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Beyond the Perfect Order Metric: DSRs and Shelf Level Collaboration @ ARC's 2011 Industry Forum by Steve Banker.
GMA and the FMI Perfect Order Index (2009)
Percentage of Cases Shipped vs. Cases Ordered;
Percentage of On-time Deliveries;
Percentage of Data Synchronized SKUs;
Order cycle time;
Percentage of Unsaleables (damaged product);
Days of supply;
Service at the Shelf!
A Manufacturer’s Job is not done when the Goods arrive at the Retailer’s DC!