Marrying scale and responsiveness, Heather Petch


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Marrying scale and responsiveness, Heather Petch

  1. 1. ESRC/TSRC/ACEVO Policy seminarThird Sector Delivery: Marrying Scale and Responsiveness Heather Petch, March 8th 2012
  2. 2. Perspective and topics• Housing• Marginalised and vulnerable people• Neighbourhoods and communities (of interest)• Advocacy• Innovation including co-design & production• Asylum system – UKBA contracts
  3. 3. Marginalised and vulnerable people• Need for a holistic response• May need longer/more intense period of engagement• Too many agencies/no clear point of contact• Systems and processes too confusing• People are excluded – ‘opt’ out (homelessness, refusing treatment) pushed out (homeless women)• Informal care and support• Pay a heavy price for failure
  4. 4. Advocacy, co-design & productionAdvocacy Co-design and production• Needs are marginalised in design e.g. lack of info re migrants• People don’t know how to • Valuing knowledge and challenge or not confident expertise of people who to do so need/use services • Effectiveness of engagement e.g. informal advice • Ownership/ part of solution
  5. 5. Housing transfers & scale• Biggest transfer of public assets in Europe in 20th Century• Learning from this experience in 21st C. for Third Sector e.g. did quality improve? Was mission/independence retained? Role of volunteering & campaigning?• Mergers & scale - responsiveness to specific places and groups/needs?
  6. 6. Housing’s role in neighbourhoods Housing Building housing management Managing assets Investing in Supporting Neighbourhoods people
  7. 7. Housing, localism & public sector reformInfrastructuresupport - Housing Partnering -has strong Housing caninfrastructure & support orspace/buildings participate in consortia inSupporting co- bidding forproduction – as contractsfacilitator, advocat Reach - Housinge, link Advocating – can support people supporting to access services neighbourhoods and be a source of to organise and referrals advocate
  8. 8. Is this happening and if not why not? Priorities - aligning neigh’hood and business Culture objectives? Trust? Engage- ment? Responsiveness? Valuing expertise of others – local people and other agencies ….but some are ….
  9. 9. Innovation• Co-design and production – Accommodate & up2us• Partnerships and collaboration - Collaborate, Together for Communities
  10. 10. UKBA & asylum contracts• C. £10 billion worth; largest area accommodation c £6 billion; advice & support; transport; removals• New accommodation contracts about to be announced – Serco, G4S, Reliance• Previous providers - mix of LA consortia linked to SMPs & private (60%); links to housing and integration strategies; surplus on LA contracts used to support integration (£millions)• Advice & support – refugee VS - but from 2013/14?• Broader outcomes? Eco-system?
  11. 11. Blueprint for actionAn understanding of the issueEngagement and co-designWhat change or intervention is needed?What resources/expertise are needed?How far do people want to engage themselves?Joining forces - partnerships & consortia?BUT Who is setting the agenda/outcomes?BUT What are the other forces, influences that impact on the client/need and are outside of the contract? Who is responsible?BUT What impact does the contract have on other factors and who manages this?
  12. 12. Manage and resolve conflictNewcastle: conflict resolution Bristol: Barton Hillnetwork, ARCH Together• ‘Engage for change’ workshops with tenants and residents in area where a refugee was attacked• Additional training in conflict resolution for some
  13. 13. Provide shared space• Bolton urban care and neighbourhood centres• New community centres offering options for existing settled tenants and newcomers (ACANE, LeedsRefugee forum space)