Services and Documentation TPS Core Competency
Service and Documentation <ul><li>Your QP will review the definitions and documentation rules for the specific services yo...
Service Documentation Review <ul><li>Make sure that the QP covers the specific training about the person you will work wit...
Role, Purpose, & Philosophy of Services TPS Core Competency Training
Goal #1 <ul><li>To help the individuals whom we support to have enjoyable, fulfilling lives </li></ul>
We Support People To…… <ul><li>Do as much as possible on their own </li></ul><ul><li>Make decisions for themselves, even w...
Friendships Are Important <ul><li>Health and well-being are improved </li></ul><ul><li>Offers more power and control </li>...
Building Relationships <ul><li>We want to help people learn to build friendships by teaching how to… </li></ul><ul><li>Res...
Definitions: Professional & Social <ul><li>A  Social Relationship  is friendly and informal, with no pre-set goals.  Frien...
Definitions: Professional & Social <ul><li>A  Professional Relationship  is aimed at the achievement of goals.  One person...
Definitions: Professional & Social <ul><li>Being a “professional” does not mean you can’t be friendly.  But being friendly...
Family and Friends <ul><li>Family is basic to everyone at some time, but should not be the only natural support someone ha...
Becoming  the Community Connector <ul><li>Know the community </li></ul><ul><li>Know the person’s likes/dislikes, and ways ...
How Do You Help? <ul><li>Always follow the strategies in the plan of care &... </li></ul><ul><li>Inform, teach </li></ul><...
Power of the Positive Attitude <ul><li>Be aware of your own….. </li></ul><ul><li>Stress level </li></ul><ul><li>Emotions <...
Top Ten Skills for TPS Employees <ul><li>Consumer is first </li></ul><ul><li>Learn from mistakes </li></ul><ul><li>Be hone...
Value System at Turning Point <ul><li>Respectfulness, courtesy, and honesty lead to positive results </li></ul><ul><li>Cho...
Advocacy Is...  Advocacy Is Not... <ul><li>Helping people to help themselves </li></ul><ul><li>Building self-confidence </...
Understand That Diversity Is... <ul><li>...The mixture of people with different backgrounds, styles, values, beliefs, and ...
Understanding Diversity <ul><li>Appreciate diversity </li></ul><ul><li>Be aware of feelings and attitudes of others </li><...
Understanding Diversity <ul><li>The #1 rule of diversity: treat others as  THEY  want to be treated. </li></ul>
Move on to  Incident & Accident Reporting End Show
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Services & Documentation

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Services & Documentation

  1. 1. Services and Documentation TPS Core Competency
  2. 2. Service and Documentation <ul><li>Your QP will review the definitions and documentation rules for the specific services you will provide. Stop now and ask your QP to review this with you. </li></ul>Supported Living Respite Personal Care Supported Employment
  3. 3. Service Documentation Review <ul><li>Make sure that the QP covers the specific training about the person you will work with – this is called “client-specific competency”. This usually includes……………… </li></ul><ul><li>… ..the entire service plan, medical conditions, potential behavior issues, medications, diagnoses, training goals, personal care tasks, communication issues, equipment you might use, etc. </li></ul>
  4. 4. Role, Purpose, & Philosophy of Services TPS Core Competency Training
  5. 5. Goal #1 <ul><li>To help the individuals whom we support to have enjoyable, fulfilling lives </li></ul>
  6. 6. We Support People To…… <ul><li>Do as much as possible on their own </li></ul><ul><li>Make decisions for themselves, even when (reasonable) risk exists </li></ul><ul><li>Express themselves through work and talents </li></ul><ul><li>Live the lives they choose </li></ul><ul><li>Live </li></ul><ul><li>Learn </li></ul><ul><li>Work </li></ul><ul><li>Play </li></ul><ul><li>& Retire </li></ul><ul><li>… in the places and with the people they prefer. </li></ul>
  7. 7. Friendships Are Important <ul><li>Health and well-being are improved </li></ul><ul><li>Offers more power and control </li></ul><ul><li>Reduces stress </li></ul><ul><li>Promotes inclusion in community life </li></ul><ul><li>Creates a balance between paid people and friends </li></ul>
  8. 8. Building Relationships <ul><li>We want to help people learn to build friendships by teaching how to… </li></ul><ul><li>Resolve problems </li></ul><ul><li>Keep friendships </li></ul><ul><li>End friendships, if necessary </li></ul><ul><li>We want to help people learn to build friendships by teaching… </li></ul><ul><li>Communication skills </li></ul><ul><li>How to say no in social or sexual situations </li></ul><ul><li>Problem solving skills </li></ul>
  9. 9. Definitions: Professional & Social <ul><li>A Social Relationship is friendly and informal, with no pre-set goals. Friends learn from and help each other. But the relationship is based on two people who see each other as equals, and who both benefit from the friendship. </li></ul><ul><li>Bottom line – no one is paid to be a friend. </li></ul>
  10. 10. Definitions: Professional & Social <ul><li>A Professional Relationship is aimed at the achievement of goals. One person - the professional - has skills or knowledge from which the other person benefits. Think of these: Lawyer to Client; Doctor to Patient; Plumber to Homeowner; Direct Support Employee to Consumer. </li></ul><ul><li>Do you see the difference? </li></ul>
  11. 11. Definitions: Professional & Social <ul><li>Being a “professional” does not mean you can’t be friendly. But being friendly does not mean friendship. </li></ul><ul><li>A professional relationship is therapeutic – that is, your skills and attention help someone else achieve an outcome. </li></ul><ul><li>Your goal is to create a safe and non-judgmental “place” to promote learning and satisfaction. </li></ul>
  12. 12. Family and Friends <ul><li>Family is basic to everyone at some time, but should not be the only natural support someone has. </li></ul><ul><li>Friends come from many places. For children, try school and neighborhood. For adults, try work and daily routines. </li></ul>
  13. 13. Becoming the Community Connector <ul><li>Know the community </li></ul><ul><li>Know the person’s likes/dislikes, and ways of communicating </li></ul><ul><li>Expect success, focus on gifts and abilities </li></ul><ul><li>Trust others to be welcoming </li></ul><ul><li>Understand how to assist gently </li></ul><ul><li>Have a great sense of humor </li></ul><ul><li>Reach out beyond exclusive associations (People First, Special Olympics) to other social groups </li></ul><ul><li>Scouts </li></ul><ul><li>Churches </li></ul><ul><li>Service organizations </li></ul><ul><li>Hobby & sports clubs </li></ul>
  14. 14. How Do You Help? <ul><li>Always follow the strategies in the plan of care &... </li></ul><ul><li>Inform, teach </li></ul><ul><li>Discuss, practice </li></ul><ul><li>Encourage </li></ul><ul><li>Connect, accompany </li></ul><ul><li>Assist with natural supports </li></ul><ul><li>Assist people in… </li></ul><ul><li>Making choices, </li></ul><ul><li>Leading independent lives, </li></ul><ul><li>Contributing to the community, </li></ul><ul><li>Having best possible health, </li></ul><ul><li>Exercising rights and responsibilities. </li></ul>
  15. 15. Power of the Positive Attitude <ul><li>Be aware of your own….. </li></ul><ul><li>Stress level </li></ul><ul><li>Emotions </li></ul><ul><li>Health issues </li></ul><ul><li>Fatigue </li></ul><ul><li>Level of frustration </li></ul><ul><li>Remember, your behavior communicates more than your words. </li></ul>
  16. 16. Top Ten Skills for TPS Employees <ul><li>Consumer is first </li></ul><ul><li>Learn from mistakes </li></ul><ul><li>Be honest </li></ul><ul><li>Positive attitude </li></ul><ul><li>Responsibility </li></ul><ul><li>Accomplish tasks </li></ul><ul><li>Accept change </li></ul><ul><li>Be accountable for your work </li></ul><ul><li>Good appearance </li></ul><ul><li>Manage time well </li></ul>
  17. 17. Value System at Turning Point <ul><li>Respectfulness, courtesy, and honesty lead to positive results </li></ul><ul><li>Choice for everyone </li></ul><ul><li>Lifelong development and learning </li></ul><ul><li>Advocacy </li></ul><ul><li>Consumer-driven measurements </li></ul><ul><li>Collaboration leads to quality </li></ul><ul><li>Person/family centered services </li></ul><ul><li>Continuous improvement </li></ul>
  18. 18. Advocacy Is... Advocacy Is Not... <ul><li>Helping people to help themselves </li></ul><ul><li>Building self-confidence </li></ul><ul><li>Supporting independence </li></ul><ul><li>Telling people about their rights </li></ul><ul><li>Telling people about their options </li></ul><ul><li>Assistance and training </li></ul><ul><li>Treating adults like adults </li></ul><ul><li>Taking over, knowing what is best </li></ul><ul><li>Creating dependency </li></ul><ul><li>Withholding information </li></ul><ul><li>Making decisions FOR people </li></ul><ul><li>Control, not respecting choices </li></ul><ul><li>Treating adults like children </li></ul><ul><li>Limiting options </li></ul>
  19. 19. Understand That Diversity Is... <ul><li>...The mixture of people with different backgrounds, styles, values, beliefs, and perspectives, and is an… </li></ul><ul><li>… An asset to a group or team </li></ul><ul><li>… An everyday experience of life </li></ul>
  20. 20. Understanding Diversity <ul><li>Appreciate diversity </li></ul><ul><li>Be aware of feelings and attitudes of others </li></ul><ul><li>Try to experience life from others perspectives </li></ul><ul><li>Be aware of your own thought obstacles </li></ul><ul><li>Know your role is to support and respect decisions of individuals/families </li></ul>
  21. 21. Understanding Diversity <ul><li>The #1 rule of diversity: treat others as THEY want to be treated. </li></ul>
  22. 22. Move on to Incident & Accident Reporting End Show

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