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Standardize OGX Processes
oGCDP | Tier 3
❑ Avoid repeating the same
work (LCs doesn’t need to
‘invent’ their processes one by
one)
❑ Increase efficiency and
produc...
How to start process standardization?
3 Key Action Steps
STEP 1:
Check what are
the processes
involved in
GCDP based on
the customer
flow
STEP 2:
Develop
educat...
Check all the processes
involved in GCDP based on EP Flow
GCDP Customer flow
( Ep flow )
Social Media
promotions
National Websites
pROMOTION RAise MATCH REalize COMPLETE Re-integra...
Check the examples from entities
around process standardization
Thailand OGX Processes:
http://www.myaiesec.net/content/viewfile.do?contentid=10307525
Greece Recruitment Processes:
http:...
Process Standardization for Conversion GCPs from AIESEC in
Mexico:
Guideline: Actions for each stage of customer journey t...
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Standadize ogx process tier 3

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Standadize ogx process tier 3

  1. 1. Standardize OGX Processes oGCDP | Tier 3
  2. 2. ❑ Avoid repeating the same work (LCs doesn’t need to ‘invent’ their processes one by one) ❑ Increase efficiency and productivity ❑ Improve the quality of experiences Why standardizin g processes ?
  3. 3. How to start process standardization?
  4. 4. 3 Key Action Steps STEP 1: Check what are the processes involved in GCDP based on the customer flow STEP 2: Develop education material based on each process for LCs STEP 3: Educate LCs to make sure all the processes are implemented!
  5. 5. Check all the processes involved in GCDP based on EP Flow
  6. 6. GCDP Customer flow ( Ep flow ) Social Media promotions National Websites pROMOTION RAise MATCH REalize COMPLETE Re-integrate Engagement activities (Global Village, Y2B, story sharing cafes) AlumniSTRANGER Sign-Ups Applications Assessment centers Interviews (1st expectation setting) Matching Emails Interview with TN manager(Optional) OPS-Home (Cultural preparation, safety preparation, insurance, visa, expectation setting, EP LEAD included) Pick up-Host 1st day of work Integration activities (host) Fire fighting LEAD (host) NPS Survey NPS Survey Showcasing stories Re-integration seminar Showcasing their story (promoter) Upselling to another product LEAD content Campus Promotion (Posters, Info Stand, Info Sessions) Induction Meetings Payment Contract Raise form on myaiesec.net! Search tools Matching Manias Partnership Matching *Focus promoting their Partners (destination, issues) Exchange ANs Matched! NPS Survey
  7. 7. Check the examples from entities around process standardization
  8. 8. Thailand OGX Processes: http://www.myaiesec.net/content/viewfile.do?contentid=10307525 Greece Recruitment Processes: http://www.myaiesec.net/content/viewfile.do?contentid=10306124 Output of IGN GCDP Strategic Meeting 2013 Process standardization for Tier 3,4 (Spanish) : http://www.myaiesec.net/content/viewfile.do?contentid=10276667 Entity Examples
  9. 9. Process Standardization for Conversion GCPs from AIESEC in Mexico: Guideline: Actions for each stage of customer journey through exchange process: http://www.myaiesec.net/content/viewfile.do?contentid=10286702 Download the responders templates for each stage here: http://www.myaiesec.net/content/viewfile.do?contentid=10286703 Entity Examples

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