Diaspora Edition, January 2013, Issue No. 12Group Managing DirectorThank you.Welcome to 2013!January is a time of reﬂection for the ABC family. And as we look back on 2012, its highs and lows, our successes and failures, I amencouraged by the strides we have made in what we considered to be a transition year for the Bank.Some of the key highlights of 2012 include:• The completion, launch and the start of implementation of our ﬁve year strategy, thereby laying a ﬁrm foundation for ourplanned growth. There were many discussions and heated debates during the strategy process, but I am happy to say that weforged a consensus with a shared vision for the future. The process demonstrated to me, how passionate Team ABC is to deliver‘the extraordinary’ to our customers and other stakeholders.• The roll out of our change management program, including the culture change training aspects of the program. The sheerenthusiasm with which this has been received in the organization has been very rewarding; even more rewarding is seeing thetraining translate into action among the staﬀ.• The launch of our internet banking and Mastercard debit projects. These will be rolled out in the ﬁrst half of this year, and wethank our customers for their patience and continued loyalty to the Bank. We have many other projects in the pipeline, which webelieve will be game changers for our customers, so watch this space!• Signiﬁcant growth in staﬀ numbers, in branch network, and in total assets and proﬁtability.Our journey, to become the ﬁnancial services provider of choice in the East African region is well underway, and we are indebted to our customers for theircontinued support to us.But while we know we have made progress in some areas, we also recognize that we still have some distance to cover in others. As we start the year, we arealive to the fact that we need to reach even higher, and strive to do greater things for the larger ABC family - our customers, shareholders and the larger public.These are our priorities in the new year!Your feedback is much appreciated, so please keep it email@example.comI wish you all a blessed year, and pray for peace and prosperity for our beloved country, Kenya.HAPPY NEW YEAR!HAPPY NEW YEAR!What are your 2013 resolutions?
Start saving for your future with theABC Pure Savers Accountand enjoy interest rates of up to 9.25 % p.aFor more information contact us via:- Tel: +254 (20) 4263300 Ext. 1258 or 2251540 Ext. 3330Email: firstname.lastname@example.orgProducts and Services Diaspora Banking2013 is here – Here’s how to start saving!ABC Vision’s Q & A with Amanda Corline, Head of Retail BankingQ: is it possible to have more than one account linked to my internet banking account?A: Hello. thank you for writing to us,Yes you can have more than one account linked to your internet banking account. I have attached theinternet banking form kindly ﬁll in the form indicating the accounts ( in the account details section)that you would want to be linked to internet banking. If you have any other query or inquiry do nothesitate to contact us. Thank You so much for being our customer. Happy Christmas!Rosemary Kiboro Oﬃcer Quality ServiceQ: Hi. I operate a Kisima account for which a standard monthly charge of KShs 495 is levied on myaccount. This has always been this way since I opened the account several years ago and Iam okeywith this arrangement.In the month of December 2012, the standard charge was levied on 31 Dec2012, as per below. However, I note that on 28 December 2012, another charge of KShs 1,200 was alsodebited to my account. This is a wrongful charge and I object to the same. This transaction should berevised to reinstate my account to the correct cash position.A: : Thank you for writing to us.The debit of Kes 1200 reﬂecting in your account is a recovery for onlinebanking charges which is done annually. Online banking is charged separately from any charges of anaccount because it is a service on its own. Should you feel that you require further information pleasedo not hesitate to contact us. Thank you so much for being our customer and for the support. Have anice day and a blessed new year. Kind regards, Rosemary Kiboro Oﬃcer Quality ServiceQ: : Im an abc bank account holder in libra house branch. please can you open for me internetbanking account?A: Thank you for writing to us. For us to set you up for online banking you are required to send usinstructions. by completing an internet banking application form and an email indemnity. form bothduly signed by yourself. Please complete the attached forms and send them back to us. We lookforward to hearing from you. Thank you so much for banking with us. Have a nice day. Kind regards,Rosemary Kiboro Oﬃcer Quality ServiceInterested? email@example.comExpect great things in 2013!The ABC Bank Diaspora department is oﬀ to a great start this year! I thank all our customers for theirsupport in 2013. Indeed, through very diﬃcult times, you have supported us and remained loyal to theBank. As we look back over 2012, several achievements come to mind:1. The roll out of our revamped accounts including the target and pure savers accounts. Theseaccounts, by paying higher rates of interest, are geared towards making it easier for our customersto save in local currency back home.2. The launch of our investments bulletin early last year. That several of our customers have acquiredproperty and made investments on the Nairobi Securities Exchange (NSE) through this channelbrings us great joy. We intend to further expand this bulletin to include other avenues ofinvestment in other regions of the country. In addition, our partners, Developing Afrika Limited,will be putting together a comprehensive channel to guide customers who would wish toundertake major construction projects in 2013.3. Access to air ticket purchase services, at discounted rates. This service has proven overwhelminglypopular, and in 2013 we will be seeking additional partnerships and greater discounts for customers.Our focus for 2013 is to take diaspora banking to a whole new level through unparalleled service andconvenience. To give you a sneak preview of what we have in store:1. We will be launching an exclusive website for our diaspora customers in the ﬁrst half of the year.Through this channel, customers will access a wealth of information and tools to help them makebetter investment choices and manage money better. Services on this platform will largely beautomated, meaning that ﬁlling in numerous forms will be a thing of the past.2. The expansion of our branch network, as well as our electronic channels remains a priority. Keyamong the channels to be rolled out in the ﬁrst half of the year are upgraded internet banking andMastercard debit cards.3. We will continue to seek out new opportunities in diﬀerent markets. This year, we will be lookingto new markets in Europe and the US as we seek to increase access to our products and services.4. For our existing customers, our focus is on providing unparalleled service in 2013. We recognizethat there is room for improvement in our responsiveness and make a commitment to ourcustomers to do even better this year.We look forward to growing together. Happy 2013!Ann WanjaDiaspora Banking
ABC HighlightsIntroducing our General Manager, Group Business DevelopmentWe are pleased to introduce Mr. Peter Kinyanjui, who joined ABC Bank Group in October 2012 as General Manager, Group Business Development.Mr. Kinyanjui holds a Bachelors of Science (HONS) in Business Administration, an MBA in Strategic Management and is also an Associate of theChartered Institute of Bankers London and a Fellow of the Kenya Institute of Bankers. He is an experienced professional banker, with excellentteam leadership, high level planning, organizational design and transformational skills.He possesses a wealth of practical experience and skills in all aspects of banking and management, acquired during his rich banking careerspreading over twenty ﬁve (25) years in various senior and Executive Management positions held at Family Bank, Industrial Development Bank(IDB), and Barclays Bank. He is well known for ground breaking initiatives in the Kenyan banking industry, and his joining presents ABC BankGroup the opportunity to optimally leverage our synergies across our various businesses-banking in Kenya and Uganda, insurance and capitalmarkets.Peter can be reached on (020) 4263 015 or firstname.lastname@example.orgWe are oﬀering customers a choice of the following frequenciesfor email statements:• Daily• Weekly• Fortnightly• Monthly• Quarterly• Half yearly• YearlyFrequencies of hard copy statements will remain as they are currently.Instant email alerts are available for the following transactions• Cash deposit• Cheque deposit• ATM withdrawal• Over the counter withdrawalWrite to us today if you would like to enjoy theseservices and we will send you the application forms!WE ARE INTRODUCING E-STATEMENTS AND EMAIL TRANSACTION ALERTS!+254 (20) 4263000 email@example.com
The Kenya shilling weakened graduallyin the month of December touching alow of 86.20 during the period.The following factors contributed to theshilling’s slide;• Kenya’s Year-on-year inﬂation fell for a 12th straight month in Novemberto 3.25% with investors betting that it would give room for central bankto lower the benchmark rate in January• Low yields in government securities which led to reduced participationof foreign investors in T-bill & T-Bond auctions, hence reduced dollarinﬂows.• Increased importer demand for dollars as the retail traders prepared forthe festive season.ABC HighlightsKenya Shilling Report For ThePeriod 20th November-20thDecember 2012ABC Bank TreasuryResearch is at the core of our business.We now conveniently oﬀer you custodial and ﬁnancial servicesat your nearest ABC Bank branch countrywide.• Shares trading • Custodial Services•Treasury bills and bonds trading • Portfolio ManagementFor more information contact us on firstname.lastname@example.org orTel: (020) 2251540 Ext 3330) or (020)4263000 Ext 1258)HighlightsOpening Rate: 85.50High for the Period: 86.20Low for the Period: 85.40Closing Rate: 85.90Range for the Period: 85.40 – 86.20Range for the Period: 84.10 – 85.35KES OUTLOOK GOING FORWARDWe expect the shilling to trade in the 85.50 to 86.50 range in the coming days.There is an MPC rate decision meeting in early January and market expectsfurther rate cut. Also the political environment is a factor to watch goingforward.Value/USD20 21 22 23 26 27 28 29 30 03 04 05 06 07 10 11 12 13 14 17 18 19 20November 2012 December 2012Daily QKES=Line, QKES=, Bid(Last)20/12/2012, 85.7520/11/2012 - 20/12/2012 (UTC)Price/USD85.9585.985.8585.885.7585.785.6585.685.5585.585.4560402012312
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PROPERTYtalk2us@abcthebank.com for more information.Mtepeni farm 6acresTreat yourself to an unforgttable getaway from the busytown life to this ﬁnely located farm in mtepeni. The farmhas 6 acre with mature mango and coconut trees. Theview of the country is breath taking and you will be left tonot want to leave as you listen to the birds chirping in theneighbourhood the farm is 6 acres in tatal.Sale price : Kshs 1.6 million per acreKitengela, BungalowThe house is in Kitengela - New Valley Estate. Its on standalone 1/8 plot of land. Fully done 3 bedroomed bungalowceramic tiled ﬂoor. Master ensuite with a separatecommon toilet and bathroom. Spacious kitchen and store.Water and electricity available.Its 2 kms oﬀ Namanga road . Clean Title Deed and autho-rized drawings.Sale price : Kshs 4.6 million
Customer FeedbackYou are the reasonwe came to work today.Email firstname.lastname@example.orgFacebook www.facebook.com/abcthebankChat www.abcthebank.comPhone +254 (20) 4263000Q: is it possible to have more than one accountlinked to my internet banking account?A; Hello. thank you for writing to us,Yes you can have more than one account linked toyour internet banking account. I have attached theinternet banking form kindly ﬁll in the form indicatingthe accounts ( in the account details section) thatyou would want to be linked to internet banking. Ifyou have any other query or inquiry do not hesitateto contact us. Thank You so much for being ourcustomer. Happy Christmas!Rosemary Kiboro Oﬃcer Quality ServiceQ: Hi. I operate a Kisima account for which a standard monthly charge ofKShs 495 is levied on my account. This has always been this way since Iopened the account several years ago and Iam okey with thisarrangement.In the month of December 2012, the standard charge waslevied on 31 Dec 2012, as per below. However, I note that on 28 December2012, another charge of KShs 1,200 was also debited to my account. This isa wrongful charge and I object to the same. This transaction should berevised to reinstate my account to the correct cash position.A: Thank you for writing to us.The debit of Kes 1200 reﬂecting in youraccount is a recovery for online banking charges which is done annually.Online banking is charged separately from any charges of an accountbecause it is a service on its own. Should you feel that you require furtherinformation please do not hesitate to contact us. Thank you so much forbeing our customer and for the support. Have a nice day and a blessed newyear. Kind regards, Rosemary Kiboro Oﬃcer Quality ServiceQ: Im an abc bank account holder in libra housebranch. please can you open for me internetbanking account?A: Thank you for writing to us. For us to set youup for online banking you are required to send usinstructions. by completing an internet bankingapplication form and an email indemnity. formboth duly signed by yourself. Please completethe attached forms and send them back to us.We look forward to hearing from you. Thank youso much for banking with us. Have a nice day.Kind regards, Rosemary Kiboro Oﬃcer QualityServiceDear Customer,Are you in Kenya or in any other country in theworld?No matter where you are, you can noweasily send us your complaints, complimentsand queries. We are all ears on: