above the answer window (image lower right) Please note: You will see a custom footer displayed as soon as you begin typing. The footer will drop off as you type if your I Got It Feature (not displayed above) response requires the entire answer area. An alert will appear above the answer window to let you know when another Ambassador is already answering the question
  6. 6. Part 1: Answer Follow Up Add Answer or Close Question When an attendee replies to an answer, a new notification alert will scroll on the microboard. The follow-up message is contained in the same question thread and is now at the top of the microboard signifying an active conversation is occurring. If the attendee has requested more information, click the green “Add Answer” to continue the conversation. If there is no response necessary click the “Close this question” button at the bottom of the question thread. Closing the question allows the question thread to drop into chronological order on the microboard.
  7. 7. Part 1: Favorites, Flags & Delete Great questions, Inappropriate questions Favorites Clicking on the star underneath the “Answer” button marks a question as a favorite. Click on “My Favorites” to view those questions you have marked as favorites (FAQs, training questions, etc.). Flags Clicking on the flag underneath the “Answer” button flags a question as inappropriate, which triggers an email to your administrator. If necessary, your administrator can send an email to to have the phone number blocked from sending future messages to your microboard. Delete Clicking on the trash can underneath the “Answer” button deletes a question from the microboard.
  8. 8. Part 2: How Attendees Text Questions Compose New SMS to 66746, type Keyword “ALA” + Question, Send Attendees will send in questions by composing an SMS/text message to “66746”, which spells “MOSIO” and is the Text a Librarian short code (aka phone number). They will start their questions with the keyword “ALA”, then enter a [space], then type their question and finally press “Send”. 1) Compose New SMS/Text Message to 66746 2) Type “ALA" [space] "Question" (example: ALA What time do you close tonight?) 3) Send
  9. 9. Part 2: Attendee Receives Answer Attendee Options Attendee receives the answer via text message, and can then do 1 of 3 things: 1) Forward on to others to share or for future reference. 2) Reply for more information (keyword not required for reply). 3) Nothing, if s/he is happy with the answer. Please note: The very first time an attendee sends in a question, s/he will receive an automated message that says: “Your question has been posted, thank you! Reply STOP to quit, HELP for info. Powered by Mosio. Standard messaging charges apply. T&Cs” This is an automated message that mobile phone carriers require by law to be sent upon the first message sent to any mobile service like Text a Librarian. This automated message is sent to the attendee once, only after the first question.
  10. 10. Finished Success! Once again, there are many other features of Text a Librarian that will not be used at the conference (collaboration, reporting, notifications, etc.) so we welcome you to stop by booth #2957 for a demo of the full service. If you have any questions, please do not hesitate to ask.