April - June 2013, Issue No. 7Empowering people living with spinalcord injury“For those with disabilities such as quadripl...
I wish to start by appreciatingyour overwhelming supportwhich has seen ABC BankGroup total assets grow by56.8 percent to K...
Q: What are the charges?A: Normal M-pesa charges to send money apply, in addi-tion to minimal charges charged by the bank ...
ABC Bank focuses on top-line growthABC Bank Group has continued to record growth acrossits business, with its balance shee...
The Bank has a dedicated staff waiting to respond to allcustomer queries.TALK TO US TODAY VIA:Email: talk2us@abcthebank.co...
Going forward, all things being equal, we see the mar-ket upward trajectory continuing but at a slower pace inthe short-ru...
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ABC Bank Group Focuses on top-line growth

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Empowering people living with spinal
cord injury
“For those with disabilities such as quadriplegia, the ability
to decide who gives you a shower, gets you dressed
and takes you to class or work is the ultimate freedom…,”
reads a tribute by Jonathan Muthubi, a former
CEO of The Cluster Foundation (TCF).
This statement mirrors TCF’s purpose. Established in
2006, TCF purposes to improve the quality of life for
young people affected by spinal cord injuries through its
‘I CAN Experience’ program. This is by empowering them
to be active, independent and self-sufficient participants
in the society.
“The program works towards ensuring that every person
with paralysis has a strong purpose in life,” explains Njoki
Mwangi a TCF trustee. “They start by doing small things, which snowball over time until that time one is independent
and ready to do what they considered impossible and that, to many, is getting back into action.”
The program includes social reconstruction and special
needs of people living with paralysis as well as the attitudes
of the society towards them. Adventurous and fun activities
that provide key opportunities for having a strong purpose
in life are conducted. Sports like horse riding, swimming
and expeditions are some of the activities organized
every month, to empower paraplegics and quadriplegics to demonstrate that anything is possible despite paralysis.
These are funded by revenue from sale of old newspapers and supplemented by sponsors and supporters.
ABC Bank is one of TCF supporters, and donates old newspapers every month to the organization, for this purpose.
“It is our intention as a Bank to support members of the society challenged in various ways, and therefore
causes like what TCF has taken up are close to our hearts,” says Deviinder Gupta, ABC Bank Group CEO.
“ABC Bank has been a valuable supporter of TCF, keen to understand and support our operations. We look forward
to working together to make an impact,” said Njoki. Get involved today. Talk2us@abcthebank.com

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ABC Bank Group Focuses on top-line growth

  1. 1. April - June 2013, Issue No. 7Empowering people living with spinalcord injury“For those with disabilities such as quadriplegia, the abil-ity to decide who gives you a shower, gets you dressedand takes you to class or work is the ultimate free-dom…,” reads a tribute by Jonathan Muthubi, a formerCEO of The Cluster Foundation (TCF).This statement mirrors TCF’s purpose. Established in2006, TCF purposes to improve the quality of life foryoung people affected by spinal cord injuries through its‘I CAN Experience’ program. This is by empowering themto be active, independent and self-sufficient participantsin the society.“The program works towards ensuring that every personwith paralysis has a strong purpose in life,” explains NjokiMwangi a TCF trustee. “They start by doing small things, which snowball over time until that time one is indepen-dent and ready to do what they considered impossible and that, to many, is getting back into action.”The program includes social reconstruction and specialneeds of people living with paralysis as well as the attitudesof the society towards them. Adventurous and fun activi-ties that provide key opportunities for having a strong pur-pose in life are conducted. Sports like horse riding, swim-ming and expeditions are some of the activities organizedevery month, to empower paraplegics and quadriplegics to demonstrate that anything is possible despite paral-ysis. These are funded by revenue from sale of old newspapers and supplemented by sponsors and supporters.ABC Bank is one of TCF supporters, and donates old newspapers every month to the organization, for this pur-pose. “It is our intention as a Bank to support members of the society challenged in various ways, and thereforecauses like what TCF has taken up are close to our hearts,” says Deviinder Gupta, ABC Bank Group CEO.“ABC Bank has been a valuable supporter of TCF, keen to understand and support our operations. We look for-ward to working together to make an impact,” said Njoki. Get involved today. Talk2us@abcthebank.comIn this IssueAPARTMENTS&TOWNHOUSESFOR SALE!!!JUJA SOUTH ESTATEJUJA SOUTH ESTATEThe Pride Of JujaLocated in the refreshing and naturallandscapes of Juja. Designed for the family inmind, with the need to live in a quiet, sereneand spacious environment far from the hustleand bustle of the city.Available Options3 Bedroom Townhouse - 10M4 Bedroom Townhouse - 12M2 Bedroom Apartment - 6M3 Bedroom Penthouse - 6.95MReliance Center, 3rd Floor, Woodvale Grove Westlandsinfo@dalafrika.com | www.dalafrika.comTel: +254 202 325 041, +254 731 040 191, +245 725 040 191Our ContactsMortgage Partner:ABC Bank launches Mpesa Pay Billfor easy transfersMpesa transfers beginWhich way forward?The Stock MarketOur email alerts make banking abreezeE- statements & E-mail alertsHighlights of our 2012 financialresultsFinancialsOur PartnersA TCF beneficiary participates in a basket ball game. Such sports days arenot about creating elite sportsmen and women, but trying somethingnew and different, to inspire the thought ‘If I can do this, what else can Iachieve?’“ABC Bank has been a valuable supporterof TCF, keen to understand and supportour operations. We look forward to work-ing together to make an impact.”
  2. 2. I wish to start by appreciatingyour overwhelming supportwhich has seen ABC BankGroup total assets grow by56.8 percent to Kshs 19.7 bil-lion for the year ending 31stDecember 2012, from Kshs12.6 billion recorded in 2011.We would not have done itwithout you, and we appre-ciate your partnership. (Seepage 5 for more details.)It is our commitment to con-tinuously deliver value to you, even as you perform yourday to day banking activities. Your constant feedbackkeeps us on our toes to efficiently meet your financialneeds, and become the bank of choice for Kenyansacross various demographics and locations.This year we have renewed our focus to innovate anddiversify our product offering.First I am happy to let you know that our internet bank-ing platform, which has become an important tool forboth your personal and business engagements, has got-ten a revamp. We will be re-launching this platform inthe next one month, on a state of the art system that ismore versatile and user friendly and allows customersto carry out an extensive range of transactions from thecomfort of their homes, offices or even on the go.We will also soon be launching a revolutionary new in-ternational money transfer service. A first in this mar-ket, this product will give immense value to over 40 mil-lion Kenyans. As we know, money transfer charges area big burden to many people who have to send moneyto their loved ones back home or abroad on regularbasis. This innovative service will enable people sendmoney easily and affordably anywhere in the world. Asa Bank we are working more towards speed, opennessand efficiency in our operations and you will continue tosee this in our products and service delivery this year.I encourage you to take full advantage of our variousplatforms and services to make your banking with usenjoyable. And you can bet many more quality productsservices and partnerships are coming your way.Enjoy the issue.Thank You.Group Managing DirectorGMD’s Statement PictorialABC Bank Group Chief Executive Officer Deviinder Gupta (right), and the Relationship Manager,Public Sector, Kennedy Chemitei (left) watch as the Ministry of Education Permanent SecretaryProf. George Godia appends his signature on a joint MOU that will guide disbursement of funds toeducation institutions across the country under the free primary education programme.ABC Bank Senior Communications Officer Catherine Ndioo (centre) presents newspapers to NickNguyo (right) and Njoki Mwangi, both Trustees of The Cluster Foundation (TCF), to be recycledfor production of eco-pencils, which are then sold to the public and corporates to raise money tosupport people with spinal cord injuries (paraplegics). The bank donates old newspapers quar-terly to TCF as part of its support.Joy Mulei of ABC Marketing (right) presents Mary Muriuki with her Valentines gifts.ABC Bank for the second year running gave its Diaspora clients an opportunity to celebrateValentines Day with their loved ones back at home, by helping them buy and deliver gifts of theirchoice to their door steps. Many were caught by surprise, making the experience unforgettable.ABC Bank Group staff sing the National Anthem outside their offices, as one of the bank’sinitiatives to call for peace during and after the general elections, and in solidarity with theKenya Private Sector Alliance (KEPSA) “Mkenya Daima” peace campaign which invited Kenyansto sing the National Anthem on 28th February at 1pm. The staff also shared peace messagesamong themselves and with their stakeholders.
  3. 3. Q: What are the charges?A: Normal M-pesa charges to send money apply, in addi-tion to minimal charges charged by the bank dependingon the amount being transferred. Please contact ourcustomer service officers through Live Chat, email orcall, or visit any of our branches for details.Q: What other M-pesa money transfer services doesABC Bank offer?A: In addition, the Bank offers the following:• Retail M-pesa – This is a person to person Mon-ey Transfer service that allows individuals withinthe Safaricom network to send and receive fundsthrough their phones.• Super agency – Through this facility, M-pesa agentscan purchase bulk float which they can then resellto individuals• Pay bill – This service enables our customers to re-ceive payments from their distributors and custom-ers via M-pesa, credited to their accounts• Bulk M-pesa – This service allows clients to sendmoney to several individuals via one transaction,taking away the hassle of carrying our numeroustransactionsQ: What other money transfer services does ABC Bankhave?A: The bank has various options of local and internation-al money transfer services. This is through partnershipswith international MTS companies like Western Union,Ria Money/Euronet, Instant Cash and Exchange 4 Free(E4F) .For any enquiries, contact us ontalk2us@abcthebank.comABC Group NewsYour M-pesa account, straight into yourABC Bank accountABC Bank has launched a service that allows its custom-ers to transfer funds from their M-pesa accounts intotheir ABC Bank accounts, allowing them more conve-nience in managing their money.ABC Vision’s Q&A with Amanda Corline, Head of RetailBankingQ: Describe what this new service offers ABC Bank cus-tomersA: The M-pesa Pay Bill service gives ABC Bank custom-ers the convenience of transferring funds from theirM-pesa account straight into their ABC Bank accounts,through the M-Pesa pay bill number 111777.Q: What are the limits in transfers?A: Customers are allowed deposits of between Kshs.10and Kshs. 70,000 into their Current or Savings accountswhere the amount will be credited within 24 hours. Thisservice is however not available for credit into fixed ac-counts or loan accounts.Q: How do customers access this service?A: These are the five easy steps to deposit money:1. Select pay bill function from their M-pesa menuon their mobile handsets and key in BusinessNumber 1117772. Key in their full ABC Bank Account number3. Key in the amount to be deposits4. Key in their M-pesa PIN and before acceptingthe transaction, reconfirm their account numberand amount5. Accept the transactionSend your love back home quickly and safely.
  4. 4. ABC Bank focuses on top-line growthABC Bank Group has continued to record growth acrossits business, with its balance sheet growing by 56.8 per-cent to Kshs 19.7 billion for the year ending 31st Decem-ber 2012, from Kshs 12.6 billion recorded in 2011.In 2012 it re-engineered its processes across the busi-ness to make them more efficient, and re-designed itsproducts and services to increase their market appeal,especially to Small and Medium Enterprises (SMEs).The Group has now rolled out a 5-year Strategic Plan to2017, which lays down a firm foundation of its growth inthe next five years. This entails aggressively working to-wards growing its market share as it shifts its strategicfocus to top-line growth, by leveraging on the initiativesand investments it made in 2012 across the business.“This long term strategy will give us ample time to de-sign, execute and evaluate the outcome of all our ini-tiatives, as we work towards achieving our Vision ofbecoming the financial service provider of choice in theEast African region,” said Mr Shamaz Savani, the ABCBank Group Managing Director.In an effort to tap into the synergies of the Group ofcompanies, the Group increased its shareholding in ABCCapital Bank Ltd, Uganda, in 2012, making it a subsidiaryfrom an associate.In 2012, the Group also entered into partnerships witha number of organizations, aimed at driving acquisitionof new business. This included signing Memorandum ofUnderstanding (MOUs) with Export Processing ZonesAuthority (EPZA) to support businesses in the exportand import sector; Investeq Capital Ltd and the Ministryof Education to facilitate free learning.The Group’s customer deposits grew by 48.7 percent toKshs 15.5 billion in 2012 from Kshs 10.4 billion reported in2011. Its net loans grew by 43.3 percent to Kshs 10.1 bil-lion in 2012, up from Kshs 7.1 billion in the previous year.The Group’s profit before tax increased to Kshs 526 mil-lion in 2012 from Kshs 508 million recorded in 2011.ABC Bank introduces e-statements andemail transaction alertsDid you know that ABC Bank customers receive emailalerts for various services from the Bank?In a bid to enhance customer service, ABC Bank has re-vamped its online system to enable customers receivetheir statements and transaction alerts via email, at nocost.The service launched in January, comes as ABC Bankdiversifies its technology channels to allow customersmore flexibility in accessing banking services, includingcustomer service.Now customers have an option of subscribing to re-ceive their statements through their email addresses.Alerts will also be sent to customers to remind them tocollect their new cheque books every time they applyfor them and are ready for collection.It is also an effort by the bank to cut down on environ-mental pollutions as it encourages customers to ‘gogreen.’ Customers will still have a choice to receiveprinted statements via their post office box.For more information, contact us ontalk2us@abcthebank.comABC Group: Financials ABC Group: What’s New
  5. 5. The Bank has a dedicated staff waiting to respond to allcustomer queries.TALK TO US TODAY VIA:Email: talk2us@abcthebank.comFacebook: www.facebook.com/abcthebankTwitter: www.twitter.com/ABCBankKenyaWebsite: www.abcthebank.comTelephone: +254 (20) 4263000ABC Bank upgraded internet banking ishereAs part of continuous improvement of its service offer-ing to meet changing customer demands, ABC Bank isupgrading its Internet Banking platform to incorporatemore customer focused features.This new technology, to be launched in the secondquarter of the year, presents enormous benefits forall the bank’s customers, whether corporate, retail orSmall and Medium Enterprises (SMEs), including offer-ing enhanced security of access and transactions, andimproved functionality.“We have invested extensively in ensuring that the sys-tem is one of the most secure available in the market,”said Mr Deviinder Gupta, ABC Bank Group CEO. “Thesystem also comes with many revolutionary featureswhich our customers will find attractive.”The new internet banking platform is also far more userfriendly with easier navigation, and comes with an on-line help/user manual at the click of a button! Custom-ers can also carry out transactions in real time, avoidingany delays or inconveniences.You are the reason we came to work todayABC Bank is committed to delivering services in a waythat puts our customers first. That is why the Bank hasdeveloped new communication platforms, as well asstreamlining the existing ones to offer customers an ex-tra-ordinary customer experience.ABC Group: What’s NewABC Bank’s Retail Banking Relationship Manager Milkah Muriithi (right)and Ruth Muturi a Relationship Officer, compare notes when the Banksponsored the launch of Triple P, a company that will promote the localmusic industry by use of the digital media. During the event, the Bankwas also able to interact with various individuals and institutions tounderstand their banking needs.
  6. 6. Going forward, all things being equal, we see the mar-ket upward trajectory continuing but at a slower pace inthe short-run before resuming a fast growth.For any questions or comments Email:Patrick.ngugi@abccapital.co.keRising import bill, Euro crisis cast darkshadow over shillingKenyan consumers should expect a fresh surge in infla-tion as the economy reckons with uncertainty in Europeand a widening trade deficit that is weakening the shil-ling.A survey conducted by Central Bank of Kenya (CBK) re-cently indicates that business leaders, including bankexecutives expect the Eurozone crisis and the growingimport bill to erode the shilling’s value in the comingmonths pushing up the cost of imported goods such asoil.“Overall the exchange rate is expected to remain stablebut with a tendency to weaken due to current accountpressure from a high import bill and uncertainty in reso-lution of the Eurozone crisis which has affected the lev-el of tourist arrivals,” the CBK’s Monetary Policy Com-mittee’s (MPC) Market Perceptions Survey conductedin February says.“We expect the shilling to remain under pressure be-cause of the underlying economic and political condi-tions. This could see the shilling depreciate to aboveKshs 90 to the dollar this year,” the report says.Kenya’s current account deficit rose by 36 percent or$4.5 billion in 2012 saddled by a steep surge in the valueof imports. The country exported $6.13 billion worth ofgoods against $16.3 billion worth of imports leaving $10billion gap.The stock market: Political risk will beminimalBy Patrick Wairagu, ABC Capital LimitedThe Nairobi Securities Exchange (NSE) grew steadilyover the first two months of 2013, with the NSE 20 shareindex recording a 9.4% growth, and many of the count-ers gaining positive territory over this period.The impressive growth in an electioneering period canbe attributed to favourable economic fundamentals i.e.low inflation and interest rate regime, continued confi-dence by foreign investors demonstrated by their highlevel of participation in the market.In addition the market anticipates the announcing sea-son of the 2012 company results will bring with it goodtidings for investors particularly in the banking, insur-ance, investment, commercial, construction and manu-facturing sectors.ABC Group: FinancialsThe NSE 20 share index recorded a 9.4% growth inthe first two months of 2013 with many of the count-ers gaining positive territory over this period+254 (20) 4263000talk2us@abcthebank.comwww.facebook.com/abcthebank@abcbankkenyawww.abcthebank.com

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