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Km 2.0 Wikinomics In The Heart Of Capgemini

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Km 2.0 Wikinomics In The Heart Of Capgemini

  1. 1. Réseaux sociaux et wikinomics au cœur de Capgemini, l'exemple du Denis Lafont, Directeur Technique Capgemini
  2. 2. How to leverage knowledge in a 91.000 people (distributed) organization ?
  3. 3. How to leverage knowledge in ?
  4. 4. What is Knowledge Management?
  5. 5. KEY PRINCIPLES
  6. 6. From CoLLection to CoNNection  No more KM organization - Everyone is in control anyone can create communities, tags, publish, vote,…  No more knowledge manager quot;doing it for youquot;  No more pre-defined heavy processes  No authorization or validation required  No more user manual
  7. 7. let people know so… you exist what will be different with sharing to connect connecting to share connect now… join a share community your knowledge … stay express in your opinion touch ask find the expert who/what you need … and be ready for that next deadline help promoting collaborate with valuable your peers content
  8. 8.  First prototype delivered in Sept. 2007  Official launch 01/2009
  9. 9. On demand Community Spaces Knowledge Exchange References & Credentials (Forums) Personnal Spaces Collaborative Writing (Wiki) Profile People Finder Manager Core KM Infrastructure Voting Search Meta datas Search Free tagging Management Capgemini SSO Search Capgemini’s SSO
  10. 10. Detailed functional coverage  User Interface & Easy of user • WYSIWYG Editor • Capgemini’s Look & feel • Drag ‘n drop not yet available, will be in future release of Drupal  Search • Integration with Google Search • Human friendly naming scheme • Security model integration • Mail, RSS • Automatic glossary • Automatic alink  Security • SSO integration  Web 2.0 features • Role based access, can be imported from Capgemini LDAP • Live Search • Free tagging on content  Capgemini group’s tools integration • Community & Authors Tag Cloud Management • Integration with Subversion • Mailing list integration  Community oriented features (Organic Groups) • Each user can create its own communities • Each community can have its own private content • A community can inherit content from another one  Easy creation of new type of content • Bids, Methods, Software Components,….. • My Network • User Contribution Measurements • Advanced voting system  Statistics • Content Recommendation • Trends • Loyalty • Specifics to Capgemini  Personnal Spaces • Strongly integrated with the solution (ex: role based statistics) • Advanced Profile Manager, fully configurable  Performance • Update from the Capgemini’s Directory • Throttle management • Peer finders • Aggressive/Normal caching strategy  Forums • Fully integrated with e-mail  Web Semantics • URI Standardization • Semantic: Compliant with Microformats /vocabularies • Shared taxonomy Valeo Service e-Portal
  11. 11. KEY ARCHITECTURE DRIVERS
  12. 12. Key Architecture Drivers Business Drivers IT Drivers  Foster Innovation and “human network effect”  Linear Scalability Add as many front/back end as we need, without -> Let users build the system on demand redesign/extra costs -> Any object is typed, without strong constraints -> Stateless architecture Ready for the Cloud ->Multiple Caching strategies  Low TCO  Reduce TCO in Run mode - >As much off the shelves features as possible  Anticipate future needs Semantics, work lifestream, automatic tagging, micro blogging… Constraints  3 Months delivery for beta 1 Tight Budget Existing wiki.capgemini.com reuse
  13. 13. SOLUTION ARCHITECTURE
  14. 14. Selected solution Content management system: Drupal Forum platform: phpBB Wiki environment: MediaWiki Google Search Google Analytics
  15. 15. • Old school forums system • Great Mindshare, low features • Was the only one to offer round tripping • Legacy choice feature • Go Confluence, Mindtouch • A better choice now would be Drupal forums (or Drupal, MOSS 2007, Ensemble,…) + microblogging « à la » twitter • Excellent performance when no document security managed • Very restricitive security management (late binding only) • Incomparable features /costs !!  Still poor features comparing to modern search engines (FAST, Vivisimo, Exalead,…)
  16. 16. Lessons learnt  Web 2.0 features and impact on architecture • Free tagging is not that a nightmare (today: 80.000 tags for 20.000 users) • Social networking everything is costly  Google is your friend. Like Yahoo  • Follow Yahoo front end best practices  Front end is really 40 of perceived performance by users  Think Stateless • Linear scalability at day 0 make you sleep at night • Ready for Amazon EC2, Flexiscale, Sclar…  Build the trust with your users. • Bullet proof your Home page & search engine  Do not choose an open source solution, choose a community  KISS • Freetagging without fancy stuff • Search, REST style • Security when you REALLY need it

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