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The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016

Director of Product Consulting Jessica Hall presented "Five Stages of Accepting Negative Feedback" at Ela Conf on November 4, 2016. Her presentation goes through the five stages of accepting negative customer feedback and how to reframe it to see it as the gift that it is.

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The Five Stages of Accepting Negative Customer Feedback - Jessica Hall's Presentation at Ela Conf 2016

  1. 1. Jessica Hall @jesshallway Jessica.hall@3pillarglobal.com STAGES OF ACCEPTING NEGATIVE FEEDBACK
  2. 2. Minutes of yoga20
  3. 3. Denial @elaconf @jessHallway
  4. 4. Anger @elaconf @jessHallway
  5. 5. Consideration @elaconf @jessHallway
  6. 6. or
  7. 7. Panic @elaconf @jessHallway
  8. 8. Excitement @elaconf @jessHallway
  9. 9. “When givingcritical feedback to women, male managers may be especially worried about how the feedback will be received. This “protective hesitation”… is a critical barrier in having conversationsnecessary to advance women’s careers.” Shelley Correll,CarolineSimard HarvardBusiness Review
  10. 10. Denial Anger Consideration Panic Excitement GO GET IT @elaconf @jessHallway
  11. 11. THANKS! Jessica Hall @jessHallway jessica.hall@3pillarglobal.com @elaconf

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