Nature of People - Psychology1. Values • We like to feel in control • We like to be right2. Motivation • Fear of unknown3. Psychology • Uncomfortable with too much change • Tend to fall back into old habits4. Education5. Think-Create-Work6. Needs7. Social thinking points
T E L L I N G P E O P L E “J U S T D O I T ” JU S T D O E S N ’T D O I T
Too much change brings stress Why not start where you are?
Rate of Change Massive change without understanding – Fight or Flight – Need a burning platform – Not sustainable – Go back to old habits Small change - continuous improvement
Nature of People - Education1. Values • How do people best learn? • Incrementally2. Motivation • With real experience3. Psychology4. Education5. Think-Create-Work6. Needs7. Social thinking points
“ Theory by itself is useless. Experience by itself is expensive” Edwards Deming theory learning application“ Theory by itself teaches nothing. Application by itself teaches nothing. Learning is the result of dynamic interplay between the two.” Peter Scholtes
The World We Live In Simple Chaotic Complicated Complex
different kinds of predictability Micro-don’t know the color Macro-more money is staying than leaving
Next time youare in asituationwhere youhave nocontrolsee if you canmake it worse!
PDCA is original adaptivesystem But it’s based on white-box (explicit) models
Context of Lean Origins Circa late 40s early 50s Toyota could not compete on basis of – Technology – Marketplace – Volume Had to compete based on people getting better
The basis of the Toyota production system isthe absolute elimination of waste. The twopillars needed to support the system are: just-in-time autonomation It is easy to misunderstand and think Lean is about this result. It is actually systems thinking applied to educating and supporting the workers to move toward this result.
Lean ScienceMuda (waste) is caused by muri(overburdened workers) which is causedby mura (unevenness of flow).Essentially, use pull and WIP limits to haveworkers work at right levels & eliminate waste.
at some point Physics was no longer Newton’sNew methods are evolving
Product Portfolio Management Kanban Lean-Flow Across Teams
Lean ManagementThe role of management is to create anenvironment for the workers to thriveand to delight customers Management as leadershipThis requires attention to: Context within which work takes place Psychology of people
Leadership Self-organizing teamsProduct Management Quality practices Holistic view All teams are different Proper Focus Proper Workload
Nature of People – Think-Create-Work1. Values • Diversity improves creation • Structure aids creativity2. Motivation3. Psychology4. Education5. Think-Create-Work6. Needs7. Social thinking points
Diversity Is Key A complex problem, like discovering ways to delight clients, is best solved by a cognitively diverse group of people that is given responsibility for solving the problem, self-organizes, and works together to solve it. The Leader’s Guide to Radical Management – Steve Denning
DoesSelf-organizing teammeando what you want? No
Nature of People - Needs1. Values • Feeling of self-worth • Acknowledgement2. Motivation • Sense of service3. Psychology • Financial4. Education5. Think-Create-Work6. Needs7. Social thinking points
Self-Organization Works &Also Supports People’s Needs Feeling of self-worth Acknowledgement Sense of service
Needs of People - Financial Deming’s Point # 1 Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business and to provide jobs. The goal is not to become more productive so you can fire people. It is to create more value with the people you have.
Nature of People - Social1. Values • Tribal • Organize in groups2. Motivation • How do groups relate3. Psychology • How to relate to other individuals • Peers4. Education • Managers / leaders5. Think-Create-Work • Mentees6. Needs7. Social thinking points
Just because Kanban can enable you towork without teams doesn’t mean youshould Use Kanban to create teams when they don’t exist
Needs Social PsychologyMotivation People Values Think- Education Create- Work
Questions to Ask?Are you fighting or flowing with human natureAre you using people as tools? or are you helping them to solve problems?
Values of the Lean Software& Systems Consortium Accept the human condition Accept that complexity and uncertainty are natural to knowledge work Achieve better economic outcomes Achieve better sociological outcomes Seek, embrace and question valuable ideas from all disciplines Enhance the speed and depth of positive change through a value-based community