Redesign Medical Information System

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The Next Generation of Electronic Medical Record(EMR) System
in Seoul National University Bundang Hospital (SNUBH)

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Redesign Medical Information System

  1. 1. Redesign Medical Information System The Next Generation of Electronic Medical Record(EMR) System in Seoul National University Bundang Hospital (SNUBH) SNU GSCST UX Lab
  2. 2. Intro
  3. 3. Old-fashioned Medical Record Paper Charts
  4. 4. Turned to Electronic Medical Record (EMR) System in PC
  5. 5. Screen Examples (As-is) too complicated too much information
  6. 6. How will the next generation of EMR system look like? Something new! Something usable! Something enjoyable!
  7. 7. Project Outline
  8. 8. Project Outline 2 ‣ Project Goal “Prototyping the next generation of EMR system” ‣ Project Period January 2011- August 2011 (total 8 months) (Two phases as the following diagrams) 4weeks 4weeks 8weeks1st Phase Understanding Research Ideation 4weeks 4weeks 8weeks 2nd Phase Understanding Research Prototyping
  9. 9. 1st Phase
  10. 10. 1st Phase 3 ‣ Project Goal in the 1st Phase Understand the context of the information behavior of the Medical team 4weeks 4weeks 8weeks1st Phase Understanding Research Ideation “UX concept” 4weeks 4weeks 8weeks 2nd Phase Understanding Research Prototyping
  11. 11. 1st Phase 3 Understanding1. Understanding- Study the basic medical information system- Prepare interview- Analysis of as-is EMR screens, including the flow of screens <Software such as EMR, PACS, etc.> <UML, Flow chart> <Biz Process>
  12. 12. 1st Phase 3 Research2. Research (1)- How do they use EMR system in the hospital in real world?- Understand the entire work process of each occupational group- Use the contextual inquiry & interview methods“Observations in the context” “Interviewing based on the observations” “Summarize the results of the interviews& observations”
  13. 13. 1st Phase 3 Research2. Research (2)- 1 Day Workshop with medical team, SI company, UX lab members- Share the research results- Confirm the work process of each occupational group- Have a brainstorming for the potential concept
  14. 14. 1st Phase 3 Research2. Research (3)- Participate the healthcare experience design conference 2011- Learn the global trends of healthcare information system Healthcare Experience Design Conference 2011 @Boston
  15. 15. 1st Phase 3 Ideation3. Ideation (1)- Make experience map of mega process- Draw Emotional Journey Maps(EJM) of each occupational group Experience map of mega process Emotional Journey Map
  16. 16. 1st Phase 3 Ideation3. Ideation (2)- Create each persona based on observations and interviews- Write possible scenarios- Draw the final UX Concepts based on Research UX Concepts Persona
  17. 17. 2nd Phase
  18. 18. 2nd Phase 4 ‣ Project Goal in the 2nd Phase Thoroughly understand the usage of EMR system and make next EMR prototypes based on the research results of the 1st and 2nd phases 4weeks 4weeks 8weeks1st Phase Understanding Research Ideation 4weeks 4weeks 8weeks 2nd Phase Understanding Research Prototyping “View”
  19. 19. 2nd Phase 4 Understanding1. Understanding- UI Pattern Study along with EMR system- Make an EMR Pattern library <Web source> <Book reference>
  20. 20. 2nd Phase 4 Research2. Research- Conduct the user test of as-is EMR system under the laboratory environment- Observe how to access required information, given several tasks- Use think aloud method
  21. 21. 2nd Phase 4 Prototype3. Prototyping (1)- Paper prototyping
  22. 22. 2nd Phase 4 Prototype3. Prototyping (2)- Balsamiq prototyping, showing the interactions between screens and within a screen
  23. 23. 2nd Phase 4 Prototype3. Prototyping (3)- Develop 3 types of To-be EMR prototyping with UX lab members only Innovative Team Improvement Team Fixed Team
  24. 24. 2nd Phase 4 Prototype3. Prototyping (4)- Elaborate each prototypes with medical teams, developers, and graphic designers- Discuss the default screen size of future EMR system- Co-working with medical teams, developers, and graphic designers for 4 weeks
  25. 25. The final product will be launched in the 2nd quarter of 2013. Some delicate works can’t be published before launching. I will update the final prototype screens after then.

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