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Agile Performance Metrics

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Organizational Agile Metrics

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Agile Performance Metrics

  1. 1. ORGANIZATIONAL AGILE METRICS All rights reserved by ACM www.acm-software.com www.acm-software.com Agility Services Company
  2. 2. Not everything that counts can be counted, and not everything can be counted counts. Albert Einstein All rights reserved by ACM www.acm-software.com
  3. 3. Key Elements of Agile Metrics § Measure outcomes, not individual activity § Working software is the primary measure of progress § Our highest priority is to satisfy the customer through early and continuous delivery of valuable software § Establish data driven decision making culture and trigger a learning organization via high level of transparency All rights reserved by ACM www.acm-software.com
  4. 4. Examples of Good & Bad Metrics § User Satisfaction § Revenue / Feature § Feature CycleTime § Post Production Defect Rate § % of Features Completed § Release Frequency § Lines of Code § Hours Worked § Number of Defects Found In Development All rights reserved by ACM www.acm-software.com
  5. 5. 3 Levels For EnhancingVisibility Organizational Level Metrics Team Level Metrics Team Performance All rights reserved by ACM www.acm-software.com
  6. 6. Agile organizations need to use few, Lean metrics to watch their overall health.These metrics needs to focus on three main areas: time to market, value and innovation. Organizational Level Metrics Time to Market Ability to Innovate Value All rights reserved by ACM www.acm-software.com
  7. 7. Time to Market Metrics % of Completion; track completion in project level, epic level, according to release plan, etc. In order to do so, use Product Backlog Item level story point rolling estimations. § Closed § In Progress § Remaining 50 100 150 200 250 300 350 400 450 500 Call Center Upgrade Project Cloud Call Center Project Call Center Automation Story Points All rights reserved by ACM www.acm-software.com
  8. 8. Time to Market Metrics SmallTask & Project CycleTime (time between the start date and production); track in portfolio level, business domain level, etc 01 02 03 04 05 06 07 08 09 Months Portfolio A avg Portfolio B avg Portfolio C avg 10 20 30 40 50 60 70 80 90 100 110 120 Days All rights reserved by ACM www.acm-software.com
  9. 9. Time to Market Metrics Project Lead Time (time between the request occurrence date and production); track in portfolio level, business domain level, etc 01 02 03 04 05 06 07 08 09 Months Portfolio A avg Portfolio B avg Portfolio C avg 10 20 30 40 50 60 70 80 90 100 110 120 Days All rights reserved by ACM www.acm-software.com
  10. 10. Time to Market Metrics Project Flow (# of delivered projects, throughput); track in portfolio level, business domain level, etc 01 02 03 04 05 06 07 08 09 25 50 100 125 150 175 200 225 250 275 Number Months All rights reserved by ACM www.acm-software.com
  11. 11. Time to Market Metrics SmallTask Flow (# of delivered small tasks, throughput); track in portfolio level, business domain level, etc 01 02 03 04 05 06 07 08 09 5 20 40 60 80 Number Months All rights reserved by ACM www.acm-software.com
  12. 12. Value Metrics Human Capital Allocation; % of resource allocated (realised) to strategic projects, tactical projects, small tasks, etc 01 02 03 04 05 06 07 08 09 Strategic Projects Tactical Projects SmallTasks 10 20 30 40 50 60 70 80 90 100 % Months All rights reserved by ACM www.acm-software.com
  13. 13. Ability to Innovate Metrics # of Post Prod Defects; track in portfolio level, business domain level, etc 01 02 03 04 05 06 07 08 09 25 50 100 125 150 175 200 225 250 275 Number Months All rights reserved by ACM www.acm-software.com
  14. 14. Ability to Innovate Metrics Prod Defect Solution Avg.Time; track in portfolio level, business domain level, etc Months 01 02 03 04 05 06 07 08 09 10 20 30 40 50 60 70 80 90 100 110 120 Hours All rights reserved by ACM www.acm-software.com
  15. 15. Ability to Innovate Metrics Innovation Rate; track in portfolio level, business domain level, etc 01 02 03 04 05 06 07 08 09 10 20 30 40 50 60 70 80 90 % Months 100 All rights reserved by ACM www.acm-software.com
  16. 16. Transparency must be triggered from bottom up via teams. Therefore, teams should make their Sprint progress visible to every related parties. Team Level Metrics Reliability metrics; planning accuracy ratio, emergency ratio Ability to Innovate metrics; defect rate, innovation rate Value metrics; customer satisfaction, team happiness T2M metrics; project lead time, project cycle time, small task cycle time, # of small tasks delivered All rights reserved by ACM www.acm-software.com
  17. 17. Team Level Metrics All rights reserved by ACM www.acm-software.com
  18. 18. Team PerformanceVisibility Agile performance evaluation tends to enhance KAIZEN and learning.Therefore, a team oriented performance enhancement model should be developed that increases the transparency inside the team and leads to a learning organization. Method Weight Frequency Owner Supporter Delivery Success Component Quantitative Metrics 45% Bi Annually Team Group Product Leader Teamwork Component Kaizen Achievement 15% Quarterly Team Group Product Leader Self Development Component 360 Degree Feedback 20% Quarterly Team Agile Studio Direct Report Feedback 20% Bi Annually Team Group Product Leader All rights reserved by ACM www.acm-software.com
  19. 19. BE AGILE, STAY LEAN www.acm-software.com All rights reserved by ACM www.acm-software.com

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