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[Webinar Slides] 2016 - The Year We Conquer Information Chaos

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[Webinar Slides] 2016 - The Year We Conquer Information Chaos

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Learn what the new year brings for Information Management and what you can do to plan for the upcoming challenges.
For more information on Enterprise Content Management (ECM), visit our resource center: http://www.aiim.org/Resource-Centers/Enterprise-Content-Management.

Learn what the new year brings for Information Management and what you can do to plan for the upcoming challenges.
For more information on Enterprise Content Management (ECM), visit our resource center: http://www.aiim.org/Resource-Centers/Enterprise-Content-Management.

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[Webinar Slides] 2016 - The Year We Conquer Information Chaos

  1. 1. Underwri(en by: Presented by: Presented December 16, 2015 2016: The Year We Conquer Informa?on Chaos
  2. 2. Underwri(en by: Presented by: Introducing our Speakers: 2016: The Year We Conquer InformaEon Chaos John Mancini President AIIM @jmancini77 Digital Landfill Blog Toby Bell ECM Marke/ng & Offering Strategy Lead IBM @tobybell
  3. 3. It means that your customers are struggling with Digital Disrup5on. This disrupEon is caused by: ① ConsumerizaEon ② Mobile and Cloud ③ Internet of Things Content and informaEon management has a criEcal role to play in addressing this chaos.
  4. 4. “For the first Eme in history, the world’s leading experts on acceleraEng technology are consistently finding themselves too conservaEve in their predicEons…” --Stephen Kotler
  5. 5. ① OrganizaEons are thinking beyond the reasons for their iniEal SharePoint implementaEon. ② The project team file sharing landscape has been revoluEonized. ③ OrganizaEons are realizing that a pla^orm is different from an applicaEon. ④ ECM investments are increasingly viewed through a business rather technology prism. ⑤ OrganizaEons at scale are on a hybrid on-prem/ cloud path. The SharePoint Moment
  6. 6. Human Resources Customer Service Sales & MarkeEng Legal Finance LogisEcs Technology & Product Development What is your pla9orm strategy for the enterprise?
  7. 7. The “What is this Industry?” Moment Many flavors of CM Big process flows Sync and share Start with the MFP SaaS process silos Customer Exp Mgmt Meat and potatoes Double down on SP Keep me out of jail
  8. 8. ECM as a pla9orm for Business Content Services
  9. 9.  It’s not about the content itself.  It’s about what you do with it. ① The “appifica?on” of business processes – How do I accelerate development of soluEons using no- and low-code approaches? ② Analy?cs – How do I digest massive amounts of new data, apply structure where it doesn’t exist, and use that structure to put data into acEon? ③ Infonomics – How do I value, manage, secure, opEmize, and protect my informaEon assets, wherever they exist (cloud, on-premise, or some hybrid)? The Customer Centricity Moment
  10. 10. A customer-centric approach requires an “outside-in” mindset that puts the customer in the center of all things Customer focused
  11. 11. The New Ways to Work Moment
  12. 12. 5 Challenges of the Digital Business 1. Legacy paper processes don’t par5cipate 2. Informa5on silos hinder business agility 3. Many organiza5ons lack sufficient IT support 4. Managing a mobile, dynamic and younger workforce 5. Retaining knowledge is more difficult
  13. 13. Case Management – the Pla9orm for the Digital Workplace
  14. 14.  What does “ECM Success” Look Like? ① More than half of organizaEons (52%) are working towards a company-wide ECM capability, but only 14% have completed it. ② Only 39% have some degree of mobile access to their ECM systems. ③ 62% of organizaEons with ECM systems are sEll strongly reliant on their file-shares. ④ 60% of organizaEons with ECM systems say…“Gaining user adopEon has been a big problem for our ECM project.” The “What Does Success Look Like?” Moment
  15. 15. How do you define success? Investment Impact Categories IT Impact IT costs IT cost savings Business Impact User efficiency Business effecEveness Risk and Uncertainty Risk miEgaEon Risk vs. reward Strategic Impact Scalability Flexibility Most organizaEons measure this Many can determine this Very few include these criteria
  16. 16. Case Study: TIAA-CREF Improving Customer and Knowledge Worker Experience
  17. 17. IBM Business Content Services – cri5cal capabili5es Capture Ac?vate Engage Protect Analyze • Reduce paper handling and shipping • Use content across business systems • Connect people, content, analyEcs and process into Systems of Insight • Reduce risk by eliminaEng what you don’t need • Reveal insight hidden in content • Extract valuable business data from content • Eliminate silos between departments • Streamline collaboraEon with hybrid cloud • Guard against fraud, comply with regulaEons • Improve business decisions • Push capture to the edge of the enterprise • Increased producEvity of teams • Mobile access to business content • Govern content throughout its lifecycle • Improve performance of people and systems
  18. 18. What have we all learned?  User adopEon is criEcal  IT to line of business (LOB) alignment via shared services is criEcal  Benchmarks, be(er pracEces, use cases, references, proof points and business outcome measurements of every kind are criEcal  Case Management soluEons – not just enabling technology – are criEcal  ConnecEvity, integraEon, and open source are criEcal  Cloud-based file sharing and collaboraEon – coupled to on-premises content pla^orms – are criEcal  ECM needs to be Easy: to buy, use, jusEfy, and understand…  … Because Business Content is criEcal
  19. 19. Where are we going? “The Future of ECM is CogniEve”  Cloud-connected  Well-protected  Well-integrated  Customer-facing  Mobile-friendly  Partner-friendly  AcEon-oriented
  20. 20. Learn more about IBM Smarter Content Solu5ons www.ibm.com/enterprise-content-management
  21. 21. Visit aiim.org/ecm Enterprise Content Management Resource Center Want more informa,on on this topic? Learn how to combine content analyEcs, collaboraEon, governance, and processes with anywhere, anyEme access. Access Industry Tutorials, Research, Webinars, and Expert Advice Blogs - all in one place
  22. 22. Underwri(en by: Presented by: About AIIM AIIM is the Global Community of InformaEon Professionals AIIM believes that the informaEon systems we use at work should be simple, secure, and available anywhere, anyEme, and on any device. Our mission is to improve organizaEonal performance by empowering a community of leaders commi(ed to informaEon-driven innovaEon. Learn more at www.aiim.org

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