Poll:Is anyone planning on becoming abroker – as a service provider orenterprise?
What is Cloud?• NIST (National Institute of Standards and Technology) definition:• "cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.“
What is Broker?• Gartner introduced cloud services brokerage in 2009. Gartner “described a concept about intermediation between services. The value was in having a third party take on a lot of the work of aggregating, integrating, customizing, or governing (nee managing) cloud services on behalf of the end consumer.”
Brokers ValueWhere is the value of a broker to a business?
What Should You Ask?• What should an Enterprise ask a CSB?• What should an Enterprise look for in a Cloud Services Broker (CSB)?
Factors for Choosing a CSB• Legal + Licensing• On-Boarding• Integration• Security• Operations• Liability• Experience• Single sign-on + One Bill
Best Practices• Cost and Value Trail• Integration• On-boarding, Training• SLA• Cost models aligned with providers• Contract management, accountability• Liability• Security
SLA• CSB should Normalize the SLA across the different vendors (network and apps) to an enterprise service level with reporting.• Reminder: customer expectations may not be met by the SLA.• Governance & Transparency of SLA
Most Popular Marketplace Apps• CRM• HR + Payroll• ERP• Document Management• Email• Collaboration• Backup• VoIP / Hosted PBX / UC• Credit Card Processing
Do you need assistancewith your cloud strategy?Benchmarking, Market Analysis,Competitive Analysis, VendorReviews, Go-to-Market, Productmarketing and Training for serviceproviders.