ARC's Bob Mick's and Dick Hill's Dashboard & Role Based Portals Presentation at ARC's 2008 Industry Forum

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ARC's Bob Mick's and Dick Hill's Dashboard & Role Based Portals Presentation at ARC's 2008 Industry Forum in Orlando, FL.

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ARC's Bob Mick's and Dick Hill's Dashboard & Role Based Portals Presentation at ARC's 2008 Industry Forum

  1. 1. Performance Driven Dashboards & Role-Based Portals Dick Hill ARC Advisory Group Vice President dhill@arcweb.com Bob Mick ARC Advisory Group Vice President bmick@arcweb.com
  2. 2. 2 © ARC Advisory Group Agenda Issues and Drivers Manufacturing Performance Technology Considerations Supplier Strategies Innovation and Web 2.0 Panel Discussion
  3. 3. 3 © ARC Advisory Group What Business Issues are Behind Role- based Portals?  Business-based Performance  Improve Operations Effectiveness and Productivity  Seamless Integration of Islands of Information  Information Overloading  Fostering Innovation  Changing Demographics  Get the Right Information to the Right Person who can take the Right Actions
  4. 4. 4 © ARC Advisory Group What is Your Role? EH&S Operations Maintenance Management Requires Bringing the Information you need to You when you need it!
  5. 5. 5 © ARC Advisory Group What is Optimum for You? EH&S Operations Maintenance Management Different Views of the Same Information Data Sets
  6. 6. 6 © ARC Advisory Group Where Do You Need Role-Based Portals? √ √ √ √ √ √ √ √ √ √ √ √ √ √ …Wherever decisions are being made that impact your business!
  7. 7. People-Centric Technology … Dashboards to Portals …
  8. 8. 8 © ARC Advisory Group More Business Objectives Focus On People On the Road to Action  Common High Level Objectives • Better Decisions • Higher Productivity • Innovation  Execution Requires Drilling Down a Level • This is where it gets really interesting • Analyzing Performance Initiatives
  9. 9. 9 © ARC Advisory Group Manufacturing Performance Initiatives “People-Centric” Up Front – Others Are Important Too Visibility, Role-based, Collaboration, Flexibility Uptime, OEE, Cost AssetsPeople Analytics, Knowledge, Compliance, Actionable Information & Events Workflow & Business Process Automation Processes Production Management Manufacturing Operations Business Management Business Operations Product Definitions & Production Capabilities WIP & Inventory Status Production Orders Order Completion & Resource Consumption NA EMEA Asia … Suppliers PLM Logistics Customers
  10. 10. 10 © ARC Advisory Group Start with the Business Need – Not Technology There are a Range of People Needs and Solutions Differ Better Decisions InnovationHigher Productivity Collaboration Tools Web 2.0 Technology Often Defines the Language But is not the Biggest Challenge Diverse Needs Lacks Visibility Lacks Context Dashboards With Drill Down Role-Based Environments Lacks Flexibility
  11. 11. 11 © ARC Advisory Group Strategies and Requirements Some Ideas …  Decisions (Visibility) • Key information, current, when to take action  Productivity (Context, Role-based) • Quality user interface (focused, easy, fast, …) • Match skills of the role – environment • Information needed to do the Job  Innovation (Flexibility, Collaboration) • Ability to tune the work environment • Role-based tools (Do more with less IT skills) • Collaborative tools
  12. 12. 12 © ARC Advisory Group Technology Considerations for Solutions A Lot of Work Goes On Behind the Screens Build on a Solid Technology Strategy Partner With Technology Platform Supplier Technology Platform Administration Monitoring (Reliability) Diverse User Environments (Portal, email, …) Privacy & Safety (Security) Consistent Workflow & Integration (Processes) Role-specific Tools (Configurable) Alerts, Events (Actions) High Quality Information Management (RDB, MDM, …) Architecture & Interoperability (SOA)
  13. 13. 13 © ARC Advisory Group Software Suppliers Are Targeting Performance Dashboards, Role-based Portals & Tools, …  Application Suppliers • Adopting technology platforms • Building vertical industry performance solutions • Building performance dashboards with drill down • Building role-specific environments  Technology Suppliers • Improving Portal Environments • Adding Web 2.0 capabilities (Wiki, blogs, RSS, Tagging, … • Developing tools for non- programmers – flexibility • Working with Application suppliers A Better Starting Point for You to Improve People Performance Information Worker Environments Technology Platform •Portal Environments •Portal Components •Process Engine •Relational Database •Content Management •Security •Service Registry •Development tools •Operating System •Suites •Industry Solutions •Dashboards •Portal Components •Role Environments •Email Integration •Service Enablement
  14. 14. 14 © ARC Advisory Group “Web 2.0” More Than Technology (Isn’t everything?)  New Technologies? • A collection of wiki, blog, RSS, mashup, tagging, … (actually not all that new)  Enabling Innovation  Emphasize Collaboration and Flexibility  New behavior? • Yes, for many people  New business model? • Doubtful. New possibilities? Yes Finally, Making Progress On People Collaboration Tools Information Worker Environments Application Environments (thick client) Web Sites (Browser) Portal Frameworks Flexible Role-based Tools “Web 2.0” Pervasive Application Environments (email, spreadsheet) Familiar Environments Latest Developments
  15. 15. 15 © ARC Advisory Group Summary Define Business Objectives Clearly  Not lacking in areas to improve … but which ones … what is the real cost?  Not lacking in technology … need to partner with suppliers  Behind the screen work is non-trivial  Get ready for a new wave of people oriented solutions …how can they really help? Striving for New Levels of Performance and Innovation Better Decisions InnovationHigher Productivity Collaboration Tools Web 2.0 Diverse Needs Lacks Visibility Lacks Context Dashboards With Drill Down Role-Based Environments Lacks Flexibility
  16. 16. 16 © ARC Advisory Group Thank You For more information, contact Bob Mick or Dick Hill at bmick@arcweb.com or dhill@arcweb.com
  17. 17. 17 © ARC Advisory Group Discussion Questions  What are some of YOUR experiences?  What justification have you used to develop and deploy role-based portal?  Where have you seen the benefits?  Has the workforce accepted these tools?  What sort of training has been required?  Any “Roles” NOT covered by your current approach?  Deployment Experiences? Good or Bad

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