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Integrating iPads and Tablet Computers
into Library Services
Part 2
Heather Moorefield-Lang and Carolyn Meier
Feb. 20, 201...
Types of Tablet Programs
 Libraries interested in purchasing tablets may have a variety

of objectives:
 For staff: prod...
Tablets and Reference
Called Many Things
 Roving Reference
 Roaming Reference
 Reference on the Go
 Traveling Reference
 Roving Services
 ...
Services Provided
 General Reference on the

Floor
 Peer to Peer Service,

Reference, or Aid (Finding
Books, Printing, M...
ADA compliance
 Highlights of 2013: Accessibility in Mainstream Devices -

http://www.mediaaccess.org.au/latest_news/affo...
Setting up a program
 We’ll discuss these steps a bit here, and also touch on them in

the examples we’ll explore.
 Asse...
Quick poll!
My library’s tablet program is…
A.

Up, running, and successful!

B.

In the works

C.

Still a year or more i...
Needs Assessment
Planning for your tablets program
Information Gathering
 Inventory current services
 Offered by library
 Offered by competitors
Information Gathering
Inventory current needs
Focus groups and interviews
Surveys
Observations
Anecdotal evidence
Budgeting and Funding
Planning for your tablets program
Sample Budget: iPads
 Devices
 10 iPad 2s (16 GB, Wi-Fi only):

$4,000.00

 Accessories
 10 Smart Covers: $400.00
 10...
Purchasing
 After making the initial decision to purchase tablets, again, think

about the specifications and content ava...
Purchasing apps - Apple
 One license per device
 Apple Volume Purchase Program for iOS apps and books
 K-12
 Higher ed...
Purchasing apps – Android and Windows
 One license per device
 Android: Google Play Private Channel
 Google Play for Ed...
A few funding resources
 Consider local partnerships or funding opportunities
 Consider the following funding sources:
...
Circulation and
Developing Policies
Circulating
 If you are planning to circulate the tablets, you’ll need to

consider a few fundamentals of the program:

...
Mediasurfer Kiosk
• Works with iPads and other
tablets/media devices
• Automatically wipes and restores/syncs
• Integrates...
Bretford iPad Products
Cart available in two sizes: 20
or 30 iPads
Will charge and sync

Tray syncs up to 10 iOS
devices
(...
Accounts v. Profiles (iPad)
 Profiles/Accounts do not act as different user accounts on laptops

or desktops

 Profiles ...
Accounts
 Attached to user

 Facilitate Apple

interactions

 Purchase and update apps

 Sync data between

devices
Profiles
Systems Profile Privileges
When Circulating…
 If a user adds an app or other content through his/her own

account, he/she still has access to it, ju...
Reset
Sync
From iTunes
• Factory settings restored
• Apps are updated and restored upon sync
• All of this occurs on the library...
Developing Policies
 As with all library resources, you’ll need to develop policies to

manage the use of the tablets. Th...
Quick Poll!
How long is the loan period for tablets at your library?

A.

Less than 1 day

B.

1-3 days

C.

3-5 days

D.
...
Existing Policies
 A number of libraries that currently circulate iPads have policies

posted on the web:

 Virginia Tec...
iPad record from
Virginia Tech Libraries

Catalog record
links to policy
iPad Loan Policy
Virginia Tech Libraries
Available: http://www.lib.vt.edu/circ-reserve/equipment/fines.html
Existing User Agreements
 Many libraries have posted their loan and user agreements for

iPads (and other equipment) onli...
Staff Training & Exploration
 The most important factor? Put the devices in the hands of

library staff!
 Public service...
Training and User Groups
 Set up a way for staff to communicate about using the devices.

Examples include:
 Goucher Col...
User Support
 Aside from equipping staff to support users, there are a

number of other ways libraries starting tablet pr...
Marketing and Assessing
your program
Marketing

 How will you let people know this service exists?
 Ideas include:
 Media (town or school newspapers)
 Face...
Assessing
 How will you know that your tablet program is meeting the

needs of the community?
 Consciously gather and st...
Questions

What questions do you have about setting up a tablet program?
General Apps
Books
Cloud Storage
Text and Number tools
Presentation tools
Android

IOS
Connecting to LCD projector
Flipboard
News Readers
Zite
Evernote
Google Maps
Waze

Free for both
Tripit
IFTTT
CamScanner
Just for Fun!
Lumosity
7 little words
Quiz Up
Touchcast
Vyclone
MagicPlan
Ted Talks
Snapseed
Instagram
Music and Radio
Shazam
Umano
Audible
Penultimate
Paper
Apps for Schools
Bloom’s Taxonomy for iPads and Tablets
http://www.schrockguide.net/
bloomin-apps.html

Used with permission from
Kathy Sch...
Science 360 and
Science 360 Radio
History Maps of the World
Tree Identification
Leaf Snap

Virginia Tech Tree Identification
American Museum of Natural
History, N.Y.
Edmodo
Student organizers
IOS - iStudiez

Android – Assignment Planner
Anatomy 4D
Khan Academy
HMH Fuse Algebra
The Particles
Oxford Picture Dictionary
Duolingo

.
Apps for Academic
Libraries
iAnnotate
Reference
IEEE XPLOrer
JStor
MEDlineplus
worldcat
Gale - aml
College Version
Gale - aml
College Version
Gale - aml
College Version
Conclusions and Looking
Forward
Staying Up to Date
 Higher Ed Blogs
 Professor Hacker
 Center for Learning and
Performance Technologies

 Mobile Learn...
Other Relevant Blogs
 Android blogs
 Androinica
 Android and me
 Android guys
 Hello Android
 IM Android
 Mobile Mo...
More Great Resources
 Horizon Report
 EDUCAUSE
 ECAR (the research arm of

EDUCAUSE)
 Chronicle of Higher

Education
...
After Tablets…What’s Next?
Basically—
The way in which objects around us will
gather data and connect to controls or
other...
Final Q&A
 What final questions can we answer for you?

 We’ll answer as many questions as time permits, then follow

up...
References: Part II


Allison. (2011, August 9). iPads replace desktop computers at North Shore Public Library.
Retrieved...
References: Part 2


Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile...
Credits & thanks, Part II
 Angela Caldwell, Kindergarten Teacher, Montlieu Academy of

Technology
 Kim McCallister, Libr...
Thanks everyone!
Credits & thanks: Part 1


Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech



Rick Barrow, ...
References: Part I


Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile...
Credits & thanks: Part I


Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech



Rick Barrow, ...
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Integrating iPads and Tablet Computers into Library Services, Part 2

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Integrating iPads and Tablet Computers into Library Services, Part 2

  1. 1. Integrating iPads and Tablet Computers into Library Services Part 2 Heather Moorefield-Lang and Carolyn Meier Feb. 20, 2014
  2. 2. Types of Tablet Programs  Libraries interested in purchasing tablets may have a variety of objectives:  For staff: productivity, exploration, experience  For in-house use: in classes, in story times, for other specific purposes inside the library or other educational setting  For circulation: users can check out for personal use  Keep these different objectives in mind as we discuss building a tablet program and explore various examples
  3. 3. Tablets and Reference
  4. 4. Called Many Things  Roving Reference  Roaming Reference  Reference on the Go  Traveling Reference  Roving Services  Roaming Services It depends on the focus on the services being delivered
  5. 5. Services Provided  General Reference on the Floor  Peer to Peer Service, Reference, or Aid (Finding Books, Printing, More basic info)  Faculty roaming reference  Devices with faculty outside of the library  Data collection  How space in library is being used  Its on the go, only limited by imagination!
  6. 6. ADA compliance  Highlights of 2013: Accessibility in Mainstream Devices - http://www.mediaaccess.org.au/latest_news/affordable/highlights -of-2013-accessibility-in-mainstream-devices  Disability Blog – Technology - http://usodep.blogs.govdelivery.com/category/technology/  Accessibility for mobile, tablets and touch - https://www.davidberman.com/courses/accessibility-for-mobiletablets-and-touch/  Why you should care about web accessibility - http://blog.usabilla.com/why-you-should-care-about-webaccessibility/
  7. 7. Setting up a program  We’ll discuss these steps a bit here, and also touch on them in the examples we’ll explore.  Assessing needs  Finding funding and purchasing  Developing policies and circulation  Training and tech support  User support  Marketing  Implementing and assessing the program
  8. 8. Quick poll! My library’s tablet program is… A. Up, running, and successful! B. In the works C. Still a year or more in the future D. Not yet in my library’s future
  9. 9. Needs Assessment Planning for your tablets program
  10. 10. Information Gathering  Inventory current services  Offered by library  Offered by competitors
  11. 11. Information Gathering Inventory current needs Focus groups and interviews Surveys Observations Anecdotal evidence
  12. 12. Budgeting and Funding Planning for your tablets program
  13. 13. Sample Budget: iPads  Devices  10 iPad 2s (16 GB, Wi-Fi only): $4,000.00  Accessories  10 Smart Covers: $400.00  10 iPad sleeves: $250.00  10 AppleCare programs $1000  5 Digital AV adapters: $200.00  5 VGA adapters: $150.00  5 Pogo Styli: $75.00  3 Camera connection kits: $100.00  Circulating  TechLogic MediaSurfer kiosk system: $20,000  Storage  Bretford PowerSync Cart for iPads: $2,600.00  Maintenance  13” MacBook Pro: $1,200.00  iTunes account: $0.00  Apps  $300/year = almost $30,000
  14. 14. Purchasing  After making the initial decision to purchase tablets, again, think about the specifications and content available for the device(s).  Consider what accessories you may want to purchase and circulate along with the device you select (e.g., keyboard? VGA or HDMI adapters?)  Leave room in your budget for apps and other accessories you may want or need down the road
  15. 15. Purchasing apps - Apple  One license per device  Apple Volume Purchase Program for iOS apps and books  K-12  Higher education  http://www.apple.com/education/volume-purchase-program/  Apple purchasing for non-educational entities  Volume licensing for business  Multiple accounts  “Gifting” an app from a single account
  16. 16. Purchasing apps – Android and Windows  One license per device  Android: Google Play Private Channel  Google Play for Education
  17. 17. A few funding resources  Consider local partnerships or funding opportunities  Consider the following funding sources:  Perma-Bound  (http://www.perma-bound.com/grants-and-funding.faces)  DonorsChoose.org (http://www.donorschoose.org/)  Tech Soup for Libraries (http://techsoupforlibraries.org/)  Grants.gov (http://www.grants.gov/)  IMLS grants (http://www.imls.gov/applicants/search.aspx)  NEH grants (http://www.neh.gov/grants/grants.html)  Library Grants (http://librarygrants.blogspot.com/)  Library Works (http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx)
  18. 18. Circulation and Developing Policies
  19. 19. Circulating  If you are planning to circulate the tablets, you’ll need to consider a few fundamentals of the program:  Physical space—where will the devices be kept and charged?  Tracking the device  Content that will be placed on the device  Accessories that will either circulate or be made available  Procedures to restore the device after it has been returned
  20. 20. Mediasurfer Kiosk • Works with iPads and other tablets/media devices • Automatically wipes and restores/syncs • Integrates with any ILS • More information: http://www.techlogic.com/pdf/MediaSurfer.pdf
  21. 21. Bretford iPad Products Cart available in two sizes: 20 or 30 iPads Will charge and sync Tray syncs up to 10 iOS devices (iPads, iPods, iPhones)
  22. 22. Accounts v. Profiles (iPad)  Profiles/Accounts do not act as different user accounts on laptops or desktops  Profiles are administrative for restrictions, security, etc.  Accounts are connected with user and facilitates Apple interactions  All apps are visible on iPad – no matter how many accounts are used on single iPad – until the iPad is erased and reset to factory settings
  23. 23. Accounts  Attached to user  Facilitate Apple interactions  Purchase and update apps  Sync data between devices
  24. 24. Profiles
  25. 25. Systems Profile Privileges
  26. 26. When Circulating…  If a user adds an app or other content through his/her own account, he/she still has access to it, just not on the returned device  The returned device can be wiped, restored to factory settings, and then synced with the institutional/library iTunes account  This can take anywhere from 5 minutes to an hour, depending on how much content needs to be restored.
  27. 27. Reset
  28. 28. Sync From iTunes • Factory settings restored • Apps are updated and restored upon sync • All of this occurs on the library’s Apple account
  29. 29. Developing Policies  As with all library resources, you’ll need to develop policies to manage the use of the tablets. These can include:  User eligibility  In-house v. external checkout  Loan period  Late fees  Damage fees  Renewals  Holds  User agreements/contracts
  30. 30. Quick Poll! How long is the loan period for tablets at your library? A. Less than 1 day B. 1-3 days C. 3-5 days D. 5-7 days E. More than 7 days
  31. 31. Existing Policies  A number of libraries that currently circulate iPads have policies posted on the web:  Virginia Tech’s Art + Architecture Library: http://www.lib.vt.edu/artarch/ipad-policy.html  MIT Lewis Music Library: http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf  Wake Forest University: http://zsr.wfu.edu/about/policies/technology-ipad  L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/services/library-services/ipads.html
  32. 32. iPad record from Virginia Tech Libraries Catalog record links to policy
  33. 33. iPad Loan Policy Virginia Tech Libraries Available: http://www.lib.vt.edu/circ-reserve/equipment/fines.html
  34. 34. Existing User Agreements  Many libraries have posted their loan and user agreements for iPads (and other equipment) online:  Thomas Cooper Library at University of South Carolina: http://library.sc.edu/complab/iPad%20Agreement.pdf  Marshall University Libraries: http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_ Liability_Agreement.pdf  Bowling Green State University Libraries: http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572  L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrow ing_Agreement_4_Hour_In_House_2011.pdf
  35. 35. Staff Training & Exploration  The most important factor? Put the devices in the hands of library staff!  Public services staff need to be equipped to answer questions and provide front-line support
  36. 36. Training and User Groups  Set up a way for staff to communicate about using the devices. Examples include:  Goucher College Ipad Users Group facebook page: https://www.facebook.com/GoucherCollegeIPadUsersGroup  University of Queensland:SeniorNet: seniors helping seniors use computers and the internet http://www.seniornet.com.au/Training/TabletUserGroup.html  Penn State iPad user group : https://www.facebook.com/groups/pennstateipadusergroup//
  37. 37. User Support  Aside from equipping staff to support users, there are a number of other ways libraries starting tablet programs should consider supporting users:  Creating help documentation  Creating tutorials (non-Flash, in the case of iPads) to be placed on library website and on devices  Setting up open houses or petting zoos to familiarize users with the new devices in a safe setting  Holding regular workshops related to the devices. Partner with experts.
  38. 38. Marketing and Assessing your program
  39. 39. Marketing  How will you let people know this service exists?  Ideas include:  Media (town or school newspapers)  Facebook (and other social media) announcements  Highlight on website  Presentations for different groups  Events like open houses or petting zoos  Other usual publicity outlets
  40. 40. Assessing  How will you know that your tablet program is meeting the needs of the community?  Consciously gather and store data  Circulation statistics (if appropriate)  Survey data  Observational and anecdotal data  Set a time in the future (6 months? A year?) to critically review the program’s successes and weaknesses and incorporate feedback
  41. 41. Questions What questions do you have about setting up a tablet program?
  42. 42. General Apps
  43. 43. Books
  44. 44. Cloud Storage
  45. 45. Text and Number tools
  46. 46. Presentation tools Android IOS
  47. 47. Connecting to LCD projector
  48. 48. Flipboard
  49. 49. News Readers
  50. 50. Zite
  51. 51. Evernote
  52. 52. Google Maps
  53. 53. Waze Free for both
  54. 54. Tripit
  55. 55. IFTTT
  56. 56. CamScanner
  57. 57. Just for Fun!
  58. 58. Lumosity
  59. 59. 7 little words
  60. 60. Quiz Up
  61. 61. Touchcast
  62. 62. Vyclone
  63. 63. MagicPlan
  64. 64. Ted Talks
  65. 65. Snapseed
  66. 66. Instagram
  67. 67. Music and Radio
  68. 68. Shazam
  69. 69. Umano
  70. 70. Audible
  71. 71. Penultimate
  72. 72. Paper
  73. 73. Apps for Schools
  74. 74. Bloom’s Taxonomy for iPads and Tablets http://www.schrockguide.net/ bloomin-apps.html Used with permission from Kathy Schrock
  75. 75. Science 360 and Science 360 Radio
  76. 76. History Maps of the World
  77. 77. Tree Identification Leaf Snap Virginia Tech Tree Identification
  78. 78. American Museum of Natural History, N.Y.
  79. 79. Edmodo
  80. 80. Student organizers IOS - iStudiez Android – Assignment Planner
  81. 81. Anatomy 4D
  82. 82. Khan Academy
  83. 83. HMH Fuse Algebra
  84. 84. The Particles
  85. 85. Oxford Picture Dictionary
  86. 86. Duolingo .
  87. 87. Apps for Academic Libraries
  88. 88. iAnnotate
  89. 89. Reference
  90. 90. IEEE XPLOrer
  91. 91. JStor
  92. 92. MEDlineplus
  93. 93. worldcat
  94. 94. Gale - aml College Version
  95. 95. Gale - aml College Version
  96. 96. Gale - aml College Version
  97. 97. Conclusions and Looking Forward
  98. 98. Staying Up to Date  Higher Ed Blogs  Professor Hacker  Center for Learning and Performance Technologies  Mobile Learning  Apple ‘n apps  iPad insight  Just another iPad blog  Upside Learning blog  Marc Prensky’s weblog  Endgadget  Apple blogs  Apple Gazette  The Unofficial Apple Weblog  Cult of Mac  The Apple Blog  Edible Apple  JK on the run  World of Apple
  99. 99. Other Relevant Blogs  Android blogs  Androinica  Android and me  Android guys  Hello Android  IM Android  Mobile Moo  Android Official blog tabletsinlibraries.tumblr.com
  100. 100. More Great Resources  Horizon Report  EDUCAUSE  ECAR (the research arm of EDUCAUSE)  Chronicle of Higher Education  Library Technology Reports  LITA Guides
  101. 101. After Tablets…What’s Next? Basically— The way in which objects around us will gather data and connect to controls or other machines via the Internet Examples— • Fitbit sensors to analyze workout performance • Ninja Blocks home safety system Image courtesy of http://semanticweb.com Library services— • Mobile device interacting with physical library • Smart objects that will create a presence for e-resources
  102. 102. Final Q&A  What final questions can we answer for you?  We’ll answer as many questions as time permits, then follow up on our Tumblr and/or the ALA TechSource blog afterwards.
  103. 103. References: Part II  Allison. (2011, August 9). iPads replace desktop computers at North Shore Public Library. Retrieved from http://sclsyouthservices.wordpress.com/2011/08/09/ipads-replace-desktopcomputers-at-north-shore-public-library/  Anderson, C. and Wolff, M. (2010, August 17). The Web is dead. Long live the Internet. Wired Magazine. Retrieved from http://www.wired.com/magazine/2010/08/ff_webrip/all/1  Bogost, I. (2011, January 12). What is an app? A shortened, slang application. Retrieved from http://www.bogost.com/blog/what_is_an_app.shtml  Jobs, S. (2010, April). Thoughts on Flash. Retrieved from http://www.apple.com/hotnews/thoughts-on-flash/  Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle. Retrieved from http://www.chron.com/business/technology/article/Houston-librarieswant-preschoolers-to-check-out-1689013.php
  104. 104. References: Part 2  Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news. Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news  Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514  Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.  Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html  Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/history-of-the-tablet/  Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.  Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-wantpreschoolers-to-check-out-1689013.php  Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from http://www.digitimes.com/news/a20130123PD214.html
  105. 105. Credits & thanks, Part II  Angela Caldwell, Kindergarten Teacher, Montlieu Academy of Technology  Kim McCallister, Library Media Specialist, Liberty Middle School, Ashland, Virginia  Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech  Maria Lewis (Coordinator for Technology Integration) and Anne Evans (Coordinator for History and Social Sciences), Charlottesville Schools  Patrick Tomlin, Art and Architecture Librarian, University Libraries, Virginia Tech
  106. 106. Thanks everyone!
  107. 107. Credits & thanks: Part 1  Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech  Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech  Department of Assessment & Library Access Services, University Libraries, Virginia Tech  Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech  Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech  Kevin Jarrett, add title here  Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech  Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech  John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library  Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech
  108. 108. References: Part I  Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news. Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news  Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514  Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.  Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html  Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/historyof-the-tablet/  Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.  Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out1689013.php  Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from http://www.digitimes.com/news/a20130123PD214.html
  109. 109. Credits & thanks: Part I  Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech  Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech  Department of Assessment & Library Access Services, University Libraries, Virginia Tech  Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech  Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech  Kevin Jarrett, add title here  Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech  Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech  John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library  Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech

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