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Open interfaces ccw 2015

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Vortrag zum Thema „Open Interfaces: State of the Art für die Systemintegration“ von Wolfgang Siegel, sokrates gmbh.

Published in: Software
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Open interfaces ccw 2015

  1. 1. Experten für Contact Center Lösungen Open Interfaces: State of the Art für die Systemintegration
  2. 2. Experten für Contact Center Lösungen Unsere Erfahrung • Interner IT-Dienstleister des result Konzerns • Consulting seit über zehn Jahren im Bereich Contact Center Technologie & Prozesse Beratung und Implementierung aus einer Hand, in enger Zusammenarbeit mit den Vertriebs- und Servicepartnern von Avaya Managed-Service-Leistungen für namhafte Callcenter • Dabei seit NES Contact Center Release 1.0 • Engagiert in der Avaya Anwendervereinigung durch Wolfgang Siegel, Vorstandsvorsitzender seit 1999
  3. 3. Experten für Contact Center Lösungen Webservices des AACC AACC
  4. 4. Experten für Contact Center Lösungen Fallbeispiele
  5. 5. Experten für Contact Center Lösungen Fallbeispiel 1: Taxi-Ruf • Anbindung des Leitsystems für einen Taxi-Ruf • Dynamische Warteschlange in Abhängigkeit der freien Taxis • Intelligentes Routing an Partner-Unternehmen
  6. 6. Experten für Contact Center Lösungen Fallbeispiel 2: Web Chat • Vollständiges Chatsystem mit Webservices realisierbar • In Avaya voll integriert (analog zu Voice und E-Mail): Agent Desktop, Skillbased Routing, Reporting • Frei in Design und Funktionalität: Personalisiert oder anonym, Themenauswahl, Dokumentenabruf • Denkbare Alternative: Bestehendes Chat System integrieren VielenDank– wir sehenuns dannanIhremStandHalle 4, H4/J3!
  7. 7. Experten für Contact Center Lösungen Fallbeispiel 3: Mailbutler • Vereinfachtes Frontend zur E-Mail-Steuerung für Supervisor • Funktionserweiterung: Automatisierte Weiterleitung Änderung der Betreffzeile Dynamische Suchkriterien Markierung von Textpassagen Formalisierung des Textes Zeitsteuerung
  8. 8. Experten für Contact Center Lösungen Vielen Dank! Kontakt sokrates: consulting und systemintegration gmbh Subbelrather Straße 15 · 50823 Köln www.sokrates.de Wolfgang Siegel Frank Rohlfing w-siegel@sokrates.de f-rohlfing@sokrates.de +49 221 88818-820 +49 221 88818-830

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