Management virtues as foundations for management practices

1,456 views

Published on

MANAGEMENT VIRTUES AS FOUNDATIONS FOR MANAGEMENT PRACTICES

Published in: Education, Business, Career
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,456
On SlideShare
0
From Embeds
0
Number of Embeds
8
Actions
Shares
0
Downloads
24
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Management virtues as foundations for management practices

  1. 1. MANAGEMENT VIRTUES AS FOUNDATIONS FOR MANAGEMENT PRACTICES Phil Lane, Jr. Four Worlds International Four Worlds International 2005 www.fwii.net
  2. 2. Four Worlds International 2005 The New Management Virtues As Foundations for Management Practices UNITY TRUSTWORTHINESS SERVICE AND HUMILITY RESPECT AND DIGNITY JUSTICE
  3. 3. Four Worlds International 2005 The New Management Virtues as Foundations for Management Practices New Management Virtue Management Concepts Behavioral Outcomes Trustworthiness Stewardship/Management accountability <ul><li>Managers assume honesty </li></ul><ul><li>Customers, employees expect integrity and no scandals or misuse of funds </li></ul><ul><li>Toward Ethical Behavior </li></ul>Unity Creating shared vision Commitment Reciprocity <ul><li>Unanimity in important decisions </li></ul><ul><li>Customers satisfaction </li></ul><ul><li>ROI as only one performance measure </li></ul><ul><li>Manager controller to coach </li></ul><ul><li>Consulting when management really listens, respect for authority </li></ul>
  4. 4. Four Worlds International 2005 New Management Virtue Management Concepts Behavioral Outcomes Respect and Dignity Empowerment Consensus decisions Commitment leadership <ul><li>Job enrichment </li></ul><ul><li>Sociotechnical systems </li></ul><ul><li>Group-centered problem solving </li></ul><ul><li>Self Managed teams </li></ul><ul><li>Manager as mentor, coach </li></ul><ul><li>Utilization of discretionary effort </li></ul>Justice Profit Sharing Equal Opportunity <ul><li>Employee ownership, bonus </li></ul><ul><li>Removal of barriers to equal opportunity </li></ul>
  5. 5. Four Worlds International 2005 New Management Virtue Management Concepts Behavioral Outcomes Service and Humility Customer orientation Quality movement Sharing power; developing talented subordinates <ul><li>Quality: customer’s view, systematic approach to understanding, satisfying internal, external customers </li></ul><ul><li>Continuous improvement </li></ul><ul><li>Zero defect goal </li></ul><ul><li>Service mentality: learning to be a servant </li></ul>
  6. 6. Four Worlds International 2005 Factors that May Influence Respect and Dignity in Organizations Builds Respect and Dignity Blocks Respect and Dignity Within My Control <ul><li>I allow people to make their own decisions and to have the freedom to fail. </li></ul><ul><li>I try to show appreciation for work well done. </li></ul><ul><li>I have been accused of being insensitive at times and not noticing what demotivates my employees. </li></ul><ul><li>When I am pushed against a deadline, I push others too hard, too. </li></ul>Outside My Control <ul><li>The company has a good incentive program. </li></ul><ul><li>People are expected to succeed and are treated with a positive sense of optimism. </li></ul><ul><li>Sometimes top management gets stuck in its own ideas and forgets the impact of the rest of the company. </li></ul><ul><li>People in a few departments complain that their ideas are stolen by management and not given due credit. </li></ul>
  7. 7. Four Worlds International 2005 What Factors Influence Respect and Dignity in My Workplace? Builds Respect and Dignity Blocks Respect and Dignity Within My Control Outside My Control
  8. 8. Four Worlds International 2005 Factors That May Influence Justice in Organizations Builds Justice Blocks Justice Within My Control <ul><li>When there were some cutbacks, we discussed options as a group and came to a decision. </li></ul><ul><li>If there is a conflict, I try to listen to both sides before making any decisions. </li></ul><ul><li>I have been known to spend more on myself than others get for nice furniture and travel. </li></ul><ul><li>Last year I discontinued some privileges of a few people, who called it unfair. </li></ul>Outside My Control <ul><li>Insiders are given preference for openings </li></ul><ul><li>Most people feel they have a voice to air grievances. </li></ul><ul><li>Outsiders get higher salaries if they are brought in for a position </li></ul><ul><li>We had cutbacks recently when our top management got hefty bonuses. </li></ul>
  9. 9. Four Worlds International 2005 What Factors Influence Justice in My Workplace? Builds Justice Blocks Justice Within My Control Outside My Control
  10. 10. Four Worlds International 2005 Factors That May Influence Unity in Organizations Builds Unity Blocks Unity Within My Control <ul><li>My unit has a reasonably good shared vision </li></ul><ul><li>We try to use consensus for most decisions in my unit. </li></ul><ul><li>There is a minimum of subgrouping in my unit. </li></ul><ul><li>I discourage backbiting. </li></ul><ul><li>Sometimes I am impatient and don’t search out all views in meetings. </li></ul><ul><li>When I am too attached to an idea, I have a hard time listening to others. </li></ul>Outside My Control <ul><li>Strong company spirit exists. </li></ul><ul><li>Frequent social events are planned and attended. </li></ul><ul><li>There are too many cliques in our organization. </li></ul><ul><li>Too much political maneuvering takes place. </li></ul>
  11. 11. Four Worlds International 2005 What Factors Influence Unity in My Workplace? Builds Unity Blocks Unity Within My Control Outside My Control
  12. 12. Four Worlds International 2005
  13. 13. Four Worlds International 2005 Love and Spirituality at Individual Level What Does Love and Spirituality Look Like? Person becomes more honest, fair and dignified, and strives for competence and excellence. What Helps Develop Love and Spirituality? Desire to become a better person, to strive for higher goals, to serve others. What Blocks Love and Spirituality? Narcissism; obsession with status; focus on the “seen” acquisition of material goods, status; focus on the “seen” world. What are Loving and Spiritual Outcomes? Steadfast focus on developing New Management Virtues and serving others.
  14. 14. Four Worlds International 2005 Love and Spirituality at Team Level What Does Love and Spirituality Look Like? Groups more accepting of diverse styles and members; real listening takes place; members willing to detach from own ideas and agendas and search for “best” solutions. What Helps Develop Love and Spirituality? Groups welcome new members, practice inquiry skills, seek diversity, encourage frank and loving communication. What Blocks Love and Spirituality? Power and political games, rigid behavior norms, Groupthink; member value based on status; double standard for high and low status members. What are Loving and Spiritual Outcomes? Organic unity of members, who nonetheless maintain individuality.
  15. 15. Four Worlds International 2005 Love and Spirituality at Organization Level What Does Love and Spirituality Look Like? Equitable and fair distribution of resources; removal of most “perks” for management; willingness to see people with individual needs rather than as a human resources; open/fair/respectful communication up-down and down-up. What Helps Develop Love and Spirituality? Hierarchy is flattened; removal of position-privilege; workers truly empowered; managers are coaches not cops; employees trusted and treated as adults; higher levels do not abuse power or take advantage of authority. What Blocks Love and Spirituality? Lack of trustworthiness and honesty by managers; higher levels grip and preserve maximum power; managers manipulate to gain goals; organization more concerned with profits than with people. What Are Loving and Spiritual Outcomes? Capacity development of all members; high energy and commitment levels; sharing and connectedness; a real community.
  16. 16. Four Worlds International 2005 Love and Spirituality at Society Level What Does Love and Spirituality Look Like? Change in institutions of society to reflect extreme reduction of prejudice and privilege; rewards based more on meritocracy; move away from power-based to truth-seeking institutions. What Helps Develop Love and Spirituality? True justice in legal system; equal access to education; acceptance of various cultural and ethnic groups; lack of oppressive policies toward any ethnic or class groups or women. What Blocks Love and Spirituality? Legal and political power tightly held in the hands of a corrupt elite; repression and abuse of lower classes and certain other groups; dishonesty and corruption seen as necessities for survival. What Are Loving and Spiritual Outcomes? Development of potential of all groups of society; unity of various regions and groups; organic wholeness of society.
  17. 17. Four Worlds International 2005 Questions for Examining the Spiritual Dimensions of Work 1. Is there an acceptance and assumption of integrity among coworkers and bosses? 2. Do people trust one another? Do they trust management? *3. Do employees feel exploited or treated unjustly? 4. Do customers expect and get a quality product? *5. Is cynicism common among employees? 6. Do people joyfully help one another? *7. Is there a lot of backbiting? *8. Are there political fights? Political intrigues? Political posturing? 9. Is there an openness of communication that depends on a deep level of trust and commitment?
  18. 18. Four Worlds International 2005 www.fwii.net Questions for Examining the Spiritual Dimensions of Work *10. Do people say different things to different people? 11. Is there a unity of “theory” and “practice” (i.e., do managers practice what they preach)? 12. Can groups discuss problems and handle conflict in a competent and dignified manner? 13. Is there a “spirit” of service to one another, to clients, to suppliers?

×