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Help for busy supervisors
 Competent     shelvers Confident   employees who know their role in the library Individuals   who can be trusted to wo...
 Job   description Tax   forms Employment      Eligibility Verification Workplace     Policies Dress   Code Schedule
 Take   your trainee on a tour of the building Explain   the check in, check out process Let   them know their work mat...
TRAINING SLIP      Shelver in TrainingThis book can be checked outCirculation staff: please returnthis slip to the shelvin...
I   can see three mistakes on this cart already You’re   not being very careful are you? You   did much better than thi...
 Itlooks as if you have nearly everything in the right  place Some  of these long Dewey numbers can be tricky to  begin ...
 Where    to put the cart Straighten   and tidy ‘as you go’ Check    ends and beginnings of shelves Shift   books to o...
 Patrons   are allowed to take the books you have just put away They   can take them off your cart too Youare new, you ...
 Ask  them if they notice anything about the book that still has the training slip in it. Allow   them to put it right ...
 Take your trainee aside and ask them nicely how they think they are doing Tell   them how they are really doing Explai...
 Visits   from friends and family Talkative   patrons Browsing    or reading while shelving Chatting   at length with ...
 Tell   the patron they are being inappropriate Alert   at least one other staff member Take    refuge in a non-public ...
 Materials   are constantly being added or weeded Shelves   can get tightly packed or empty out Overcrowded     shelves...
 Patrons   often put books back in the wrong place We can identify items that are damaged or need cleaning Tidy   shelv...
 Touch    each book as you check the spine label Re-shelve   as needed Pull   items that need cleaning, mending or new ...
 Put   away any unattended piles of books Straighten   and tidy shelves as time permits Check   study carrels and rooms...
 It   will save you time Your    experienced shelvers will enjoy the responsibility Your    trainees will have more men...
Name:                Start date:First Dayforms         tour   scheduling work logsFirst Floorboard books          picture ...
 The   staff at the reference desk can help you with that.  It’s this way Ifyou come with me I’m sure they’ll be able to...
 They  do not feel pressured into offering help outside their skill set Patrons   don’t waste time speaking to the wrong...
 Does   the patron know if the library owns the book? Fiction or non-fiction? Print, audio or download? Title and autho...
 Where    do I check out? Is   there an elevator? Where    are the restrooms? Have    you read this book?
 Public    computers Public    copiers/ fax machines Filling   in a form Complaints
 Anyone     who seems to need help (such as a lost child) Possible   damage to library property Theft   of library prop...
 An   employee who can do everything you ask of them An   employee you can rely on An   employee who will need a minimu...
   PatTunstall   Indian Trails Public Library   355 Schoenbeck Road   Wheeling, IL 60090   Phone: 847 279 2207   E m...
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Hiring, Training and Supervising Library Shelvers: Part 2

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Hiring, Training and Supervising Library Shelvers: Part 2

  1. 1. Help for busy supervisors
  2. 2.  Competent shelvers Confident employees who know their role in the library Individuals who can be trusted to work on their own
  3. 3.  Job description Tax forms Employment Eligibility Verification Workplace Policies Dress Code Schedule
  4. 4.  Take your trainee on a tour of the building Explain the check in, check out process Let them know their work matters Introduce them to as many staff as possible Givethem permission to ask you questions, lots of questions
  5. 5. TRAINING SLIP Shelver in TrainingThis book can be checked outCirculation staff: please returnthis slip to the shelvingsupervisor Booktown library Read for your life!
  6. 6. I can see three mistakes on this cart already You’re not being very careful are you? You did much better than this on your test
  7. 7.  Itlooks as if you have nearly everything in the right place Some of these long Dewey numbers can be tricky to begin with This one catches most people out at first
  8. 8.  Where to put the cart Straighten and tidy ‘as you go’ Check ends and beginnings of shelves Shift books to other shelves as needed Pull damaged or mislabeled items
  9. 9.  Patrons are allowed to take the books you have just put away They can take them off your cart too Youare new, you know nothing, so send patrons with questions to the reference desk Youdid really well on your test and I know you are going to do a good job
  10. 10.  Ask them if they notice anything about the book that still has the training slip in it. Allow them to put it right Congratulate them for having seen what the problem was Explain any uncorrected errors with a minimum of fuss
  11. 11.  Take your trainee aside and ask them nicely how they think they are doing Tell them how they are really doing Explain how this affects you and your workload Give one more chance Let them go
  12. 12.  Visits from friends and family Talkative patrons Browsing or reading while shelving Chatting at length with other shelvers
  13. 13.  Tell the patron they are being inappropriate Alert at least one other staff member Take refuge in a non-public area of the library Shout ‘get away from me’ very loudly Call the police
  14. 14.  Materials are constantly being added or weeded Shelves can get tightly packed or empty out Overcrowded shelves are hard to work with An un-shifted collection looks bad The longer you leave it the worse it gets
  15. 15.  Patrons often put books back in the wrong place We can identify items that are damaged or need cleaning Tidy shelves in good order are inviting to patrons Our goal is to make sure items are findable
  16. 16.  Touch each book as you check the spine label Re-shelve as needed Pull items that need cleaning, mending or new labels Move books to the left and push in book ends Stop after thirty minutes Write down what you have done
  17. 17.  Put away any unattended piles of books Straighten and tidy shelves as time permits Check study carrels and rooms for library material Put magazines away Hand in any stray belongings
  18. 18.  It will save you time Your experienced shelvers will enjoy the responsibility Your trainees will have more mentors
  19. 19. Name: Start date:First Dayforms tour scheduling work logsFirst Floorboard books picture books easy readersyouth fiction young adult fiction new booksmovies cd’s tv dvd’s games comicsSecond Flooradult fiction large print paperbacksaudio books biography reference
  20. 20.  The staff at the reference desk can help you with that. It’s this way Ifyou come with me I’m sure they’ll be able to find that information for you at the desk Would you like to follow me over to the desk? They will be happy to help you with that Let me find you an expert
  21. 21.  They do not feel pressured into offering help outside their skill set Patrons don’t waste time speaking to the wrong person The reference staff get the chance to meet the needs of the patrons Patrons will be impressed by your helpful shelvers Shelvers can feel good about how they handle these situations
  22. 22.  Does the patron know if the library owns the book? Fiction or non-fiction? Print, audio or download? Title and author correct? If they found it in the catalog is it checked in? Is this the book they really want or need? Do we have something else that will do? Do we need to get it from another library?
  23. 23.  Where do I check out? Is there an elevator? Where are the restrooms? Have you read this book?
  24. 24.  Public computers Public copiers/ fax machines Filling in a form Complaints
  25. 25.  Anyone who seems to need help (such as a lost child) Possible damage to library property Theft of library property Unattended property (such a patron’s laptops) Rowdy behavior Pornography being viewed in the presence of children
  26. 26.  An employee who can do everything you ask of them An employee you can rely on An employee who will need a minimum of supervision An employee who will feel they are a vital part of the library
  27. 27.  PatTunstall Indian Trails Public Library 355 Schoenbeck Road Wheeling, IL 60090 Phone: 847 279 2207 E mail: ptunstall@indiantrailslibrary.org

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