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Le « RUN » (ou la Tierce Maintenance Applicative)

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Après avoir mis en ligne un nouveau site web, on entre dans une phase dite de « RUN » ou plus précisément en Tierce Maintenance Applicative (TMA). Il s’agit d’assurer une maintenance corrective, mais pas seulement… Il faut prendre en compte la maintenance préventive, la maintenance adaptative, le support fonctionnel, l’exploitation, etc.

Or il y a souvent des confusions entre toutes ces notions. Je propose de partager leur définition et quelques bonnes pratiques de mise en œuvre, tout en illustrant la spécificité de chacune de ces maintenances à partir de situations empruntées aux classiques du cinéma.

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Le « RUN » (ou la Tierce Maintenance Applicative)

  1. 1. 1 PARISWEB2015
  2. 2. 2 LE « RUN » Leïla Touati – ekino. @Leila_Touati
  3. 3. 3 Introduction Le « RUN » ou les prestations de maintenance préventive, adaptative, corrective…
  4. 4. 4 Maintenance corrective
  5. 5. 5 Réactivité Maintenance corrective
  6. 6. 6 Alerte Analyse Mobilisation Correction Support N1 => N2 => N3 Maintenance corrective Réactivité
  7. 7. 7 Maintenance préventive
  8. 8. 8 Anticipation Maintenance préventive
  9. 9. 9 Sécurité technique Données personnelles Obsolescence Maintenance préventive Anticipation
  10. 10. 10 Maintenance adaptative
  11. 11. 11 Écosystème Maintenance adaptative
  12. 12. 12 Navigateurs OS mobile Maintenance adaptative Écosystème
  13. 13. 13 Exploitation
  14. 14. 14 Monitoring Exploitation
  15. 15. 15 Métrologie Supervision Cloud computing ? Exploitation Monitoring
  16. 16. 16 Support fonctionnel
  17. 17. 17 Disponibilité Support fonctionnel
  18. 18. 18 Vulgarisation Relation client Confiance Support fonctionnel Disponibilité
  19. 19. 19 Conclusion Le « RUN » c’est une course de fond. (non pas un sprint !)
  20. 20. 20 Remerciements et crédits Merci à Delphine Malassingne Axel Pavageau Matthieu Domain Films : • Forrest Gump, Robert Zemeckis, 1994 • Spiderman 3, Sam Raimi, 2007 • Minority Report, Steven Spielberg, 2002 • The Wolf of Wall Street, Martin Scorsese, 2013 • 2001: A Space Odyssey, Stanley Kubrick, 1968 • The Artist, Michel Hazanavicius, 2011
  21. 21. 2121 Leïla Touati touati@ekino.com ekino. 157, rue Anatole France 92309 Levallois Perret +33 1 49 68 73 00 contact@ekino.com ekino

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