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Leveraging Cloud Service Brokers ITEXPO


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What is Cloud? What is a Cloud Services Broker? What would you look for if you wanted to utilize a CSB - Cloud Services Broker?

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Leveraging Cloud Service Brokers ITEXPO

  1. 1. Your esteemed Panel • Adam Cole, Votela• John Frame, Sigma-Systems• Robert Erickson, Doublehorn• Peter Radizeski, Moderator
  2. 2. Description 2This session provides an overview of howinnovative cloud brokerage technologies are:• helping streamline cloud sourcing, procurement, on-boarding, integration, aggregation, billing and• use of different cloud services for cost savings, centralized management and increased control.
  3. 3. Poll:How many have used cloud brokers?
  4. 4. Poll:Are there any cloud brokers inthe room?
  5. 5. Poll:Is anyone planning on becoming abroker – as a service provider orenterprise?
  6. 6. What is Cloud?• NIST (National Institute of Standards and Technology) definition:• "cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.“
  7. 7. What is Broker?• Gartner introduced cloud services brokerage in 2009. Gartner “described a concept about intermediation between services. The value was in having a third party take on a lot of the work of aggregating, integrating, customizing, or governing (nee managing) cloud services on behalf of the end consumer.”
  8. 8. Brokers ValueWhere is the value of a broker to a business?
  9. 9. What Should You Ask?• What should an Enterprise ask a CSB?• What should an Enterprise look for in a Cloud Services Broker (CSB)?
  10. 10. Factors for Choosing a CSB• Legal + Licensing• On-Boarding• Integration• Security• Operations• Liability• Experience• Single sign-on + One Bill
  11. 11. Best Practices• Cost and Value Trail• Integration• On-boarding, Training• SLA• Cost models aligned with providers• Contract management, accountability• Liability• Security
  12. 12. SLA• CSB should Normalize the SLA across the different vendors (network and apps) to an enterprise service level with reporting.• Reminder: customer expectations may not be met by the SLA.• Governance & Transparency of SLA
  13. 13. Most Popular Marketplace Apps• CRM• HR + Payroll• ERP• Document Management• Email• Collaboration• Backup• VoIP / Hosted PBX / UC• Credit Card Processing
  14. 14. Do you need assistancewith your cloud strategy?Benchmarking, Market Analysis,Competitive Analysis, VendorReviews, Go-to-Market, Productmarketing and Training for serviceproviders.