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Knowledge Strategy -- Your Leadership Advantage


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Engage, Process, Control are all fundamental goals of a corporate knowledge strategy, supporting business objectives and significantly reducing costs and legal risks. This panel discussion links knowledge strategy to these goals and describes how an effective knowledge strategy leads to organizational effectiveness and mission-specific success, while helping to reduce legal risks such as e-discovery and privacy breach. Panelists will also describe how knowledge strategy development connects to career success for AIIM members.

Published in: Technology, Education, Business
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Knowledge Strategy -- Your Leadership Advantage

  1. 1. #AIIM14  #AIIM14   #AIIM14   Panel  Discussion     Knowledge  Strategy:   Your  Leadership  Advantage   Guy  St.  Clair,  Moderator     SMR  Interna9onal   @smr_knowledge  
  2. 2. #AIIM14   Knowledge  Strategy:   Your  Leadership  Advantage   §  Guy  St.  Clair,  Moderator   §  President  and  Knowledge  Services  Evangelist,  SMR  Interna9onal   §  Faculty,  Columbia  University,  M.S.  in  Informa9on  and  Knowledge  Strategy     §  Panelists   §  Anne  Kershaw   §  Co-­‐Owner  and  Managing  Director,  Knowledge  Strategy  Solu9ons   §  Faculty,  Columbia  University,  M.S.  in  Informa9on  and  Knowledge  Strategy     §  Shannon  Spangler   §  Co-­‐Owner  and  Managing  Director,  Knowledge  Strategy  Solu9ons   §  2013  Graduate,  Columbia  University,  M.S.  in  Informa9on  and  Knowledge  Strategy      
  3. 3. #AIIM14   Knowledge  Strategy   …the  management  discipline  that  ensures   organiza9onal  effec9veness  by  matching   intellectual  capital  management  with  the   corporate  or  organiza9onal  mission     The  goal?   Successful,  enterprise-­‐wide  knowledge   development,  knowledge  sharing,  and   knowledge  u9liza9on  (KD/KS/KU)  
  4. 4. #AIIM14   Knowledge  Strategy   §  What  are  the  Knowledge  Strategy  elements?  What  makes   Knowledge  Strategy  work?     §  Intellectual  capital  management/knowledge  management  (KM)  –     “working  with  knowledge”   §  Knowledge  services  –  converges  informa9on  management,   knowledge  management,  and  strategic  learning  –  “the  prac%cal  side   of  KM”     §  Strategic  learning  –  any  process  (formal  or  informal)  through  which   knowledge  workers  acquire  informa9on  and  knowledge  that   improves  or  enhances  work  performance      
  5. 5. #AIIM14   Why  Knowledge  Strategy?   Isn’t  Knowledge  Strategy  already  in  place,  as  a  management   prac9ce  (even  if  not  established  as  a  formal  discipline  or   func9on)?   §  What  are  the  advantages  of  a  knowledge  strategy?     §  Are  there  disadvantages?   §  What  purpose  is  served  by  characterizing  an  organiza9on  as  a  “knowledge   culture”?    
  6. 6. #AIIM14   Knowledge  Strategy  /  Knowledge  Value   Is  it  possible  to  link  knowledge  value,  communica9on  and   collabora9on,  and  corporate  goals?   Is  this  a  job  of  the  knowledge  strategist?     [Example:  How  do  we  convey  to  company  leaders  the  reali9es  and  limita9ons   of  what  can  be  done  within  the  framework  of  the  company’s  technical   infrastructure?]      
  7. 7. #AIIM14   The  Knowledge  Strategists   Who  are  the  company’s  best  knowledge  strategists?  Where  do   they  come  from?   §  Organiza9onal/corporate  execu9ves  (“c-­‐suite”  leadership)   §  Prac99oners  (informa9on  specialists,  research  managers,  strategic   knowledge  professionals)?   §  Subject  specialists?   §  Informa9on,  knowledge,  learning  professionals?   §  Technologists  and  informa9on  scien9sts?    
  8. 8.   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.