The REAL Value of Governance: An AIIM #infochat Wrap
The Global Community of Information
The REAL value of
With your panelists: Chris Walker, Jeff Lews
Nick Inglis, and Monica Crocker. That is:
Chris_p_walker; Info_Currency; NickInglis; and
You can meet and learn from our panelists from April 1
– 3 at AIIM 2014. We hope to see you there!
The Global Community of Information
#infochats: conversation, 140
characters at a time
To stay up-toAIIM hosts #infochats throughout the
year on a variety of content-related
+ Q1: Let’s quickly set a baseline: Define/explain
#infogov #infochat #governance #ECM #infochaos
@nickinglis: A1: #InfoGov is the set of
policies, rules, roles, procedures and
technology designed to reduce an org's
information risk. #infochat
@Info_Currency My motto is:
Information without governance
is chaos." #infochat
A1. Rolling Stones: "taking care of
business." One piece of information at
a time! #infochat #infogov
@dgschultz @Info_Currency Mine's "Good governance is
good business" #infochat
Q1: Or as Monica Crocker said:
Governance is strategic
After that it gets fuzzy.
Q2: I know all of you think #governance is good.
Favorite excuse heard for not doing #infogov
Chris Walker @chris_p_walker: A2 - It doesn't apply to us.
Steve Weissman @steveweissman
A2) "What's #governance?" Yes,
really. #infochat #infogov
Monica Crocker @Rec_Rocker
#infochat favorite #governance excuse:
we'd need to apply it to
EVERYTHING...that's not feasible, so
let's not start
Nick Inglis @nickinglis
A2 Favorite excuse 4 not doing #infogov: "We're
already sending our boxes to (vendor name), we don't
need anything fancy." #infochat
There was a general consensus
that there is no valid excuse.
Because the task can seem overwhelming, simplifying things (dumbing it down) can get
Especially for, those in charge:
@Rec_Rocker: #infochat valid excuses: don't know how to make it a priority to upper
That’s not a valid excuse, but it is a valid reason for not getting governance off the ground.
@nickinglis @chris_p_walker A2 - Separating policy, process fm technology can simplify
equation for many #InfoGov. #infochat
Listen to our #governance panelists at #AIIM14!
No good excuses, cont’d
A2 Favorite excuse 4 not doing #infogov: "We're already sending our boxes to
(vendor name), we don't need anything fancy."
A2 Favorite excuse 4 not doing #infogov: "We're already sending our
boxes to (vendor name), we don't need anything fancy." #infochat
+ Q3: How do you overcome resistance to
Chris had the most succinct view of this, echoed by most folks afterwards:
@AIIMcmty A3 - align to core biz drivers, deal
w/immediate pain points. Don't go all Enterprise-y from
day 1. #infochat
@Info_Currency: A3 #infochat resistance is futile when staff is educated
and examples of poor governance is made by companies like Target and
@mtuip: @AIIMcmty you start with accountability
http://www.arma.org/r2/generally-accepted-br-recordkeepingprinciples/accountability … #infochat
@nickinglis suggested going Bull Durham and scaring ‘em.
@Info_Currency and a few others pointed out that FUD isn’t the only selling
A3 #infochat show them how
#governance will make life
easier, everyone wants more
+ How do you explain #ROI of #infogov to the
bean counter types?
Steve's had too many of these conversations:
@steveweissman: v-e-r-y s-l-o-w-l-y RT @AIIMcmty: Q4: How do you explain
#ROI of #infogov to the bean counter types? #infochat #AIIM #AIIM14
@Rec_Rocker #infochat Q4 #ROI of #infogov I can't help but pull out the
"costs" chart, cuz people understand it [Monica has also have started a
"success measures" list for her program
@mtuip quarterly and annual assessment outlining where you are and where
you want go, tie goals into regulation and biz objectives #infochat
Chris_p_walker A4 @AIIMcmty Don't. Explain ROI of solving a problem for
whoever has the problem. Establish metrics early and the measure. #infochat
Steve Weissman mentioned the value of information, Monica brought
the conversation to brass-tack reality:
#infochat #ROI of #infogov
@info_currency...and how that
information actually MAKES MONEY
and how that disposition actually
More Info . . . And #AIIM14!!!!
For the entire #infochat transcript, check it out on Storify:
Want to see our panelists in
Join us from April 1 – 3 in Orlando
for AIIM 2014 Conference.
We’ll see you there!