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#ADBU2016 Introduction à la journée d'étude "Des services vraiment orientés usagers ?", par N. Clot

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Présentation utilisée par N. Clot pour l'ouverture de la journée d'étude "Des services vraiment orientés usagers ?" du congrès ADBU 2016 à Nice

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#ADBU2016 Introduction à la journée d'étude "Des services vraiment orientés usagers ?", par N. Clot

  1. 1. #ADBU2016 Journée d’études UX Des services vraiment orientés usagers ? Méthodes de Design UX en bibliothèque
  2. 2. « Toute ma vie, j’ai aimé apprendre des autres en les écoutant »
  3. 3. Donner du sens
  4. 4. 4 HEURES POUR …
  5. 5. Découvrir Réfléchir Imaginer
  6. 6. Daniel FORSMAN Directeur des Bibliothèques de l’université Chalmers Göteborg, Suède Swedish Library of the year award Un livre : Peter Morvilles “Ambient Findability” = Ne pas tenter de changer l’utilisateur, et plutôt essayer de le comprendre pour améliorer les services de la BU. “… and trust them to get the job done.” Agile = empowerment
  7. 7. Guillaume GRONIER Psychologue-ergonome Senior researcher au LIST Perception du temps au cours des interactions homme-machine, pour d’améliorer l’expérience de l’attente devant écran. Optimiser les prises de décision collective en réunion de projet. Un livre : The Icon Book de Williman Horton Auteur de Méthodes de Design UX, avec C. Lallemand, Eyrolles, 2015 “… L’UX, plus loin que la qualité” + atelier sur le stand « Experience map » ou « Customer Journey »
  8. 8. Andy PRIESTNER Cambridge University Library Responsable du projet FutureLibs Formateur animation équipe + UX Un livre “User Experience in Libraries: Applying Ethnography and Human-Centred Design” Publié avec Matt Borg, Sage, 2016 UX, Just do it + Atelier Cognitive mapping of experience
  9. 9. Amanda ETCHES Guelph University Library (Canada) Responsable des services au public Un livre “Utile, Utilisable, Désirable : Redessiner sa bibliothèque avec les utilisateurs”, Presses de l’enssib, 2016 3 Things Every Library Administrator Should Know about UX + “Ask Amanda”, sur le stand des Presses de l’Enssib
  10. 10. Marc SCHERER Campus Condorcet Responsable des services au public Un livre à recommander La traduction française par l’ADBU du Learning space toolkit de l’université de Caroline du Nord ; The essentiel persona lifecycle de Tamara Adlin et John Pruitt. Utilisation des personas dans le schéma directeur des services du futur GED Condorcet + échanges informels sur le stand UX ADBU 54 pendant les pauses 
  11. 11. Frédéric DESGRANGES Bibliothèque universitaire d’Angers Couteau suisse Un livre à recommander Don’t make me think et Rocket surgery made easy de Steve Krug UX et management : du bon usage des tests d’utilisabilité + échanges informels sur le stand UX ADBU 54 pendant les pauses 
  12. 12. Frédéric DESGRANGES Bibliothèque universitaire d’Angers Couteau suisse Un livre à recommander Don’t make me think et Rocket surgery made easy de Steve Krug UX et management : du bon usage des tests d’utilisabilité + échanges informels sur le stand UX ADBU 54 pendant les pauses 
  13. 13. Isabelle GAUTHERON Bibliothèque de l’école des Ponts Un livre à recommander “101 repères pour innover” Uutilisation de la démarche de Design Thinking pour associer les différents utilisateurs à la conception d’un learning center + mini atelier sur le jeu Voyage au pays de l’innovation
  14. 14. Colorez tous vos projets
  15. 15. Colorez tous vos projets #BARREAMINEMATTHIAS
  16. 16. RENDEZ VOUS Stand 54 UX ADBU

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