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Integrating iPads and Tablets into Library Services

Part 1 of 2-Part Webinar, presented March 14, 2013 by Rebecca K. Miller, Heather Moorfield-Lang, and Carolyn Meier.

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Integrating iPads and Tablets into Library Services

  1. 1. Rebecca K. Miller, Heather Moorefield-Lang, and Carolyn Meier March 14, 2013
  2. 2. Courtesy of
  3. 3. Image courtesy of Montlieu Academy of Technology
  4. 4. Image from
  5. 5. Overview of Workshop, PartIMarch 14, 2013  Welcome and overview of Webex  Introductions of presenters  Tablets: what are they?  Why tablets?  Tablet comparisons  Types of tablet programs and setting them up  Begin discussion of case studies  Questions  Preview of next week
  6. 6. Introductions Heather Moorefield-Lang Carolyn Meier Rebecca K. Miller
  7. 7. The Tall and Short of It
  8. 8. Quick Poll!Why are you participating in today’sworkshop?A. My library is interested in starting or improving our tablet programB. Personal interest in tabletsC. I own a tablet—what do I do with it?!D. My boss made me do thisE. All of the above!
  9. 9. Integrating iPads & Tablets What types of libraries are integrating iPads and other tablet computers? This webinar will touch on the use of tablets in academic, public, and school libraries. Many thanks to our friends in different libraries all over the country who have shared their stories with us! Stay up to date with us and our projects via our Tumblr site:
  10. 10. Tablets: What Are They? • Tablets are not a new technology • The term ―tablet‖ is a bit loaded, since it evokes recent machines (tablet PC) to bear this name, which were really convertible laptops • In this presentation, we will use the term ―tablet‖ or ―slate‖ to refer to the most recent generation of tablet computers, often exemplified by Apple’s iPadImage shared by Anandbadsu via a CC BY-NC-SA 2.0 license • Let’s review the evolution of tablet computers…
  11. 11. The Telautograph Patented in 1888, the telautograph, is considered the precursor to the fax machine and to the modern tablet computer. The machine uses an electrical stylus-type device to create handwritten messages that can be sent from one station to another.
  12. 12. The DynabookConceptualized by computerscientist Alan Kay in 1968,the Dynabook was intendedto be an educational tool tobe used by children.Interestingly, Kay, who isinvolved with One Laptopper Child, has inspired thedevelopment of an under-$100 OLPC tablet, the XO-3: Image from Visit One Laptop per Child for more information:
  13. 13. The Apple Bashful In 1983, Apple dreamed up the Bashful, an early tablet-like computer that never made it to the market. The photos of these prototypes were only revealed in 2011, after Apple’s actual success with a tablet product! Image from
  14. 14. The GRiDPadIn 1988, the GRiDPad wasreleased. The touchscreenworked on a handwriting-recognition system that was usedin Palm devices. PalmComputing was later founded bythe GRiDPad’s creator, JeffHawkins.A GRiDPad cost $2,370, and wasmainly used by professionals inhealthcare and law enforcement. Image from
  15. 15. The Apple Newton The Apple Newton , although it may look like a precursor to the iPad, was actually one of the first personal digital assistants (PDA) on the market. That term—personal digital assistant—was actually coined by Apple’s CEO (at the time) John Sculley. The Apple Newton was 4.5 X 7 in., and weighed nearly a pound.
  16. 16. The MS Tablet PCThe MS Tablet PC, like the onepictured here, started shipping in2002. This is the image that manythink of when they hear the term―tablet computer.‖ Really, it’s simply alaptop with a swivel screen.These machines ran Windows XPTablet PC edition, and included pen-enabled, handwriting-enabled, andspeech-enabled applications. Thissort of ―tablet‖ computer never gainedmuch of the market share, and
  17. 17. The iPad 2010: Steve Jobs unveils the new ―touchscreen tablet‖ that renews the way that consumers view and use ―tablet‖ computers. While the first generation iPad had a few issues--no camera and no multitasking--the iPad re-envisioned personal computing, and led to the boom in touchscreen tablets that we Image from currently see.
  18. 18. Why Tablets? Tablets usher in the ―post-PC‖ or ―PC plus‖ era  Flexible  Portable  Intuitive/easy  Touch technology  Apps and other content But, is there more? Particularly, for libraries?
  19. 19. Personal Dynamic Media Interactive books and fiction Tablet-based learning platforms Horizon Report 2013
  20. 20. Mobile Information LiteracyImage from:
  21. 21. Tablets in 2013 Tablets are evolving nearly faster than we can keep up with! In the third quarter of 2012, 25% of all computers sold were tablets. The same market research firm (IDC) also confirmed a 75.3% increase in tablet sales compared with the same time period of 2011. Pew Internet & American Life Project keeps tabs on gadget ownership growth…
  22. 22. Retrieved from:
  23. 23. Quick poll!What do you own or use?A. iPadB. Android TabletC. Microsoft TabletD. Dedicated E-readerE. Tablet AND dedicated E-readerF. None of the above
  24. 24. 2012 Device Ownership Retrieved from:
  25. 25. 2013 Tablet MarketRetrieved from:
  26. 26. Investing in a Tablet New technologies are big investments in money, time, and other resources Before deciding to make this investment, ask a few questions:  What can the tablet(s) do that other technologies (e.g., e- readers, netbooks) cannot?  Who will be using the tablet(s)?  How will users be using the tablet(s)?  Where will users be using the tablet(s)?  Who will support and maintain the tablet(s)?  Is there an interest in continuing to explore the possibilities of tablets? Who will stay up to date on updates, etc.?
  27. 27. Why and how do people usetablets? Retrieved from:
  28. 28. Mobile Connections to Libraries The Pew Internet & American Life Project found that about 13% of those ages 16+ have visited library websites or accessed library services by mobile devices. This compares with about 25% of Americans 16+ who visited a library website (via any method) over the past 12 months. Of this group…
  29. 29. Library Website Activity Searching the library catalog Finding basic library information Reserving books Renewing books Using an online database Looking up information on library events Getting research/homework help Reading book reviews/recommendations Checking on fines Signing up for library events Downloading an e-book Reserving a meeting room
  30. 30. Tablet Programs in Libraries Being able to match your need(s) to the tablet’s functions and capabilities is essential to the success of your tablet computer program For that reason, tablet programs in libraries need to start with research into both user needs and tablet options… In the examples (practical applications) that we discuss, many libraries focus on tablets for different reasons: • E-reading • Providing new services • Engaging learners • Delivering new content • Supporting research • Productivity enhancement • As assistive technologies • Professional development • Reference • Instruction
  31. 31. Specifications to ConsiderBefore making a purchase decision, consider: Price Operating system Connectivity App availability Accessories Size and weight Features (camera, microphone, video, speakers, ports) Storage Battery life Available technical support Any noted drawbacks
  32. 32. Operating SystemsCurrently, three main (competing) operating systems: • iOS 6.1.2 (update released February 2013) • Android 4.2.2 (Jelly Bean, update released February 2013) • Windows 8 and Windows RT (released October 2012)
  33. 33. Range of Specs Display: 7‖ - 12‖ Price: $150 - $1000 Connectivity: Wi-Fi only, Wi-Fi + cellular (3G/4G) Features: Cameras, microphones, USB ports, accessories Storage: 8GB - 128 GB Apps: App Store, Google Play, Windows Store
  34. 34. Current Brands Acer Microsoft Amazon Motorola Apple Pandigital Archos Pantech Asus Samsung Barnes & Noble Sony Blackberry T-Mobile Coby Toshiba Google Velocity Micro Lenovo ZTE
  35. 35. iPadImage from
  36. 36. Pre-Installed AppsMore information available:
  37. 37. Samsung Galaxy Tab Galaxy Tab 2 7.0 inch Galaxy Tab 2 10.1 inchImages from:
  38. 38. Pre-Installed AppsImages from:
  39. 39. Microsoft Surface ProImages from:
  40. 40. Pre-Installed Apps Mail, SkyDrive, People, Photos, Video, Music, Skype, IE, Calendar, Games, Store More information available in the Surface User Guide:
  41. 41. Google NexusImage from:
  42. 42. Kindle Fire HDImage from:
  43. 43. Tablet Price Display/ Storage Connectivity Battery Features Apps weight LifeiPad $399- 9.7 in. / 16/32/64/128 Wi-Fi 9/10 hrs. Cameras (2) Over $929 1.33 lbs. GB Video Rec. 300,000 Wi-Fi + cellular Speaker/Mic apps for iPad in Apple App StoreiPad Mini $329- 7.9 in./ 16/32/64 GB Wi-Fi 9/10 hrs. Cameras (2) Apple App $659 0.68 lbs. Video Rec. Store Wi-Fi + cellular Audio/MicSamsung Galaxy $199- 7.0 in./ 16/32 GB Wi-Fi 9 hrs. Cameras 700,000+Tab $629 0.85 lbs. Video Rec. in Google Wi-Fi + cellular Audio/Mic. Play 10.1 in./ 1.25 lbs.Google Nexus $199- 7.0 in./0.75 16/32 GB Wi-Fi 9.5 hrs. Camera Google $499 lbs. Micropphone Play Wi-Fi + mobile 9 hrs. Gyroscope 10.0 in./1.3 lbs.Windows $499- 10.6 in./1.5 32/64/128 GB Wi-Fi only USB ports 30,000+Surface (RT and $999 and 2.0 lbs. Cameras apps inPro) Tablet Video/audio Windows StoreKindle Fire HD $199- 7.0 in./0.87 16/32 GB Wi-Fi only 11 hrs. USB ports Google $249 lbs Audio PlayBarnes & Noble $199- 7.0 in./0.69 8/16 GB Wi-Fi only 10.5 hrs. Audio GoogleNook HD $229 lbs. Play
  44. 44. Impact on Device Usage
  45. 45. Quick Poll!What sort of trends do you see in yourlibrary?A. More patrons or students with tabletsB. More patrons or students with e- readersC. Patrons seem to use tablets and e- readers about equallyD. I’m not sure yet
  46. 46. E-Readers v. Tablets The big question: will (do) tablets replace e- readers?  The answer: it depends We’ll discuss book apps later (Kindle, Nook, iBooks), but tablets are impacting the market for and usage of e-readers According to the 2011 Nielsen survey, 24% of e- reader users use their e-readers less often once they started using a tablet. Significance? Libraries may want to seriously consider the flexibility of the devices they invest in.
  47. 47. Types of Tablet Programs Libraries interested in purchasing tablets may have a variety of objectives:  For staff: productivity, exploration, experience  For in-house use: in classes, in story times, for other specific purposes inside the library or other educational setting  For circulation: users can check out for personal use Keep these different objectives in mind as we discuss building a tablet program and explore various examples
  48. 48. Setting up a program We’ll discuss these steps a bit here, and also touch on them in the examples we’ll explore.  Assessing needs  Finding funding  Purchasing  Circulating  Developing policies  Staff training  Tech support  User support  Marketing  Implementing the program  Assessing the program
  49. 49. Quick poll!My library’s tablet program is…A. Up, running, and successful!B. In the worksC. Still a year or more in the futureD. Not yet in my library’s future
  50. 50. Assessing needs Technology plan, strategic plan, or mission of library Gather information Inventory current services  Offered by library  Offered by competitors Inventory current needs  Focus groups and interviews  Surveys  Observations  Anecdotal evidence
  51. 51. Finding Funding Many of the projects we’ll be exploring in this workshop have become a reality because of grant funding or other donations. Tumblr site contains some resources:
  52. 52. A few funding resources Consider local partnerships or funding opportunities Consider the following funding sources:  Perma-Bound ( funding.faces)  (  Tech Soup for Libraries (  (  IMLS grants (  NEH grants (  Library Grants (  Library Works (
  53. 53. Purchasing After making the initial decision to purchase tablets, again, think about the specifications and content available for the device(s). Consider what accessories you may want to purchase and circulate along with the device you select (e.g., keyboard? VGA or HDMI adapters?) Leave room in your budget for apps and other accessories you may want or need down the road
  54. 54. Sample Budget: iPads Devices  10 iPad 2s (16 GB, Wi-Fi only): $4,000.00 Accessories  10 Smart Covers: $400.00  10 iPad sleeves: $250.00  5 Digital AV adapters: $200.00  5 VGA adapters: $150.00  5 Pogo Styli: $75.00 = almost $30,000  3 Camera connection kits: $100.00 Circulating  TechLogic MediaSurfer kiosk system: $20,000 Storage  Bretford PowerSync Cart for iPads: $2,600.00 Maintenance  13‖ MacBook Pro: $1,200.00  iTunes account: $0.00 Apps  $300/year
  55. 55. Purchasing apps One license per device Apple Volume Purchase Program for iOS apps and books  K-12  Higher education  Apple purchasing for non-educational entities  Volume licensing for business  Multiple accounts  ―Gifting‖ an app from a single account Android: Google Play Private Channel Microsoft: Enterprise Sideloading (education?)
  56. 56. Circulating If you are planning to circulate the tablets, you’ll need to consider a few fundamentals of the program:  Physical space—where will the devices be kept and charged?  Tracking the device  Content that will be placed on the device  Accessories that will either circulate or be made available  Procedures to restore the device after it has been returned
  57. 57. Mediasurfer Kiosk • Works with iPads and other tablets/media devices • Automatically wipes and restores/syncs • Integrates with any ILS • More information: details.html
  58. 58. Bretford iPad Products Cart available in two sizes: 20 or 30 iPads Tray syncs up to 10 iOS devices (iPads, iPods, iPhones)
  59. 59. Accounts v. Profiles (iPad) Profiles/Accounts do not act as different user accounts on laptops or desktops Profiles are administrative for restrictions, security, etc. Accounts are connected with user and facilitates Apple interactions All apps are visible on iPad – no matter how many accounts are used on single iPad – until the iPad is erased and reset to factory settings
  60. 60. Accounts  Attached to user  Facilitate Apple interactions  Purchase and update apps  Sync data between devices
  61. 61. Profiles
  62. 62. Systems Profile Privileges
  63. 63. When Circulating… If a user adds an app or other content through his/her own account, he/she still has access to it, just not on the returned device The returned device can be wiped, restored to factory settings, and then synced with the institutional/library iTunes account This can take anywhere from 5 minutes to an hour, depending on how much content needs to be restored.
  64. 64. Reset
  65. 65. Erase
  66. 66. Sync From iTunes • Factory settings restored • Apps are updated and restored upon sync • All of this occurs on the library’s Apple account
  67. 67. Restore
  68. 68. Developing Policies As with all library resources, you’ll need to develop policies to manage the use of the tablets. These can include:  User eligibility  In-house v. external checkout  Loan period  Late fees  Damage fees  Renewals  Holds  User agreements/contracts
  69. 69. Quick Poll!How long is the loan period for tabletsat your library?A. Less than 1 dayB. 1-3 daysC. 3-5 daysD. 5-7 daysE. More than 7 days
  70. 70. Existing Policies A number of libraries that currently circulate iPads have policies posted on the web:  Virginia Tech’s Art + Architecture Library:  MIT Lewis Music Library: pdf  Wake Forest University:  L.E. Phillips Memorial Public Library: services/ipads.html
  71. 71. iPad record fromVirginia Tech Libraries Catalog record links to policy
  72. 72. iPad Loan PolicyVirginia Tech LibrariesAvailable:
  73. 73. Existing User Agreements Many libraries have posted their loan and user agreements for iPads (and other equipment) online:  Thomas Cooper Library at University of South Carolina:  Marshall University Libraries: s_iPad_Liability_Agreement.pdf  Bowling Green State University Libraries: 03572  L.E. Phillips Memorial Public Library: _Borrowing_Agreement_4_Hour_In_House_2011.pdf
  74. 74. Staff Training & Exploration The most important factor? Put the devices in the hands of library staff! Public services staff need to be equipped to answer questions and provide front-line support
  75. 75. Training and User Groups Set up a way for staff to communicate about using the devices. Examples include:  Briar Cliff University’s discussion group:  iPad and Tablet User Group at Georgetown’s Lauinger Library: Action=View&CalendarID=212&EventID=91592  Radford University’s McConnell Library iPad blog:
  76. 76. User Support Aside from equipping staff to support users, there are a number of other ways libraries starting tablet programs should consider supporting users:  Creating help documentation  Creating tutorials (non-Flash, in the case of iPads) to be placed on library website and on devices  Setting up open houses or petting zoos to familiarize users with the new devices in a safe setting  Holding regular workshops related to the devices. Partner with experts.
  77. 77. Marketing How will you let people know this service exists? Ideas include:  Media (town or school newspapers)  Facebook (and other social media) announcements  Highlight on website  Presentations for different groups  Events like open houses or petting zoos  Other usual publicity outlets
  78. 78. Assessing How will you know that your tablet program is meeting the needs of the community? Consciously gather and store data  Circulation statistics (if appropriate)  Survey data  Observational and anecdotal data Set a time in the future (6 months? A year?) to critically review the program’s successes and weaknesses and incorporate feedback
  79. 79. QuestionsWhat questions do you have about settingup a tablet program?
  80. 80. The Way it WasCourtesy of
  81. 81. The Wayit Is Image courtesy of Montlieu Academy of Technology
  82. 82. L.E. Phillips MemorialPublic LibraryEau Claire, Wisconsin
  83. 83. Program specifics iPad program launched on September 21, 2011 Funding  $50,000 grant from the Presto Foundation  To provide tools to address accessibility issues, and to help the community be able to explore new technologies Program basics (at the start):  Circulating 32 iPad1 devices, 6 for in-house use  64 GB, Wi-Fi only  7-day loan period Content:  1000 public domain e-books  10 audiobooks (because of space and restoration time)  Free apps and shortcuts (to avoid legal issues)
  84. 84. L.E. Phillips Memorial iPadWebpage • Available through grant funding • Content loaded onto each device Marketing & Media Help guides User agreements Non-Flash tutorials
  85. 85. iPad Catalog Record (10/2011) 10/3/2011 12 days in, the iPad circulation program is extremely popular
  86. 86. iPad Catalog Record (3/2012) 3/3/2012 5 months later, popularity remains
  87. 87. iPad Catalog Record (3/2013) Popularity waning a bit, for a number of reasons…
  88. 88. User SurveyAvailable:
  89. 89. Media Coverage
  90. 90. Lessons from Phillips Memorial Be proactive and anticipatory when coming up with policies and help documentation When you have many tablets (e.g., 32), don’t circulate them all at once; instead, allow staff to become familiar with the checkout procedure by releasing a few at a time Lend the devices out to staff first, so the staff can become familiar with them Seriously consider the content that you place on the device—how much space is there? What’s legal? Make sure that the library website, and help documents, are tablet friendly: mobile, and not Flash-based. Assess the entire program from day one!
  91. 91. Houston Public LibraryProgram specifics: Started January 2011: 3 iPads available to enhance ―early literacy stations‖ Children (accompanied by a 14+ year old) can check out for 1 hour Includes educational apps to aid in ―literacy and mathematical development‖ See references for full article
  92. 92. North Shore Public Library, NYProgram Specifics 8 iPads Checked out to patrons with a library card Can be used anywhere in the library To replace children’s gaming computers Internet connectivity cut off Use Children’s Technology Review ( to find relevant appsInformation from
  93. 93. Prepare for Next Week: If you have questions that we didn’t answer this time, email Heather before next Thursday (3/21): We will post our app guide before next week:
  94. 94. Next Week, We Will Discuss Your questions Case studies from academic and school libraries Recommended apps useful in all library environments Strategies for staying up to date with technology The future of tablets and other cool things
  95. 95. References: Part I Acer Inc. (2011). Iconia Tab. Retrieved from tab-a (2011). Kindle Fire. Retrieved from 20&hvadid=14070388795&ref=pd_sl_1fda8bda85_b Apple Inc. (2011). iPad Technical Specifications. Retrieved from Bensinger, G. (2013, January 4). The e-reader revolution: Over just as it has begun? The Wall Street Journal. Retrieved from Consumer Reports. (2013, January). Hot new tablets: Three recent arrivals are welcome additions to the market. Consumer Reports, 78(1), 20-22 Consume Reports (2013, January). Quick guide: Computers, tablet. Consumer Reports 2013 Buyers Guide, 31-34. Johnson, L., Adams Becker, S., Cummins, M., Estrada, V., Freeman, A., and Ludgate, H. (2013). Tablet computing. In NMC Horizon Report: 2013 Higher Education Edition (p. 15-19). Austin, Texas: The New Media Consortium. Retrieved from: Johnson, S. (2013, January). Tablet sales hit record in fourth quarter last year. Retrieved from King, Rachel. (2012, February 23). Apple no. 1 in mobile-PC market share worldwide. CNET. Retrieved from share-worldwide/?part=rss&subj=news&tag=2547-1_3-0-20.
  96. 96. References: Part I Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news. Retrieved from Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from Ownership.aspx. Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from Steele, C. (2011, August 7). History of the tablet. Retrieved from Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26. Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from to-check-out-1689013.php Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from
  97. 97. Credits & thanks: Part I Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech Department of Assessment & Library Access Services, University Libraries, Virginia Tech Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech Kevin Jarrett, add title here Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech