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#ADBU2016 And trust them to get the job done ! par Daniel Forsman


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Présentation de Daniel Forsman, directeur de la Chalmers University Library, à l'occasion de la journée d'étude "Des services vraiment orientés usagers ?" du congrès ADBU2016 à Nice.

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#ADBU2016 And trust them to get the job done ! par Daniel Forsman

  1. 1. … and trustthem to get the job done! ADBU2016 DanielForsman
  2. 2. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Expenditure on print and electronic resources at Chalmers library 1992 - 2012 Print Electronic
  3. 3. > Embracing the Need for Radical Change A wicked challenge in the 2015 Horizon report
  4. 4. Speculation
  5. 5. I will recognize that the universe of information culture is changing fast and that libraries need to respond positively to these changes to provide resources and services that users need and want - Laura Cohen, Librarian 2.0 Manifesto, 2006
  6. 6.
  7. 7. Think Mobile First yes, even for library services
  8. 8. between-ui-and-ux/
  9. 9. Ask the librarians, the users… ? “One of the worst ways of approaching design is to let the customers do it. Customers are good at pointing out a need, a pain point in the market, but they are lousy at solving the problem.”
  10. 10. One of the main reason for working in teams is that it assumes that the decisions of a team will be better than if a member do it themselves, no matter how good and smart that person might be Susan Wheelan, creating effective teams
  11. 11. Evolving principles at Chalmers Library Shared responsibility over individual responsibility Iterations enables us to plan, perform, evaluate and improve Transparency encourages collaboration Tools are chosen by the people who solve problems Find out instead of debating or speculating The role of management is to facilitate and remove obstacles Develop services that support user behavior And there is something about trust and value …
  12. 12. A map won’t help if you don’t know whereyou are going
  13. 13. Chalmers Library Mission As a part of thepublic library system promote the democratic development of societyby contributing to the dissemination of knowledge and freedomof opinion
  14. 14. Chalmers Library Mission Universities are tasked to interactwith society and informabout their work and activities ensuring knowledgedissemination, education-and research utilization.
  15. 15. Chalmers Library Mission Learning Environment Information Resources Scholarly Communication
  16. 16. ScholarlyCommunication Researchinformation Publications Data Projects People Dissemination LearningObjects MOOCs Blended learning Assessment Sciento-/Bibliometrics Analytics Visualizations Ranking Open Access/ Copyright Digital & InformationLiteracy InformationResources Access Develop Maintain Assess Discovery Learning Environment Place Service Help Infrastructure Flexible
  17. 17. Dependency &Inclusion Counter dependency &Fight Trust & Structure Work &Productivity Low Productivity &Efficiency High
  18. 18. Managers must be engaged and accept change Involve all in strategic planning
  19. 19. Build projectsaround motivated individuals. Give them the environment andsupport they need, and trust them to get the job done. Principles behind the Agile Manifesto
  20. 20. AboutChalmers Library