© Concordia University, Records Management and Archives, 1973 Photo by Andrew Dobrowolskyj
20121966Vanier Library:Then & Now© Concordia University, Records Management and Archives
And the times arechanging… The University plans to invest in renovating andexpanding library study spaces Major changes ...
Project goals Collect data to inform space planning Involve library users Connect with the campus community Connect li...
Collecting data Phase I: Quantitative Data Survey (students) Phase II: Qualitative Data Focus groups Survey comments...
Phase 1: Survey Target population: students enrolled indepartments at Loyola Questions: about use of the library spaces...
Designing questions Identified ‘themes’ collections, information, services, study space,research and technology All lib...
Questions Total of 26 questions Demographics - 9 Library use - 3 Improvements - 1 Services - 2 Equipment -1 Study s...
Survey structure Question type Likert scale, open ended, “check all that apply” Survey Monkey Question skipping Easy ...
QuestionExamples
3,811 e-mails sent275 responses6,000 students registered in Loyola depts.15,000 student e-mails received from registrar
What did we learnabout our students?
Demographics are differentLibQual2013LoyolaSurveyUndergraduates 78% 91%Aged 18-23 40% 62%Female Students 56% 75%
Of interest . . . 80% are full-time students 77% don’t live near Loyola campus 60% use the library several times a week...
What do they do inthe library?
84% Use quiet study space57% Use a printer50% Use a computer42% Find books or articles40% Use a study room16% Ask a questi...
 Lighting Quiet environment Comfortable seatingThey are reasonably satisfied with:
 Not enough group study rooms Not enough study spaces Not enough computersBut…
Please indicate howimportant the followingstudy space/equipment isin your academic work Quiet study space Individual stu...
Now we know what they wantBut, how do they want it?
The Joe and Rika Mansueto Library,University of ChicagoDelft University of Technology , NetherlandsUniversity of Edinburgh...
What does it actuallymean? I prefer to study in an area with smallclusters of tables53% agree or strongly agree Space to...
Phase II: Qualitative data Focus groups, individual interviews, surveycomments, LibQual comments Partnered with Concordi...
Inviting students Email Handouts on tables Bulletin board at the entrance Library’s PA systems Approached students in...
Timing is important! 3 Focus Groups, overall 12 students End of the semester is not the best time They don’t have 90 mi...
Think back to when youphysically entered thelibrary. How does the librarymake you feel?
Ambiance“Loyola especially seems pretty drab”LibQual comment from 1st year student“Studying space looks like communist hor...
Light“There’s a light pipe. I don’t know if you haveheard. It’s a kind of big pipe, but it’s a light one. It’s akind of tr...
Furniture“We prefer to go horizontal,not vertical”
Furniture“If the chairs in the individualstudy desks on the 2nd and 3rdfloor of the Vanier library were abit higher, that ...
Power Outlets“The electric plug panelsare too tight, someonewith a Mac uses up twosections. If you put them ina row, you c...
What is the ideal study space? Inviting ambiance Well lit Quiet Comfortable temperature Big table for one student onl...
Group study room For 4-6 people Big table White board/Presentation screen Sound proof Easy booking system Can be use...
Lessons learned Timing Language and communication – ours and theirs What is a study carrel? What is “chill atmosphere”?...
Next Steps More focus groups Graduate and faculty
Questions?Katharine Hall, katharine.hall@concordia.caDubravka Kapa, dubravka.kapa@concordia.ca© Concordia University, Reco...
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  1. 1. © Concordia University, Records Management and Archives, 1973 Photo by Andrew Dobrowolskyj
  2. 2. 20121966Vanier Library:Then & Now© Concordia University, Records Management and Archives
  3. 3. And the times arechanging… The University plans to invest in renovating andexpanding library study spaces Major changes for Webster, the downtown library Opportunity for improving spaces at Vanier, theLoyola campus library
  4. 4. Project goals Collect data to inform space planning Involve library users Connect with the campus community Connect library staff with users
  5. 5. Collecting data Phase I: Quantitative Data Survey (students) Phase II: Qualitative Data Focus groups Survey comments LibQual comments
  6. 6. Phase 1: Survey Target population: students enrolled indepartments at Loyola Questions: about use of the library spaces Method: online questionnaire (SurveyMonkey) When: October 2012
  7. 7. Designing questions Identified ‘themes’ collections, information, services, study space,research and technology All librarians contributed questions Trimming down Revising, reviewing, revising, reviewing … Consulted with professor on campus in researchmethodologies Pre-test with select students
  8. 8. Questions Total of 26 questions Demographics - 9 Library use - 3 Improvements - 1 Services - 2 Equipment -1 Study spaces Preferences Satisfaction Importance of Special Collections - 1 Group work - 5 ‘Extras’ - 1
  9. 9. Survey structure Question type Likert scale, open ended, “check all that apply” Survey Monkey Question skipping Easy analysisAdvice:Take every survey thatcomes your way fortwo months
  10. 10. QuestionExamples
  11. 11. 3,811 e-mails sent275 responses6,000 students registered in Loyola depts.15,000 student e-mails received from registrar
  12. 12. What did we learnabout our students?
  13. 13. Demographics are differentLibQual2013LoyolaSurveyUndergraduates 78% 91%Aged 18-23 40% 62%Female Students 56% 75%
  14. 14. Of interest . . . 80% are full-time students 77% don’t live near Loyola campus 60% use the library several times a week 36% study in a group several times aweek
  15. 15. What do they do inthe library?
  16. 16. 84% Use quiet study space57% Use a printer50% Use a computer42% Find books or articles40% Use a study room16% Ask a question at theReference DeskOther: “Sleep on a table when Iam so tired”© Concordia University
  17. 17.  Lighting Quiet environment Comfortable seatingThey are reasonably satisfied with:
  18. 18.  Not enough group study rooms Not enough study spaces Not enough computersBut…
  19. 19. Please indicate howimportant the followingstudy space/equipment isin your academic work Quiet study space Individual study space Group study rooms Computers Power OutletsMissing: AmbianceIf there was one thing youcould improve about theVanier Library what wouldit be? “More silent study halls WITH OUTLETS” “More individual desks” “More study rooms!” “More computers. More study areas” “More plugs for charging electronicsnear study spaces” “More chill atmosphere” “The carpet”
  20. 20. Now we know what they wantBut, how do they want it?
  21. 21. The Joe and Rika Mansueto Library,University of ChicagoDelft University of Technology , NetherlandsUniversity of Edinburgh, ScotlandYork University Learning Commons, OntarioUniversity of Glasgow, ScotlandMaranello Library, Italy
  22. 22. What does it actuallymean? I prefer to study in an area with smallclusters of tables53% agree or strongly agree Space to use and consult print journalsand books55% rate as important or very important Individual study spaceDoes that mean a carrel? A table? A roomof their own?Sullivant Learning Commons, Ohio StateUniversity. Photo by dieverdog (flickr.com)
  23. 23. Phase II: Qualitative data Focus groups, individual interviews, surveycomments, LibQual comments Partnered with Concordia graduate students inHuman Systems Intervention Design questions from survey issues Focus on individual study space needs, furniture andambiance Staff involved in focus group Note takers, co-moderators, silent observers
  24. 24. Inviting students Email Handouts on tables Bulletin board at the entrance Library’s PA systems Approached students in the library
  25. 25. Timing is important! 3 Focus Groups, overall 12 students End of the semester is not the best time They don’t have 90 minutes to talk to us Constraints of our partners
  26. 26. Think back to when youphysically entered thelibrary. How does the librarymake you feel?
  27. 27. Ambiance“Loyola especially seems pretty drab”LibQual comment from 1st year student“Studying space looks like communist horror, neverstudying there, always going to McGill”LibQual comment from doctoral student“The library on SGW campus is way moreattractive. The one in Loyola depresses me anddoes not make me want to study. Like seriously,there is no roof.”Survey comment from 1st year student
  28. 28. Light“There’s a light pipe. I don’t know if you haveheard. It’s a kind of big pipe, but it’s a light one. It’s akind of transparent pipe. It’s not narrow, it’s very big,diameter is one meter, it’s located on the roof, ittransmits natural light of the sun during the day intothe building. It’s efficient, you’re not wasting heat orenergy of the building and it makes it possible to put itin the roof with considerable thickness. If you have aroof with thickness of 2 or 3 meters, it’s not possible tomake a window. But using this technique, you areinserting natural light, and it is very beautiful. It’s reallynice. It has too many advantages. At first it will costyou, but it works.”Image from http://www.stylepark.com
  29. 29. Furniture“We prefer to go horizontal,not vertical”
  30. 30. Furniture“If the chairs in the individualstudy desks on the 2nd and 3rdfloor of the Vanier library were abit higher, that would be great”
  31. 31. Power Outlets“The electric plug panelsare too tight, someonewith a Mac uses up twosections. If you put them ina row, you could haveconverters for laptops notmade in Canada and ittakes two spaces.”
  32. 32. What is the ideal study space? Inviting ambiance Well lit Quiet Comfortable temperature Big table for one student only (space to spreadmaterial) Comfortable chairs Well spaced power plugs; more than one perperson
  33. 33. Group study room For 4-6 people Big table White board/Presentation screen Sound proof Easy booking system Can be used by one person (to interact overSkype, watch a video, etc.)Taylor Family Digital Library, University of Calgary
  34. 34. Lessons learned Timing Language and communication – ours and theirs What is a study carrel? What is “chill atmosphere”? Worthwhile to involve staff Partners with experience
  35. 35. Next Steps More focus groups Graduate and faculty
  36. 36. Questions?Katharine Hall, katharine.hall@concordia.caDubravka Kapa, dubravka.kapa@concordia.ca© Concordia University, Records Management and Archives

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