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#AIIMA Brave New World for InformationManagement                               Laurence Hart                    Chief Info...
Overview   The Lost Decade   The New Revolution   Breaking Through   Twitter     Speaker: @piewords     Hashtags:   ...
About AIIM   Global community of information professionals. We provide the education, research and certification that  inf...
Where It Started Correspondence Tracking   Document Management   Database   Custom Interface Innovation everywhere F...
ECM, The Lost Decade Enterprise Content Management (ECM) is the strategies, methods and tools usedto capture, manage, stor...
And Now? 66% of Information projects fail (Forrester) Lack of…     Planning     Communication     Innovation     Exp...
Even When it “Works” 45% of scanned documents are created  digitally 77% of invoices that arrive as PDF attachments  get...
Information is More Than Content Specialized systems rule Data provides Context Standards not enough   CMIS   WEMI
Those who dont know history are      destined to repeat it.                        -Edmund Burke
Advent of the Web Technology was pretty Zero client was enticing   Maintenance   Initial deployment Reality, 10 years...
Mobile Mobile is shiny “must-have” Key questions   How’s that website?   What is the problem? Solutions   Print to r...
Enterprise 2.0
Social Media
Social Business   New tools, not concepts   Layer on everything   Discoverable collaboration   Culture matters   Gami...
EMC Community
Big Data in Content Volume, Variety, Velocity Data all around us     Audit trails     Process Data     Social activit...
The Unanswerable Question  If all the obstacles to ECM adoption - e.g., user/culture acceptance, networksbandwidth, cost, ...
What Is The Cloud?
What Is The Cloud?
What is the Cloud?   Relieving us of the hard work   Ties it together   Tool, not goal   Not the answer to everything
Exciting Times Foundation is Systems of Record Doing it already   Collecting data   Being social   Using mobile Busi...
Discussion   Laurence Hart  lhart@aiim.orgTwitter: @piewords
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A Brave New World for Information Management

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The world of Content and Information Management is changing more dramatically than it has since the advent of the Web. Social, mobile, cloud, and big data are driving organization to create new Systems of Engagement with employees, customers, and partners. As the concept of “normal” business is altered and re-imagined, Information Professionals need to be ready to shepherd their organizations through these exciting challenges.

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A Brave New World for Information Management

  1. 1. #AIIMA Brave New World for InformationManagement Laurence Hart Chief Information Officer AIIM
  2. 2. Overview The Lost Decade The New Revolution Breaking Through Twitter  Speaker: @piewords  Hashtags:  #MMTM12  #EMCWorld
  3. 3. About AIIM Global community of information professionals. We provide the education, research and certification that information professionals need to manage and shareinformation assets in an era of mobile, social, cloud and big data. • Community • Education • Research • Advocacy 65,000 Members Worldwide
  4. 4. Where It Started Correspondence Tracking  Document Management  Database  Custom Interface Innovation everywhere Future was bright
  5. 5. ECM, The Lost Decade Enterprise Content Management (ECM) is the strategies, methods and tools usedto capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organizations unstructured information, wherever that information exists. ECM Define ECM - AIIM (October 2011) ECM ECM Project Project Project Digital Web Applications Records Email Asset Content Collaboration Content Management Management Management Management CCA Semantic External The Enterprise CMS Platform Process Services Interfaces Forms Content Services (SOAP, Reports WS-*, RSS, REST, Library Services RPC…)
  6. 6. And Now? 66% of Information projects fail (Forrester) Lack of…  Planning  Communication  Innovation  Experience Excessive scope Not the tech
  7. 7. Even When it “Works” 45% of scanned documents are created digitally 77% of invoices that arrive as PDF attachments get printed 31% of faxed invoices get printed and scanned again The Paper Free Office, AIIM Industry Watch February 2012 http://www.aiim.org/Research/Industry-Watch/Paper-Free-Capture-2012
  8. 8. Information is More Than Content Specialized systems rule Data provides Context Standards not enough  CMIS  WEMI
  9. 9. Those who dont know history are destined to repeat it. -Edmund Burke
  10. 10. Advent of the Web Technology was pretty Zero client was enticing  Maintenance  Initial deployment Reality, 10 years away
  11. 11. Mobile Mobile is shiny “must-have” Key questions  How’s that website?  What is the problem? Solutions  Print to review  Ad-hoc scanning Convenience
  12. 12. Enterprise 2.0
  13. 13. Social Media
  14. 14. Social Business New tools, not concepts Layer on everything Discoverable collaboration Culture matters Gamification nudges
  15. 15. EMC Community
  16. 16. Big Data in Content Volume, Variety, Velocity Data all around us  Audit trails  Process Data  Social activities  Clicks Trends, not numbers Good Google
  17. 17. The Unanswerable Question If all the obstacles to ECM adoption - e.g., user/culture acceptance, networksbandwidth, cost, security, etc.- were to go away, what would you do with ECM? Andrew Chapman http://nevertalkwhenyoucannod.com Fall 2010
  18. 18. What Is The Cloud?
  19. 19. What Is The Cloud?
  20. 20. What is the Cloud? Relieving us of the hard work Ties it together Tool, not goal Not the answer to everything
  21. 21. Exciting Times Foundation is Systems of Record Doing it already  Collecting data  Being social  Using mobile Business problems, not content problems
  22. 22. Discussion Laurence Hart lhart@aiim.orgTwitter: @piewords

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