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Empowering ServiceDesk Plus for
Identity and Access Management
JAY
Product Expert
SHARADA
Product Expert
Make ServiceDesk Plus a better ITSM solution
by integrating it
Make ServiceDesk Plus a better ITSM solution
by integrating it
3 Challenges ServiceDesk Plus administrators face
1. The clumsy and tedious day to day toggles
2. To Err is human, but to ...
3 Challenges ServiceDesk Plus administrators face
1. The clumsy and tedious day to day toggles
- Navigating between multip...
3 Challenges ServiceDesk Plus administrators face
3 Challenges ServiceDesk Plus administrators face
2. To Err is human , but to be blamed on is ?
Admins face the biggest ch...
3 Challenges ServiceDesk Plus administrators face
3. Yet another tool for password management
The need for a separate tool...
Empowering ServiceDesk Plus
+
Create | Unlock | Enable | Disable | Delete | Reset passwords
+
Empowering your end users fo...
Integration
Getting started with ADManager Plus for ServiceDesk Plus – setup
Assigning role for ITIL technicians
Service R...
Integration
ADMIN: 360° user provisioning using smart templates
Integration
ITIL: Executes Incedent request using through Actions menu
Integration
END USER: Raises request for password reset and acc. unlock from Request Catlog
THE GAME CHANGING HANDSHAKE
+
Empowering your End Users for Self Service Password Management
Integration
Getting started with ADSelfService Plus for ServiceDesk Plus – setup
Password Self Service for End Users and K...
Integration
Request
ARE YOU READY TO MAXIMIZE YOUR
IT MANAGEMENT CAPABILITIES?
TIME EFFORT CASH
VALUE
Do the math. IT Services Management is much
more powerful when it’s integrated with AD
and it has taken off!
+ - ÷
DOWNLOA...
Empowering ServiceDesk Plus for Active Directory Management
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Empowering ServiceDesk Plus for Active Directory Management

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Get free AD resource kit - https://goo.gl/Ar7qSA

Empower your technicians to perform
AD user-onboarding and offboarding
Password management tasks
User account control right from within the ServiceDesk Plus console by integrating it with ADManager Plus.

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Empowering ServiceDesk Plus for Active Directory Management

  1. 1. Empowering ServiceDesk Plus for Identity and Access Management JAY Product Expert SHARADA Product Expert
  2. 2. Make ServiceDesk Plus a better ITSM solution by integrating it
  3. 3. Make ServiceDesk Plus a better ITSM solution by integrating it
  4. 4. 3 Challenges ServiceDesk Plus administrators face 1. The clumsy and tedious day to day toggles 2. To Err is human, but to be blamed on is Admin 3. Yet another tool for password management
  5. 5. 3 Challenges ServiceDesk Plus administrators face 1. The clumsy and tedious day to day toggles - Navigating between multiple consoles - Lack of a 360° user provisioning - Ambiguous state of affairs - no error notifications - No provision to standardize naming formats - Handling duplicates is a monumental challenge
  6. 6. 3 Challenges ServiceDesk Plus administrators face
  7. 7. 3 Challenges ServiceDesk Plus administrators face 2. To Err is human , but to be blamed on is ? Admins face the biggest challenge of ensuring data correctness -- transcribed without errors from excel sheets or emails to databases
  8. 8. 3 Challenges ServiceDesk Plus administrators face 3. Yet another tool for password management The need for a separate tool for managing end user password resets in Active Directory Unlocking locked out users manually from ADUC
  9. 9. Empowering ServiceDesk Plus + Create | Unlock | Enable | Disable | Delete | Reset passwords + Empowering your end users for Self Service Password Management
  10. 10. Integration Getting started with ADManager Plus for ServiceDesk Plus – setup Assigning role for ITIL technicians Service Request dash access for End users • ADMIN: 360° user provisioning using smart templates; enable or disable user accounts; user acc. deprovisioning • ITIL: Execute request for Incidents through Actions menu • END USER: Raise request for password reset and acc. unlock
  11. 11. Integration ADMIN: 360° user provisioning using smart templates
  12. 12. Integration ITIL: Executes Incedent request using through Actions menu
  13. 13. Integration END USER: Raises request for password reset and acc. unlock from Request Catlog
  14. 14. THE GAME CHANGING HANDSHAKE + Empowering your End Users for Self Service Password Management
  15. 15. Integration Getting started with ADSelfService Plus for ServiceDesk Plus – setup Password Self Service for End Users and Keep track of users actions
  16. 16. Integration Request
  17. 17. ARE YOU READY TO MAXIMIZE YOUR IT MANAGEMENT CAPABILITIES? TIME EFFORT CASH VALUE
  18. 18. Do the math. IT Services Management is much more powerful when it’s integrated with AD and it has taken off! + - ÷ DOWNLOAD ADManager Plus

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