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1SUMMER INTERNSHIP RESEARCH PROJECT
on the topic
“To compare the market potential of internet services in the ISP industry”
(with special reference Sify Technologies Ltd.)
GLA UNIVERSITY, MATHURA
Towards Partial Fulfillment of Requirement for
Masters in Business Administration Degree
PROJECT GUIDE: SUBMITTED BY:
Mr. Deepak Agarwal Ravi bhushan (Territory
Sify Technologies Pvt. Ltd.
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As a part of the course, the students of MBA must undergo practical training session.
The object of the training session is to provide practical knowledge of business world and to
make the trainee worthy to understand and analyze situations in the organization. It also
increases the knowledge and confidence.
I, Rahul Rathore, working upon the topic “To compare the market potential of internet
services in the ISP industry” in Sify Technologies Ltd. in Marketing. The experience of
working in the training session was wonderful. I know that this experience will help me in my
profession. Whatever I’ve learned in this training would help me through my life.
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My sincere thank to those who did support me………….
I thank to all those who helped me during this project work and gave me their valued guidance,
direction and advice.
I express my deep gratitude to my mentor Mr. Deepak Agarwal (Territory Manager, Sify
Technologies Pvt. Ltd.). During this entire project; he guided me, gave his valuable suggestions
to improve my performance at every level of activity. He has been a great source of inspiration,
motivation, and direction towards the fulfillment of this project.
I further would like to express my thanks Sify Technologies Limited, 258, Okhala Industrial
Estate, Okhala Phase-3, New Delhi-110020, India for accepting me as a trainee in such an
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I hereby state, to the best of my knowledge and belief that the project report entitled “To
compare the market potential of internet services in the ISP industry” in Sify Technologies
Ltd., 258, Okhala Industrial Estate, Okhala Phase-3, New Delhi- 110020, being submitted
for the partial fulfillment of MBA programme at G.L.A. University isn’t the same as any piece
of work which has already been submitted for any degree or for any other academic qualification
of any other university, institution, or examination.
I further assure that this project report is entirely genuine and all the work and efforts required to
prepare this report are done by me.
Any resemblance with any other piece of work is entirely coincidental.
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5Table of Contents
Chapter 1- Overview of ISP industry and Sify TechnologiesLtd.
Introduction to ISP Industry
Introduction to Sify Technologies Ltd.
Chapter 2- Introduction to the project
ObjectiveNeed of the project
Significance of the study
Chapter 3- Research and Analysis
Chapter 4- Findings and Suggestions
Chapter 5- Appendix and Bibliography
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This report entitled “To compare the market potential of internet services in the ISP
industry” is around Sify Technologies Ltd., 258, Okhala Industrial Estate, Okhala
Phase-3, New Delhi- 110020, which is an ISP(Internet Service Provider).
The project is concentrated upon evaluating the value of Sify and different ISP’s in Agra city.
The study went through the survey around the Internet services that are being used in
“corporates”. The best part of this process is that whatever samples I’ve taken are all
“establishments”; not individuals.
Hence, during this project, the establishments from which I did survey are
Stock Broking establishments
A few Cyber Cafes
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7Objectives of the project
This study helps the company to which it is prepare for in some issues such are
To evaluate the market share of Sify and its competitors.
To examine Sify on various service criteria and compare it with its prime competitors.
To get the future corporate preference for these ISP’s.
The project helps the organization to make its corporate connections to achieve lead on
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Significance of the study
This report would help the organization to cast itself in the view of corporate.
The findings and analysis of the report would help the organization to know its stand in the
Since the report analyze the players in the market on essential criteria (such as Speed,
Downtime, Future Preference etc), so the organization can govern its operations accordingly
and can put efforts to make them much better.
The report also project future preference of chosen samples; hence, helps to know customer
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Introduction to ISP Industry
An Internet Service Provider (ISP) is a company that provides a telecommunication
connection to the Internet that allows a user to "be online". The connection may be
provided in many different forms. It could use existing telephone lines, existing cable TV
lines, new fiber optic cable may be strung or the user has to use a modem and dial a
phone number. It also known as Internet Service Provider (ISP) or Internet Access
In last several years, India has seen the number of internet users in the country, increasing
by leaps and bounds. Today almost every house, every individual and every office has an
internet connection. Several public and private sector telecom giants have come up in
India, offering customized internet solutions. The internet service providers in India are
long in the process of offering quality internet services suiting the need and pocket of the
The year 2010 witnessed a 44% growth rate among the internet
subscribers. Majority of these subscribers have been broadband users. The growth rate
seems to be increasing each day. At present, India has about 52 million internet users.
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Sify is an Internet service provider in India. Seventy five per cent of the 1.6 million visitors in
2008 to the web site sify.com hail from India. It was rated as one of "The ten top technology
companies world-wide recommended for investment"by Fortune in 1999.
Sify was one of the first private sector player to offer internet access, when internet access was
opened to private sector (until then the state run VSNL had a monopoly in providing internet
access). It leased international bandwidth from global vendors, domestic connectivity from
telecom players and set up last mile connectivity by multiple methods: wi-fi connections using
roof top antennae, copper connections using phone lines or cable TV connections. Sify also
started providing internet network connectivity for business enterprises in India. Sify set up a
chain of franchised internet cafes (today a network of over 3,300+ cybercafes).
In 2007, Sify got the registration of its UK branch.
Mr. Raju Vegesna, the entrepreneur who has made several billion dollars with his other company
Server works, now runs Sify. He took over the company in June 2006 after Mr. Ramaraj quit as
the company's CEO. Under the leadership of Mr. Raju, his company has earned a maiden profit
after 10 years of its existence.
Sify Technologies Limited (Sify), incorporated on December 12, 1995, is an integrated Internet,
network and electronic commerce services companies in India, offering end-to-end solutions
with a range of services delivered over a common Internet backbone infrastructure. The
Company’s services enable its business and consumer and customers to communicate, transmit
and share information, access online content and conduct business remotely using its private data
network or the Internet. The Company’s segments comprised: corporate network/data services,
which provides Internet, connectivity, security and consulting, hosting and managed service
solutions; Internet access services, from homes and through cybercafés, online portal services
and content offerings, and other services, such as development of e-learning software. Sify
Software Limited, Sify Technologies (Singapore) Pvt. Ltd., and Sify International Inc. are its
wholly owned and controlled subsidiaries.
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11Mission and Goal
To make a qualitative difference to the lives of millions of people and organizations in India and
across the world by empowering them with the power of Information Communications
Technologies (ICTs). We will do this by leveraging the capabilities of Indian knowledge
A profitable global business with ICT based solutions
· To empower businesses and individuals to keep them ahead.
· To be a leader in market share, quality, revenue, growth and gross margins.
· To add value to stakeholders, our investors, customers, partners and associates.
· To build on India's unique advantages.
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12Corporate Network/Data Services
The Company offers end-to-end network, hosting, application and security services that provide
its corporate customers with Internet and private network access. Its services enable its corporate
customers to offer a range of business-to-business and electronic commerce related services. It
provides national long distance (NLD) and international long distance (ILD) services through its
network. It carries voice traffic, both national and international, using the IP back-bone and
deliver voice traffic to Direct Inter-connect Operators. It also provides managed infrastructure
services and managed security services in all aspects of infrastructure services, network security
and hosting, with digital certificates based authentication service and virtual private network
(VPN) solutions. It offers a variety of intranet and extranet configurations for connecting offices,
remote sites, traveling employees and business partners, whether in India or abroad.
Site Connect offers site-to-site managed multi protocol label switching
(MPLS)-enabled Internet protocol based virtual private network (IPVPN) solutions for
connecting regional and large branch offices within India to the corporate Intranet. Global Site
Connect is an international site-to-site managed MPLS-enabled IPVPN solution, is used for
connecting international branch offices to the corporate offices. Express Connect offers a range
of Internet bandwidth solutions for connecting regional offices, branch offices and remote
locations to the corporate network. Roam Connect is its national and international remote access
VPN, which is used for connecting employees, while they are traveling, to the corporate intranet.
Partner Connect is its remote access VPN offering, for providing secure and restricted dial-up
access to business partners, such as dealers, distributors and suppliers to the corporate extranet.
The Company also offers a suite of security solutions, including security design, audit,
procurement and integration. Its enterprise solutions portfolio includes a range of application
services, such as enterprise class e-mail platforms, audio and video conferencing solutions and
business Web services. It offers value-added services to organizations, such as Website design,
development, content management, search engine optimization, hosting and management
services, including domain name management, secure socket layer (SSL) certificate for
Websites, and server space in required operating system and database. It provides messaging and
collaboration services and solutions, such as e-mail servers, local area network (LAN) mail
solutions, anti-spam appliances, bulk mail services, instant messaging, and also offer solutions
and services to enable data and access security over the Internet. It also offers Web-applications,
such as online merchandising with on-line payment gateways, sales force automation, supply
chain management, intranet and extranets, workflow engine and knowledge management
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13systems. It also provides infrastructure-based services on demand, including on-line testing
engine and network management. On-line testing services include test management software,
required servers and proctored examination facilities at Sify’s e-port cybercafes. On-line exam
engine offered allows a way of conducting examinations involving a range of question patterns.
Sify offers a suite of security solutions including security design, procurement and integration
services for infrastructure security, vulnerability assessment and penetration testing.
Implementation services include implementation of security products, such as firewalls, intrusion
detection systems, content security, authentication tools and VPN services. It also provides
assurance services covering information systems (IS) audit, risk assessment, and business
continuity/disaster recovery planning. It operates India’s first level 4 Internet Data Centers
(IDC). It also offers a variety of managed hosting services, such as storage, back-up and
restoration, performance monitoring and reporting hardware and software procurement and
configuration, network configuration, as well as spares and replacement. It also offers cloud
service, on demand storage, digital certification, remote management services, voice-over
Internet protocol (VOIP) services, ILD voice and hubbing.
Internet Access Services
Sify offers public Internet access to consumers through a retail chain of e-ports cybercafes. It
also has agreements with certain cable television operators through which it offers Internet
access through cable. As of March 31, 2010, it had approximately 0.3 million retail Internet
access subscribers. Its Internet access services for retail consumers include high-
speed/broadband access to homes over cable, public Internet access from its network of e-ports
and VoIP. It has also started offering the premium broadband connection, branded Platinum to
the small office, home office (SOHO) market segment and wireless service to homes at select
cities. It provides public Internet access to the large segment of the Indian population that does
not own a personal computer through its network of e-ports. Sify operates these iway cybercafes
on a franchisee model. As of March 31, 2010, it had 1227 operational e-ports in 253 towns and
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14As of March 31, 2010, Sify had approximately 1227 operational e-ports. It has launched a model
of e-port Xpress with a single PC with value added services as a kiosk chain offering services
like travel ticket booking, bill payment, mobile recharge and e-commerce transactions in addition
to Internet browsing, chat, e-mail and gaming. VoIP can be used in India for making
International calls. It has leveraged on its extensive network of e-ports to offer VoIP. As of
March 31, 2010, more than 540 of the e-ports had the capability to provide VoIP. It provided
these services through standalone VoIP booths at various strategic locations in major cities. In
addition to offering VoIP services through e-ports and VoIP booths, it provides VoIP services for
all home users. This product is called Sifytalk and is a personal computer (PC) 2 Phone prepaid
The Company operates online portals, such as www.sify.com, www.samachar.com and
www.sifymax.in, that function as principal entry points and gateway for accessing the Internet by
providing useful Web-related services and links. It also offers related content sites specifically
tailored to Indian interests worldwide. Sify.com provides a gateway to the Internet by offering
communication and search tools, such as e-mail, chat, travel, online portfolio management and
channels for personal finance, astrology, lifestyle, shopping, movies, sports and news.
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The Company’s facilitates Web-based learning for various organizations by digitizing and
uploading content to facilitate the same. It also provides remote infrastructure management
services, such as data center management, network management, security management and
desktop management to support the clients from offshore command centers, on an around-the-
Sify Technologies Ltd. is one of India’s leading integrated Information Communications
It launched corporate connectivity services over India’s first TCP/IP backbone telecom network
infrastructure. This enabled connecting multi-location offices seamlessly, across multiple
platforms and applications. Simply put, we helped change the way enterprises communicate and
grow. We have since remained the leader in quality levels, standards and services.
Later that year, it became India’s first private ISP with a dial up service. State-of-the-art cyber
cafes with broadband connectivity were our next offering. We followed this up with broadband
home access using wireless connectivity. In doing so, we helped define Internet and networking
in India, pioneering services, infrastructure, processes and setting standards along the way.
It also developed the most extensive range of managed enterprise services, solutions and
applications. With millions of man-hours spent gaining expertise and experience in delivering
Internet Protocol based services, our standards are industry benchmarks and our innovation
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16It gives a vast array of solutions in managed network, hosting and voice services, applications
and system integration to enable you to work smart and do more. Together, these solutions can
help an enterprise bypass bottle-necks to grow rapidly.
For global businesses
Companies with global IT infrastructure find our infrastructure management services invaluable.
Our remote monitoring and management of networks, servers, applications and managed security
services help them cut costs and make their infrastructure more reliable, so that they can focus on
growing their core business. While our eLearning services help develop cutting edge content to
train and empower their global work forces with the latest applications and tools.
It is the first private ISP, so we know exactly what works. You can connect and start surfing with
minimal fuss using our simple but reliable connections.
Sify.com, one of India’s popular portals, gives you the latest general, sports and finance news.
Or you can watch videos of the news, sports, and a whole range of entertainment, including the
hottest reality TV shows, Hollywood, Bollywood and regional cinema.
Sify's suite of application services caters to needs across messaging, learning, document
management and forward supply chain management. The messaging solutions include SLEMS
(an open source messaging platform) and Microsoft Exchange, offered as both on-premise and
hosted solution. Both these, available in flexible service models, enable organizations to address
their messaging needs with little or no upfront investment or hassles. The online learning
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17solutions include I-test, enabling online assessment in a planned, secure and controlled manner.
Sify's new integrated learning platform, LiveWire, enables seamless management of training
processes across the organization. The document management system eliminates the
cumbersome paperwork that slows down many organizations, and enables efficient and eco-
friendly management of documents electronically through a secure and reliable process. Forum -
a forward supply chain solution that caters to the needs of organizations, manages their
distribution and inventory processes by improving process visibility and cost savings at every
point in the supply chain from central distribution point to the retail outlet.
Sify Technologies limited is India's leading provider of end-to-end services network, application
and security services. We help enterprise extend through intelligent network, security and
applications services that maximize your employee productivity with the collaborative
efficiencies that they unlock.
Sify has expertise, mature processes and experience to set the standards for the industry in
pursuit of our mission of ensuring customer delight. We have a history of pioneering IP based
services. Some of our many firsts include:
First managed IP network
First National ISP in India
First to implement Multi-Protocol Label Switching (MPLS)
First Service Provider in Asia Pacific to achieve the Cisco Managed Services Channel Program
In addition, we built the first ATM and Frame Relay backbones, as well as the first Level 3
Internet Data Centers (IDC) in India.
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Many companies are involved in socially responsible activities such as supporting the mentally
handicapped, the spastics, orphans and so on. Sify also does so.
However Sify's focus is on the use of the Internet for a higher purpose. To build a sense of unity
and nationality; a sense of community and belonging.
One of the most prime responsibility was that when the earthquake struck Gujarat in January
2001, it moved swiftly as a company to re-establish our Internet backbone connectivity in the
state. We achieved this within hours, realizing that there were two areas where Sify could
contribute effectively: One, “as a bridge between the people of Gujarat and their relatives in
India and abroad through e-mail”; two, “using the reach and visibility of our portal Sify.com to
issue an appeal for voluntary financial assistance from users in India and abroad”.
It began by asking people anxious about the welfare of their friends and relatives to contact
Sify.com on e-mail. Within hours, Sify was deluged with thousands of inquiries as the media
kindly let this be known in print and electronically. We had these email messages printed out and
physically delivered to the affected people in relief camps in different parts of Gujarat, took
down their responses, returned to Ahmadabad, and emailed them back. In this way, we were able
to help thousands of people who could otherwise not reach their relatives, to do so, and to find
out their status.
Sify raised a sum of Rs 22.79 Lakhs, from people who had deep sympathy and a feeling of
kinship for the people of the state. This was about 50% of the total money raised by the Red
Cross for Gujarat.
During the time of the Kargil incursion by Pakistan, we had a Bulletin Board on Sify.com for
users to express their feelings or post messages. Thousands of Indians responded, expressing
their anguish at this violation, and displaying a deep sense of community and nationhood.
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ABOUT SIFY BROADBAND
Wide range of plans
Choose from a wide range of attractive plans, from data limit plans to unlimited plans to multi-
month plans to special day/ night plans, designed to meet your specific Internet requirements and
fit your budget. Our exclusive multi-month, day/ night plans provide higher speeds at night and
help you save more. Furthermore, unlike other broadband service providers, we do not enforce a
fair usage policy (FUP) on our unlimited plans.
Value added services
Along with superior Internet connectivity, sify broadband also comes with an attractive bouquet
of value added services to make your broadband experience more fulfilling - Free Antivirus,
Educational packages, Travel ticket booking, Utility Bill Payment, Mobile recharge etc.
Anywhere in India
We have presence in more than 200 cities across India so you can transfer your Sify Broadband
connection in case of relocation.
Multiple renewal options
To make the account renewal process simple and hassle-free for our customers, we have
provided multiple renewal options. Sify Broadband customers can now renew their broadband
account online through the sify broadband website, by calling sify customer care, through their
cable TV operator (CTO), at a nearby sify powered cyber cafe or on the sify broadband client.
During renewal, you can select any plan of your choice.
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Sify broadband offers home broadband plans with speeds from 192 kbps to 1 Mbps.What is
more, it comes with a contention ratio of less than 30 to deliver consistent browsing speed. Also
get 99.9% uptime for uninterrupted connectivity.
A team of dedicated and qualified customer service executives are at your service anytime of the
day. You have multiple avenues to get in touch with our customer care - through call, sms and
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- Sify Technologies Limited wins Franchisor of the year award for 2010
- Sify wins Best STG Solution Partner 2009-10 from IBM.
- Sify Technologies Wins Award for “Best Telecom Data Center” at INFOCOM CMAI National
Telecom Awards 2009
For the fourth successive year, the Brandon Hall awards are ours!
- Brandon Hall silver award
Category: Excellence in the Best Use of Mobile Learning category
Two golds Brandon Hall!
- Best Use of Virtual Worlds for Learning category.
- 3D online training program developed using Second Life.
Silver and Bronze Brandon Hall!
- Silver for Cisco accessible e-learning platform
- Bronze for GT Exhaust Gas Thermocouple Installation
Two golds Brandon Hall!
- Mobile Learning Delivery Platform for Cisco
- PATAT Generator Brush Inspection and Maintenance.
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Frost & Sullivan Market Leadership Award: for the IP VPN Market in
Sify security services awarded for the second time the ALL INDIA - BEST
PARTNER AWARD for the Year 2005 from FORTINET Inc.
Sify awarded BS 7799 Certification for Information Security Management
Sify awarded ISO 9001:2000 Certification for provisioning of corporate VPN,
Internet bandwidth, Voiceover IP and Integrated Security Solutions.
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Sify awarded CMM level 5 Certification.
Frost & Sullivan Market Leadership Award: for the IP VPN Market in India (August
Sify Enterprise Solutions awarded "INDIA TOP RESELLER AWARD" for the
period July 2004 to June 2005 by NOKIA.
Sify bags the ISP of the Year Award at the Internet World Asia Industry Awards,
Sify (Satyam Infoway) wins the Golden Web Award for the year 2001 for the website
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25IDC report 2001 puts SIFY as the clear cut leader in VPN services in India.
Sify (Satyam Infoway) bags the ISP of the Year Award at the Internet World Asia
Industry Awards, 2001.
Sify (Satyam Infoway) bags Techies Award 2000 for the Best ISP.
Sify (Satyam Infoway) bags the Company of the Year 2000 Award, at the Silicon India Annual
Technology and Entrepreneurship Conference, San Jose, California.
Sify's (Satyam Infoway) corporate site www.sifycorp.com wins the Golden Web Award for the
Sify Becomes First Indian Company to be Certified ISO 9001, 2000. For Network Services, Data
Center Operations and Customer Relationship Management.
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It can be defined as the search for knowledge or as any systematic investigation, to establish
novel facts, solve new or existing problems, prove new ideas, or develop new theories, usually
using a scientific method. It is a systematized effort to gain new knowledge.
1. Market coverage of Sify and its prime competitors.
2. To evaluate possible future preference.
3. To make a comparison among players.
For this study, I’ve surveyed ‘50 establishments’ of Agra. This is a “descriptive” type of
Source of data:
Primary source of data is used for the study.
Instrument of data collection:
The instrument used to collect data is ‘questionnaire’.
Universe – All ‘50 establishments’ that have Internet.
Sampling Unit – An establishment of Agra that has Internet
Sampling Method – Judgment sampling.
Sample size – ‘50’.
Area – Agra city.
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The analysis of the questionnaire is done on some criteria that are prime concerns that make any
Number of PCs
Time(since using the services)
Problem Solution time
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NOTE 1: The method used in analysis is Average point method. The options provided for each
question in the questionnaire are arranged in such a manner that they are in ascending order. If
for an establishment, the 2nd option of the question which corresponds to a particular criterion is
been selected, then for the ISP (of which services that establishment is using) it is given 2 points
for that criteria. Similar procedure is applied to all the establishments for the corresponding ISP
they are using on the basis of criteria. After adding all points, the sum is divided by ‘number of
establishments’ to get average (mean) of that series.
Hence, if an ISP gets ‘k points’ as an average (mean) for any criterion; it means the “option no.
k” would represent that ISP on that particular criterion.
The formula used for the calculations is of “mean of the series of observations”.
Hence, if sum of points is represented as ‘∑x’ and no. of observations is ‘n’,
Average or Mean = (∑x)/n .
NOTE 2: Except the criterion ‘Market Share’, only those establishments which have no common
service provider are used in analysis. Common establishments are counted to represent ISP’s
market share; but for other criteria, establishments that are having services of only one service
provider are used.
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1. BSNL is holding rich amount 61% of market. Sify is at
2. Problem solution takes very less time(within 5 hours).
3. Percentage downtime is very low(less than 10%).
4. Speed is appropriate approximately 512 kbps.
5. Sify as future preference isn’t that good(7.14%). It has the
lowest percentage as forthcoming choice.
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1. Company should put appropriate marketing efforts to promote itself in locality of Agra.
2. It should also target individual consumers that would increase its market coverage and
awareness in locality.
3. It should continuously increase its provided speed which is one of the prime concern.
Today BSNL is enjoying its capability of providing approx 100 mbps speed.
4. It should advertise its capability to provide 1:1 speed which means surfing speed and
downloading speed is equal, which is rare.
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Company’s Name:_________________________ Person’s Name_________________________
Address:_________________________________ Contact No:.___________________________
1. Whichinternetservice you are usingat your site?
a) Sify b) Airtel c) Reliance
d) BSNL e) TATA
f) Other (Specify)____________
2. How many PC’syou are running?
a) 1 – 10 b) 10 – 20 c) 20 – 30
d) 30 – 40 e) 40 -50
f) More than 50 (Specify)______
3. Since when you are usingthis service?
a) 6 Months b) 6 Months– 1 year
c) 1 year– 2 years
d) 2 years – 3 years e) 3 years – 4 years
f) More than 4 years (Specify)___
4. What is the price range you are paying to your ISP?
a) 500 – 1000 b) 1000 – 2000
b) c) 2000 – 3000
d) 3000 – 4000 e) More than 4000 (Specify)
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325. What kind ofproblemyou are facing?
a) ConnectivityBreak b) SpeedIssue
c) Other (Specify)_____________________________
6. What is the best feature of your ISP?
a) Connectivity b) Speed
d) Other (Specify)______________________________
7. How much time doesyour ISP takes to resolve youproblem,If any?
a) Within5 hrs b) Within 12 hrs
c) Within 1 day d) Other
8. What is the percentage downtime of your ISP?
a) Less than 10% b) 10 – 40 %
c) 40 – 70 % d) More than 70%
9. Are you satisfiedwithyour service provider?
a) Yes b) No
10. Do you want to change your ISP?
b) Yes(Please prefer) 1. Sify 2. Airtel 3.Reliance
4 BSNL 5. TATA 6 Other
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3311. What are the suggestionstoimprove internetservice forISP industry?
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34Analysis of Questionnaire
1. Whichinternetservice you are usingat your site?
Sify 50 10
Airtel 50 10
Reliance 50 5
B.S.N.L 50 20
Tata 50 5
others 50 0
CONCLUSION- Fromthe above data we can say that out of 50 observations10 are using sify,
10 are using Airtel,5 are usingReliance,20 are using B.S.N.L,5 are using Tata and 0 using
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352. How many PC’syou are running?
More than 50
3. Since whenyou are using thisservice?
6 Months– 1 year
1 year – 2 years
2 years – 3 years
3 years – 4 years
More than 4 years
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4. Whatis the price range you are payingto your ISP?
500 – 1000
1000 – 2000
2000 – 3000
3000 – 4000
More than 4000
5. What kind ofproblemyou are facing?
The things that did help me in this project:
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37 Research Methodology (by C.R.Kothari)