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How Europe can benefit from facility management.

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Presentation by Fred Kloet, vice-chairman EuroFM, at the IFMA CZ conference in Prague on November 8, 2011

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How Europe can benefit from facility management.

  1. 1. How Europe can benefit from Facility Management By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  2. 2. The EuroFM Network Representing a market of approx. € 640 billion (5 to 8 % of GDP) and 40 million FTE 16 Service Providers representing approx. € 115 billion and 1.400.000 employees National Associations from 23 countries representing approx. 22.000 members (individuals and organisations) 29 Publication Partners from 18 countries representing approx. 65.000 readers 2 Corporate Clients and 2 Affiliations Universities and Educational Institutions representing approx. 14.000 FM students By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  3. 3. Jos Duchamps Network Groups and Roundtables FMIndex.eu?EN15221-1, 2, 3, 4,5, 6 and 7Vision 2020Strategy 2011-2013 Member Meetings: 19-21 Jan. 2012 Kufstein EU Policy: Transparency & Competitiveness By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  4. 4. (New Economy) 2012 Growth of FM: facilitating end user Maslow engagement with business services1978 EU Policy: Tangible > Intangible By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  5. 5. EUROPEAN FACILITY MANAGEMENT: EN15221Integration of processes within an organisation tomaintain and develop the agreed services which supportand improve the effectiveness of its primary activities.Scope: Space & Infrastructure Planning, design, workplace, construction, lease, occupancy, maintenance, furniture, cleaning, etc. People & Organisation HS&S, catering, ICT, hospitality, HRM, security, office supplies, accounting, marketing, etc. ISO Asset Management + Outsourcing + FMTerms defined: Asset, benchmarking, client, customer, end-user, facility,real estate, tenant, service provider, workplace, cleaning, etc. (EN15221-1: 2006 Facility Management – Part 1: Terms and definitions) EU policy: service standards By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  6. 6. People & Organisation In the New World of Work we represent the user of business-related services and facilities Activities by > 1 personBy Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  7. 7. Space & Infrastructure In the New World of Work we represent the user of business-related services and facilitiesFMs are most equiped for creating innovative and inspiring communities and cities. EuroFM Corporates Agenda: Lifecycle Management, Sustainability and Asset Management
  8. 8. The European FM model (EN15221-1)+ Processes (EN15221-5) + Agreement (EN15221-2)This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  9. 9. design and construction services EN15221-4 Classificationlease, rental & space managementcleaning services & maintenancecatering & vending servicesfurniture & office supplies Connecting and integrating(internal) relocation servicesdocument management & maillogistics & utilitiesenergy managementlandscaping & parkingcorporate real estate servicesworkplace managementsafety & security servicespest controlprocurementmarketingbuilding initial performanceproperty administrationworkspace portfolio optimisationreal estate servicesaccounting, controlling and reportinghuman resource managementfleet management (New Economy)legal policies and contractshealth & environment New World of Worktravel services & event managementhospitality mangement and reception services EU Policy: High Level Group on FMInformation and telecommunication technology
  10. 10. EN15221-6 & the Dutch Real Estate System (MSc)A Standards Battle! EU Policy: FM is a Service dmenkveld@hotmail.com By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  11. 11. In the New Economy we represent This is not a copy from EN15221! Buy the EN15221 standards from CEN members at www.cenelec.eu the user of building space (EN15221-6)SMART m2’s: help avoid funds invest € 280 billion in more m2’s in 2011!-40% is possible (offices) / change the asset mix By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  12. 12. EXAMPLES OF THE EUROFM EU2020 AGENDA By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  13. 13. Key actions European Commission • Improving the business environment • Strengthening the Single Market • Industrial innovation strategy • Promoting Sustainability • Facilitating industrial change • Capitalising on globalisation • Improving sectoral policy frameworks • Member State competitivenessTaken from Peder Christensen EC Enterprise & Industry presentation By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  14. 14. Strengthening the Single Market • Single Market – Improving market surveillance – Creating a single market for business services – IPR enforcement • Improving infrastructure – address transport and energy bottlenecks – continue to liberalise energy markets • Faster standardisationTaken from Peder Christensen EC Enterprise & Industry presentation By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  15. 15. High Level Group onBusiness related Services• Industrial Policy Communication and Single Market Act• Focus on logistics, facility management, marketing and advertising• Market gaps, innovation and standards• Organisation: as other past High Level Groups?• Timing: first meeting end of 2011. Report with recommendations end 2012/begin 2013?Taken from Peder Christensen EC Enterprise & Industry presentation By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  16. 16. Example 1: Sustainability – FM/userinvolvement in energy efficiency inbuildings - 20% is easy! End- user? Barriers against energy efficiency in buildings FM (www.wbcsd.org) Influence on energy use
  17. 17. Example 2: Interoperability -EU Space & Area Measurement in BIMPublic sector FMs set the example(Practice what you preach) By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  18. 18. Example 3: Sustainability in Food & Beverage to staff (www.slowfood.org) - 20% waste - 20% meat - 20% transport + 20% health + 20% fair trade 200.000 visitors By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  19. 19. Example 4: Productivity, towards a New World of Work‘Given this sector’s importance in total value added(15-20% of GDP), we believe that the business servicessector accounts for a large part of the EU’s negativeproductivity differential vis-à-vis the USA. Thisconclusion seems to be broadly in line with thefindings of numerous other authors such asVan Ark et al. (2008).From ‘International Productivity Montior’ , Pamfili Antipa (pamfili.antipa@banque-france.fr ) & Marie-Elisabeth de la Serve, Banque de France, Number 19, Spring 2010EFMC 2011 Theme: ‘Cracking the Productivity Nut’ EU Policy + Pension Funds: an intangible asset By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  20. 20. Facilitating the www.transumo.nl (RSM)EU2020 workforce By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  21. 21. Example 5: Mobility of staff and their workspace(www.railteam.org) Sustainability Asset management By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  22. 22. The EuroFM EU2020 Strategy*Interoperability: connect to Construction, BIM and Digital Agenda Productivity: organize EFMC 2011 and NWoW research projects Employment growth: continu turnover growth and outsourcing Competitiveness & Transparency: implement the EN15221 Reduction of poverty : create low level skilled jobs Skills growth: European competency model Sustainability: SMART m2s and influence user behaviour Public finances constraint: work with EU + PuRE-net * As presented to the European Parliament November 2010 Started connecting strategy to ‘Brussels’ in 2010. In need of recognition and collaboration to deliver. By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  23. 23. How the New Economy drives the EuroFM Vision 2020 and Strategy 2011(under discussion with membership via taskforce) COVER Vision/Strategy By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)
  24. 24. The largest Business Services Market, 5% of EU GDP, that facilitates Europe bottom up. (www.eurofm.org) By Fred Kloet, Vice Chairman EuroFM (© EuroFM, Nov, 2011, Prague)

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