Hes troubleshooting


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Hes troubleshooting

  1. 1. Tech Spec where are YOU?<br />Troubleshooting Your Technology Problems<br />
  2. 2. Making Wireless Work<br />Verify that the physical wireless switch is turned on. <br />Switch may be on the side or bottom of the computer<br />
  3. 3. Adding a Wireless Connection <br />Start Connect To Show all connections<br />Right click on Wireless Network Connection and select Properties<br />Select Wireless Networks tab<br />Use Windows to configure my wireless <br /> network settings should be checked<br />Select Add<br />
  4. 4. Adding Wireless Continued<br />Enter the name of your network and the security key.<br />The security key will need to be<br /> entered twice.<br />Click OK and OK to exit the <br /> wireless properties window.<br />
  5. 5. How to Map a Network Drive<br />Right click on My Computer<br />Click Map Network Drive<br />
  6. 6. Name Network Drive<br />Type folder name in the browse field<br />Click finish <br />
  7. 7. Mapped Network Drive<br />Mapped network drives will be visible when you open My Computer<br />Path to file on drive will show in the Address box<br />
  8. 8. Creating Folders<br />Click File on the menu bar and then select New and Folder.<br />You can create folders within folders to organize files.<br />
  9. 9. Backing Up Documents<br />Open the My Documents folder.<br />
  10. 10. Backing Up Documents<br /> Click Edit on the menu bar and choose Select All (The documents and files in the folder will be highlighted)<br />
  11. 11. Backing Up Documents<br />Right click on any item in the folder and choose Send To<br />Select the desired media from the list: Writable CD or DVD, thumb drive, or home file folder<br />
  12. 12. Backing Up Your Favorites<br />Open My Computer—Local Disk (C:)—Documents and Settings—Your Name<br />Favorites will be one of the files in this folder. (It will look like a star.)<br />Right Click on the star and choose Send To and select your desired saving media.<br />
  13. 13. Backing Up Your Favorites<br />Right Click on the star (drop down menu will appear)and choose Send To and select desired saving media.<br />
  14. 14. Document Properties<br />You can find information about files and documents by right clicking on the icon and selecting Properties.<br />The Target box will show location of the file or document.<br />The General tab will show the file size<br />The Sharing tab will show whether or not the file is shared.<br />The Security tab will show the permissions assigned to the document.<br />
  15. 15. Outlook Overview<br />Outlook can be accessed only when your computer is connected to the Fulton County network.<br />Monitor your folder size.<br />Open Microsoft Office Outlook<br />Right click on Mailbox-Teagle, Donia G.<br />Select Properties for Mailbox-Teagle, Donia G.<br />Select Folder Size toward the bottom of the screen<br />
  16. 16. Outlook Overview<br />Open Microsoft Office Outlook<br />Right click on Inbox<br />Select Properties<br />
  17. 17. Outlook Overview<br />Select Folder Size toward the bottom of the screen<br />
  18. 18. Monitoring Your Mailbox Size<br />The Total Size box tells how much data is stored on the server.<br />Looking at the subfolders will show you which folders contain the most data.<br />Sent Items are often overlooked.<br />Personal Folders move files to your hard <br /> drive and take them off of the <br />exchange server.<br />
  19. 19. Webmail <br />Use Webmail when not connected to the FCBOE network.<br />http://webmail.fultonschools.org<br />Logon using FCS UserID and Password<br />
  20. 20. When your student desktops look like this:<br />
  21. 21. And your mini-switch looks like this:<br />No green lights!<br />It has no power!<br />
  22. 22. If the power cord is connected, your mini-switch will look like this:<br />Green lights!<br />
  23. 23. And your computer screen will look like this:<br />
  24. 24. Activboard Troubleshooting<br />Searching for signal:<br />If all cables are connected, hold down the Fn key and press F8 at the same time to tell the computer to talk to the projector<br />
  25. 25. The pen won’t work<br />You have a picture, but the pen won’t work.<br />Look at the flame in the upper left corner of the board<br />If it is not lit, the board is unplugged.<br />
  26. 26. If there is a red line through the board icon in the system tray:<br />The board is not connected.<br />Check to ensure the board has power and that the board is connected to your computer.<br />
  27. 27. If the pen is not aligned to the cursor: <br />Calibrate the board<br />Right click on the board icon in the system tray<br />Hover the pen above the flame on the board until the calibrate window appears.<br />
  28. 28. How To Crop Pictures using Picture Manager<br /> Click Start<br /> Click Microsoft Office.<br /> Click Microsoft Office Tools.<br /> Click Microsoft Office Picture Manager <br />
  29. 29. How To Locate Picture<br />Click the Adding Picture<br /> Shortcut… link in the Picture<br /> Shortcuts… Task Pane on the<br /> left side of the Picture Manger window <br />
  30. 30. How To Locate Picture<br /> 2. Locate and select the picture or folder Picture <br />3. Double click selected picture<br />
  31. 31. Locate Crop Tool<br />The crop tool will remove distracting content from picture subject.<br />Click Edit Picture button <br />Click crop tool located on right tool bar. <br />
  32. 32. Crop Picture<br />Position the cropping tool over a cropping handle and then do one of the following: <br />
  33. 33. Crop Picture<br />To crop one side, drag the center handle on that side inward.<br />To crop equally on two sides at once, hold down CTRL as you drag the center handle on either side inward.<br />To crop equally on all four sides at once, hold down CTRL as you drag a corner handle inward.<br />On the picturetoolbar, click ok.<br />Congratulations, <br />picture cropped!!!<br />
  34. 34. Top Ten Ways to Prevent Viruses<br />Use an anti-virus program and keep the virus definitions up to date<br />(Fulton County uses LANDesk Anti-virus)<br />Do not install programs like Limewire, Kazaa or other peer to peer software. These programs contain spyware.<br />Do not download free stuff like screen savers, weather programs (Weatherbug), or Instant Messengers. These programs have trojans, malware, and spyware piggy-backed and update without you knowing it.<br />Do not visit untrusted sites like pornography, betting, or joke sites.<br />
  35. 35. Top Ten Continued<br />Use email with built-in anti-virus protection<br />Do not open email attachments with extensions such as .exe, .bat, .com, .shs, .vbs, .scr, .pif, .jse, .vbe. Picture files with extensions like .jpg, .bmp, and .gif are usually fine.<br />Keep Windows updated<br />Use a browser other than Internet Explorer, such as Mozilla Foxfire. Hackers tend to target IE.<br />Be careful clicking links on Facebook. Also, activities such as Farmville can install spyware and other such threats to your computer.<br />Proxy websites can be phishing sites and compromise personal information. Hotel and coffee shop “hotspots” can be examples of these.<br />
  36. 36. Virus Definitions Up To Date?<br />Double click on the little gold arrow in the lower right corner of the system tray.<br /> Look at the date beside Virus Definitions to ensure that it is recent.<br />Notify your Technology Specialist if the date is not current. <br />
  37. 37. Printing<br />Take notice of the printer to which a document is being sent.<br />
  38. 38. Change Your Printer Selection<br />Click the down arrow next to the printer Name to select a different printer.<br />
  39. 39. Changing the Default Printer<br />Click Start<br />Select Printers and Faxes<br />Right click on your desired default printer and choose Set as Default Printer.<br />Print jobs will be sent to default printer unless a different printer is selected.<br />