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Bot Trends 2016

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Bot Trends 2016

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Bots are changing the way we interact with services and have already been labelled as the “new apps”. They could be the future of communication and the beginning of a new era of the internet. WeChat has already shown how to build a truly mobile platform. Other messenger platforms like Facebook Messenger, Skype, Telegram, Line, Slack or HipChat are competing to become the "WeChat of the West".

Bots are changing the way we interact with services and have already been labelled as the “new apps”. They could be the future of communication and the beginning of a new era of the internet. WeChat has already shown how to build a truly mobile platform. Other messenger platforms like Facebook Messenger, Skype, Telegram, Line, Slack or HipChat are competing to become the "WeChat of the West".

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Bot Trends 2016

  1. 1. @3x14159265 Bot Trends 2016 Bots starting a new era of the Internet
  2. 2. @3x14159265 Chatbot: interacting with a service through a conversational interface (e.g. messengers)
  3. 3. @3x14159265
  4. 4. @3x14159265 Chatbots have existed since the 90’s. Why now?
  5. 5. @3x14159265 * Big 4 Messaging Apps: WhatsApp, Facebook Messenger, WeChat, Viber * Big 4 Social Networking Apps: Facebook, Twitter, LinkedIn, Instagram
  6. 6. @3x14159265 Existing platforms are becoming more important - and chatbots are the way to go
  7. 7. @3x14159265
  8. 8. @3x14159265
  9. 9. “ @3x14159265 “Messaging is one of the few things that people do more than social networking.” Mark Zuckerberg, Founder of Facebook
  10. 10. @3x14159265
  11. 11. @3x14159265
  12. 12. “ @3x14159265 “Chat apps will come to be thought of as the new browsers; bots will be the new websites. This is the beginning of a new Internet.” Ted Livingston, Founder of Kik
  13. 13. @3x14159265 > > Websites Apps Chatbots
  14. 14. @3x14159265 WeChat > 700 Mio MAU
  15. 15. @3x14159265 Pioneering model of “apps within an app” A truly mobile platform Payments as a portal ~ $7 ARPA WeChat
  16. 16. @3x14159265 The race to become the “WeChat of the West”
  17. 17. @3x14159265 Facebook Messenger 950 Mio MAU Q2 2016 Line 220 Mio MAU Q1 2016 Telegram 100 Mio MAU Q1 2016 Slack 3 Mio DAU Q2 2016 HipChat ? Kik 200 Mio RU Q1 2016 MAU: monthly active users DAU: daily active users RU: registered users Skype 300 Mio MAU Q2 2016
  18. 18. @3x14159265 Facebook Messenger 950 Mio MAU Q2 2016 Line 220 Mio MAU Q1 2016 Telegram 100 Mio MAU Q1 2016 Slack 3 Mio DAU Q2 2016 HipChat ? Kik 200 Mio RU Q1 2016 MAU: monthly active users DAU: daily active users RU: registered users Skype 300 Mio MAU Q2 2016 PRIVATE BUSINESS
  19. 19. @3x14159265 WhatsApp > 1 Bn MAU Business Features to come late 2016
  20. 20. @3x14159265 estimated distribution of (private) messengers according to statista.com
  21. 21. @3x14159265 ~13 Mio Users 2008 - Release of iOS App Store ~ 2.5 Bn Users 2016 - Release of Bot platforms Opportunity
  22. 22. @3x14159265 Receive Messages Text GIF/Video Location Other Media Messenger ✅ ✅ ✅ ✅ Telegram ✅ ✅ ✅ ✅ Kik ✅ ✅ ❌ ❌ Line ✅ ✅ ✅ ✅
  23. 23. @3x14159265 Text GIF/Video Location Other Media Slack ✅ ✅ ❌ ✅ Hipchat ✅ ✅ ❌ ✅ Skype ✅ ✅ ❌ ❌ Receive Messages
  24. 24. @3x14159265 Text GIF/Video Location Other Media Structured Messages Messenger ✅ ✅ ❌ ❌ ✅ Telegram ✅ ✅ ✅ ✅ ✅ Kik ✅ ✅ ❌ ❌ ~ Line ✅ ✅ ❌ ✅ ~ Send Messages
  25. 25. @3x14159265 Text GIF/Video Location Other Media Structured Messages Slack ✅ ✅ ❌ ✅ ✅ Hipchat ✅ ✅ ❌ ✅ ✅ Skype ✅ ✅ ❌ ❌ ❌ Send Messages
  26. 26. @3x14159265 Conversational vs Transactional
  27. 27. @3x14159265
  28. 28. @3x14159265 Understand and process natural language (NLU, NLP) Interact in a “human” way E.g. Luka.ai assistant.ai Conversational Chatbots
  29. 29. @3x14159265 Landscape Conversational Enabler
  30. 30. @3x14159265
  31. 31. @3x14159265
  32. 32. @3x14159265 Command oriented “Form” like interaction E.g. “/” commands in Slack Uber Bot for Messenger Transactional Chatbots
  33. 33. “ @3x14159265 “Messaging has the potential to be the command line for normal humans.” Sarah Guo, Greylock Ventures
  34. 34. @3x14159265 UI Elements
  35. 35. @3x14159265
  36. 36. @3x14159265
  37. 37. @3x14159265 Horizontal Slider
  38. 38. @3x14159265 “Hardcoded” commands Keyboard buttons Horizontal inline results
  39. 39. @3x14159265 Vertical inline results Inline buttons Inline paging
  40. 40. @3x14159265 Vertical inline results Inline buttons Inline paging “Horizontal Slider”
  41. 41. @3x14159265
  42. 42. @3x14159265 JOIN THE COMMUNITY facebook.com/groups/chatbotdevelopers
  43. 43. @3x14159265 botfather.me
  44. 44. @3x14159265 Resources ● https://orat.io/blog ● http://www.businessinsider.de/the-messaging-app-report-2015-11?r=US&IR=T ● https://medium.com/@saranormous/clippy-s-revenge-39f7387f9aab#.pkaqk 2r7h ● http://www.statista.com/statistics/263795/number-of-available-apps-in-the- apple-app-store/ ● http://blog.appannie.com/understanding-global-messaging-app-user/ ● http://a16z.com/2015/08/06/wechat-china-mobile-first/

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