1. Operator of the Future

2. Which Issue are you MOST worried about
for the Future?
1. Safety and Security
2. Regulations
2 R l ti
3. Ageing Workforce – Losing Experience
4 Product Quality
4.
5. Asset Utilization, Availability and Life
Extension
6. Unscheduled Down-time
7. Cost Containment or Reduction
8. Competitors - Doing it Better, Faster,
Cheaper…
Answer in context to “Operator of the Future”
2
© ARC Advisory Group

3. Business Objectives
Health, Safety
Environment
Value to Customer
Shareholder Satisfaction
Achieving these and other objectives are
challenging!
g g
What do you have to work with?
3
© ARC Advisory Group

4. Technology Advances Help
Simulation
Virtual R lit
Vi t l Reality - A t
Avatars
Touch Screen & Hi Def
Facial Recognition
Wireless Communication
Smart Phones
Web Meeting Technology Just look at the
Instant Messaging
g g consumer world
to see the future
The list goes on…
for your plants.
What else do you have to work with?
4
© ARC Advisory Group

5. Procedures and Processes
Work Flow
Startup Procedures
St t P d
Shutdown Procedures
Task Scheduling
Work Breakdown Structures
Alert Hierarchy
Alarm Rationalization & Doing work in a
Management consistent,
Emergency Response repeatable way.
Procedures
Have we forgotten anything?
5
© ARC Advisory Group

6. Oh Yes…People
You have a highly
skilled Workforce
They will be retiring
soon
You have begun the
transition
Replacing old
equipment
Upgraded your
procedures
And now you are
ready for…
6
© ARC Advisory Group

7. Alignment of Objectives and Levers
Health, Safety
Environment
Technology Process
Value
V l e to Customer
C tome
Shareholder Satisfaction
You have the People
p …and you have
Objectives… the Levers!
7
© ARC Advisory Group

8. Control Operators: Circa 2025
They will have the skills – you have to provide
them with the knowledge! 8
© ARC Advisory Group

9. What do you fear won’t be there…
…for the Operator of the Future
1. Experience
2. Systems & Apps 0%
3. Procedures
4. Information
Experience Sys & Apps Procedures Information
9
© ARC Advisory Group

10. Thank You.
For more information, contact the author at dhill@arcweb.com or visit our
web pages at
www.arcweb.com
www arcweb com
10
© ARC Advisory Group