#AIIM14	
  #AIIM14	
  
#AIIM14	
  
How	
  to	
  Drive	
  and	
  Win	
  with	
  innova0ve	
  
ini0a0ves	
  in	
  Government...
#AIIM14	
  
Project	
  Objec0ves	
  
Develop	
  and	
  deploy	
  a	
  document	
  sharing	
  and	
  search	
  pla?orm	
  t...
#AIIM14	
  
Connected	
  and	
  GeZng	
  Faster	
  
§  More	
  than	
  2	
  billion	
  people	
  use	
  the	
  Internet	
...
#AIIM14	
  
I.T.	
  consumeriza0on	
  has	
  arrived	
  
§  Consumer web apps proliferate
www.aiim.org/infochaos	
  
Do	
  YOU	
  understand	
  the	
  business	
  	
  
challenge	
  of	
  the	
  next	
  10	
  year...
#AIIM14	
  
IP Traffic (PB) (1)
5	
  
§  Voice	
  -­‐	
  Brown	
  
§  Online	
  gaming	
  	
  
§  Web	
  and	
  
other	...
#AIIM14	
  
However,	
  people	
  are	
  was0ng	
  0me	
  
ReformaZng	
  
from	
  mul0ple	
  
applica0ons	
  	
  
and	
  
...
#AIIM14	
  
What’s	
  the	
  catch?	
  
§  The	
  volume	
  and	
  velocity	
  of	
  data	
  is	
  increasing	
  
§  Org...
#AIIM14	
  
ECHR’s	
  Challenge	
  
§  Jurisprudence	
  
§  Visitors	
  
§  Performance	
  load	
  and	
  metrics	
  
	...
#AIIM14	
  
www.echr.coe
.int	
  
Challenge	
  con0nued…	
  
§  Impact	
  of	
  the	
  Court’s	
  case-­‐law	
  
§  ECHR...
#AIIM14	
  
Ref: 3847098
The	
  3	
  Pillars	
  of	
  the	
  ECHR	
  IT	
  System	
  
#AIIM14	
  
Ini0al	
  list	
  of	
  candidates	
  
Autonomy
Exalead
Google
Lucene Solr
Microsoft
PolySpot
Recommind
Sinequ...
#AIIM14	
  
Ini0al	
  list	
  of	
  candidates	
  
Autonomy
Exalead
Google
Lucene Solr
Microsoft
PolySpot
Recommind
Sinequ...
#AIIM14	
  
Proof	
  Of	
  Concept	
  Study	
  
Autonomy
Exalead
Microsoft FAST
PolySpot
Sinequa
Recommind
Vivisimo
Copy o...
#AIIM14	
  
Candidate	
  Evalua0on	
  
§  Proof of Concept Systems Tested
§  Each Company Sent 106 Questions
#AIIM14	
  
Company Info
Estimated Number Customers 20,000+ 250+ Several Thousand 75+ 100+
Number of Developers 1000+ (R&D...
#AIIM14	
  
Project	
  Milestone	
  
§  7th July – Tenders Board Approval
§  Approval to develop with SkyDox for 5 years...
#AIIM14	
  
#AIIM14	
  
Gone	
  from	
  this:	
  
#AIIM14	
  
Gone	
  from	
  this:	
  
#AIIM14	
  
	
  
hmp://hudoc.echr.coe.int/sites/eng	
  
	
  
To	
  this:	
  
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How to Drive and Win with Innovation Initiatives in Government Institutions

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The European Court of Human Rights was set up in Strasbourg by the Council of Europe Member States in 1959 to deal with alleged violations of the 1950 European Convention on Human Rights. Hear how John Hunter went about creating visibility and value for the public through innovative technology.

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How to Drive and Win with Innovation Initiatives in Government Institutions

  1. 1. #AIIM14  #AIIM14   #AIIM14   How  to  Drive  and  Win  with  innova0ve   ini0a0ves  in  Government  Ins0tu0ons   John  Hunter   Head  of  IT   ECHR  
  2. 2. #AIIM14   Project  Objec0ves   Develop  and  deploy  a  document  sharing  and  search  pla?orm  that:     1)  Allows  more  than  5  million  site  visitors  each  year  to  easily  search  for  and  retrieve   documents  from  an  ever-­‐expanding  library  of  over  90,000  ECHR  judgment-­‐related   documents.     2)  Has  an  intui0ve  and  simple  to  use  user  interface  that  could  be  used  by  professionals  and   the  public  alike.   3)  Leverages  ECHR’s  legacy  investments  in  SharePoint  and  OpenText  DMS  and  drives  internal   efficiencies   4)  Mobile  ready  –  responsive  design  
  3. 3. #AIIM14   Connected  and  GeZng  Faster   §  More  than  2  billion  people  use  the  Internet  worldwide   §  Europe  leads  the  world  in  fixed  broadband  adop0on  with   54%  more  penetra0on  than  the  Americas  
  4. 4. #AIIM14   I.T.  consumeriza0on  has  arrived   §  Consumer web apps proliferate
  5. 5. www.aiim.org/infochaos   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.  
  6. 6. #AIIM14   IP Traffic (PB) (1) 5   §  Voice  -­‐  Brown   §  Online  gaming     §  Web  and   other  data     §  Data   §  File  sharing     §  Video     IP Traffic (PB) (1) Sources:    (1)  Cisco  Visual  Networking  Index,  2011  (2)  Forrester,  Credit  Suisse    2012  (3)  IDC    2012   Mobile  device    and  tablet  penetra0on  (1)    Enterprise  Storage  Growth  (2)     Data  Traffic  Growth  (1)   Business  File  Sharing  Data  Growth  (  1)  
  7. 7. #AIIM14   However,  people  are  was0ng  0me   ReformaZng   from  mul0ple   applica0ons     and   documents     Publishing   docs  with   mul0ple   applica0ons   Moving     docs  from   one   format  to   another   Acquiring   archive   docs   manually   Version   control     Search   but  not   finding     Recrea0ng   content   Source Information worker survey Forrester Inc.all rights reserved 2009 Q3  $5,710   $5,251   $4,501   $4,201   $3,600   $3,450       $3,300   ROI  figures  range  from  38%  to  over   600%,  depending  on  whether  the   new  informa0on  or  ECM  system  and   or  collabora0on    is  an  incremental   improvement  over  an  exis0ng  one  or   is  an  en0rely  new  system  replacing   previously  manual  processes.  
  8. 8. #AIIM14   What’s  the  catch?   §  The  volume  and  velocity  of  data  is  increasing   §  Organiza0ons  want  to  leverage  legacy  investments   §  There  are  a  prolifera0on    devices  used   §  Users  demand  simplicity   §  Everyone’s  interested  in  improving  produc0vity!  
  9. 9. #AIIM14   ECHR’s  Challenge   §  Jurisprudence   §  Visitors   §  Performance  load  and  metrics     So  how  to  manage  such  a  large  amount  of  informa0on   and  allow  for  the  smooth  retrieval  of  documents?    
  10. 10. #AIIM14   www.echr.coe .int   Challenge  con0nued…   §  Impact  of  the  Court’s  case-­‐law   §  ECHR  is  required  to  make   judgements  public  and  accessible  to   interested  par0es   §  Public  obliga0on  
  11. 11. #AIIM14   Ref: 3847098 The  3  Pillars  of  the  ECHR  IT  System  
  12. 12. #AIIM14   Ini0al  list  of  candidates   Autonomy Exalead Google Lucene Solr Microsoft PolySpot Recommind Sinequa Thunderstone Vivisimo
  13. 13. #AIIM14   Ini0al  list  of  candidates   Autonomy Exalead Google Lucene Solr Microsoft PolySpot Recommind Sinequa Thunderstone Vivisimo
  14. 14. #AIIM14   Proof  Of  Concept  Study   Autonomy Exalead Microsoft FAST PolySpot Sinequa Recommind Vivisimo Copy of HUDOC Database Copy of 70 000 HUDOC Documents Exalead Vivisimo MS FAST PolySpot Recommind Sinequa
  15. 15. #AIIM14   Candidate  Evalua0on   §  Proof of Concept Systems Tested §  Each Company Sent 106 Questions
  16. 16. #AIIM14   Company Info Estimated Number Customers 20,000+ 250+ Several Thousand 75+ 100+ Number of Developers 1000+ (R&D) 52 Several Hundred 15-20 42 Example Internet Sites recherche2.assemblee- nationale.fr, bbc.co.uk skyrock.com, rightmove.co.uk factiva.com, Scirus.com frost.com, localtis.info stapleslink.com, handlesblatt.com General Features 100% Unicode Compliant Yes Yes Yes Yes Yes All European Languages Supported Yes Yes Yes Yes Yes Cross-Browser Compatability Yes Opera & Chrome not Officially Supported Yes Yes IE6, FireFox, Safari, Opera & Chrome not Officially Supported APIs Supported REST, Java, .NET & PHP .NET, Java, PHP & Python .NET & FOM Java, XML-Over-HTTP & REST - no .NET Java & .NET (.NET may not support all SDKs) All APIs Included by Default Yes Yes Yes Yes No: .NET = 1950 € Sort by Arbitrary Metadata Yes Yes Yes Yes Yes Print Result List & All Metadata Yes Only Through API - 1 Day Dev for GUI Yes 1-2 Days Customization Required Yes OWL & OWL 2 Ontologies Import Yes - via Autonomy Collaborative Classifier Yes - via Script No - Requires Development Yes Yes - Via GUI & Script OWL Format Changed During Import Yes Yes NA Yes Yes - To OWL-Lite OWL Export Option Possible via XSLT Scripting but not Included OOTB No - Export to XML Only NA Yes Yes Result List Export Yes - in XML, Excel & PDF No - Only through API No Yes - XML, CSV, PDF & ZIP No - Only via Reports (i.e. Admin only) Exact Document Count Yes Yes Yes Yes Yes Architectural Features Failover Support for Search, Index & Display Roles Yes 3rd Party Software or Hardware Solution Required Yes Yes Yes Failover Transparent for User Yes Yes Yes Yes No Load Balancing Support for Search, Index & Display Roles Yes 3rd Party Software or Hardware Solution Required 3rd Party Software or Hardware Solution Required 3rd Party Software or Hardware Solution Required 3rd Party Software or Hardware Solution Required FOLB Handled Entirely by Application Yes No - 3rd Party Software or Hardware Solution Required No - FO integrated but LB requires HW or SW solution No - FO integrated but LB requires HW or SW solution No - FO integrated but LB requires HW or SW solution Hardware Load Balanced Recommended Yes - for Best Performance Yes - for Best Performance Yes - for Best Performance Only if very heavy load (over 100 000 requests per hour) Yes - for Best Performance
  17. 17. #AIIM14   Project  Milestone   §  7th July – Tenders Board Approval §  Approval to develop with SkyDox for 5 years §  Framework agreement §  25th-29th July – SkyDox Onsite §  Specification Review, Planning, WireFrames §  Architectural platform agreed §  Development architecture agreed – August 2011 §  Solution went live 25 June (9 months total) §  Cost – 350,000
  18. 18. #AIIM14  
  19. 19. #AIIM14   Gone  from  this:  
  20. 20. #AIIM14   Gone  from  this:  
  21. 21. #AIIM14     hmp://hudoc.echr.coe.int/sites/eng     To  this:  

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