Real Results: A profile of 8 hospital systems and the benefits they have seen using the 3M™ 360 Encompass™ System

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When you increase productivity and improve quality in your organization, it’s definitely worth celebrating.

The 3M 360 Encompass System can help hospitals do just that.

Even though ICD-10 was delayed again, hospitals nationwide are still seeking solutions to health care’s evolving challenges. Nearly 1,400 hospitals in the U.S. have chosen 3M 360 Encompass as one of their solutions.

Implementing new systems in a hospital isn’t always easy, but customers using 3M 360 Encompass have seen productivity boosts, revenue increases, and case mix index improvements as just a few of the benefits.

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Real Results: A profile of 8 hospital systems and the benefits they have seen using the 3M™ 360 Encompass™ System

  1. 1. Real Results: A profile of 8 hospital systems and the benefits they have seen by using the 3M™ 360 Encompass™ System.
  2. 2. Hospital profile Location: Ohio Type: Integrated, multi-specialty, non-profit Beds: 1,200+ Annual admissions: 150,000+ Their story Their results with 3M 360 Encompass 21% increase in inpatient coder productivity 63% decrease Patient safety indicators (PSIs) and hospital-acquired complications (HACs) in physician agreement rate 12% increase As one of the first users of the 3M™ 360 Encompass™ System, this healthcare system created a committee to investigate the increases in patient safety indicators (PSIs) and hospital-acquired complications (HACs) that affected quality. 3M 360 Encompass provided the automated system it needed to better understand patient data through documentation. Better communication with CDI reviewers and coders helped facilitate a decrease in PSIs and HACs. Productivity also increased as a result of better clinical documentation.
  3. 3. Hospital profile Location: Washington state Type: Multi-hospital, integrated, non-profit Beds: 1,000+ Annual admissions: 40,000+ Their story Their results with 3M 360 Encompass 88% agreement rate between coders and CDI reviewers 19% increase in net revenue 90% query acceptance rate ? A crucial objective for this integrated health system was to maintain quality, not focus on quantity. In using the 3M™ 360 Encompass™ System, the clinical documentation process improved significantly. The process between CDI reviewers, physicians, and coders was also streamlined and made more efficient.
  4. 4. Hospital profile Location: Kansas Type: Rural, private, non-profit Beds: 200+ Annual admissions: 6,000+ Their story Their results with 3M 360 Encompass 45% increase in inpatient coder productivity 20% increase 1.5 coders moved from coding to other responsibilities in outpatient coder productivity This rural community hospital had just moved to a new EHR, with 95 percent electronic documents. A key objective in using the 3M™ 360 Encompass™ System was to increase productivity and create a more streamlined, automated system to enhance the workflow. As changing regulations exert new demands on rural hospitals and with limited staff and fewer resources, the hospital needed to find new and innovative ways to prepare for regulatory mandates.
  5. 5. Hospital profile Location: Texas Type: Children’s hospital, non-profit, private Beds: 550+ Annual admissions: 25,000+ Their story Their results with 3M 360 Encompass 5 outsourced coders no longer required in case mix index 10% increase Decrease in medical necessity denials State initiatives changed the way in which this children’s facility was operating. They needed new technology and a CDI program.With the 3M™ 360 Encompass™ System, this hospital created a new CDI program that helped facilitate better communication between caregivers. The hospital also saw strong productivity and financial improvements. The new program’s benefits resulted in a reduction of five outsourced coders (equivalent to 30-percent productivity increase), increased case mix index for two consecutive years, and a decrease in medical necessity denials.
  6. 6. Hospital profile Location: Tennessee Type: Multi-hospital, integrated, non-profit Beds: 1,500+ Annual admissions: 50,000+ Their story Their results with 3M 360 Encompass 98% coding accuracy at time of final coding 35% improvement in ICD-9 concurrent coding 93% accuracy in DRG assignment Recognizing the need to optimize its resources for both coding and CDI, this healthcare system changed its workflow by using 3M™ 360 Encompass™ to facilitate change. Moving from a retrospective coder billing model, it created a concurrent CDI and coding team. This allowed patient bills to be dropped when the patient was discharged from the hospital.
  7. 7. Hospital profile Location: Utah Type: State, academic, multi-specialty Beds: 450+ Annual admissions: 22,000+ Their results with 3M 360 Encompass Their story 20% increase in inpatient coder productivity between CDI and quality teams, flagging key quality indicators Positive increase in case mix index Created new workflow This innovative healthcare system used the 3M™ 360 Encompass™ System’s technology improve productivity and documentation quality. Upon seeing positive case mix index and productivity increases in a short time, the system expanded use to include the quality department. This allowed the CDI and quality teams to identify real-time patient data and assess key information before the patient was discharged, reducing workflow redundancy.
  8. 8. Hospital profile Location: Missouri Type: State, academic, multi-specialty Beds: 450+ Annual admissions: 20,000+ Their story Their results with 3M 360 Encompass First site to use auto- suggested coding for inpatient and outpatient No additional training Improved physician documentation as CDI and coding teams work in tandem, using ICD-10 CDI edits required for teams using the functionality This academic hospital was first to use the auto-suggested coding functionality of the 3M™ 360 Encompass™ System. After using this new process for a relatively short time, the hospital applied the process to their ICD-10 transition. The team used the full coding and CDI capabilities to increase specificity for the ICD-10 code sets.
  9. 9. Hospital profiles “in progress” Every month, more new clients start using the 3M™ 360 Encompass™ System. They are in various stages of implementation and are seeing solid results, even those in the early stages of the process. These clients represent all types of hospitals: Academic, non-profit, state, metro/urban, rural, and integrated delivery networks (IDNs). Their stories Their results with 3M 360 Encompass 20%average increase in inpatient coder productivity Improved clinical documentation Increased query opportunity and CDI edits as part of ICD-10 preparation and better agreement with suggested DRG ? Newly implemented hospital sites are adapting to new technology, learning new systems, and understanding new workflows. After adopting 3M 360 Encompass, sites are realizing its benefits. such as increased ICD-9 productivity and better communication between coders and CDI reviewers. Along with seeing more complete clinical documentation, these hospitals are using the system to greatly assist in the ICD-10 transition.
  10. 10. Even though ICD-10 has been delayed again, healthcare delivery and payment continue to evolve. Are you ready for the challenges ahead? More than 1,200 hospitals have chosen the 3M™ 360 Encompass™ System to provide computer-assisted coding (CAC) , clinical documentation improvement (CDI), and help with the eventual transition to ICD-10. 3M 360 Encompass is the only automated coding and documentation improvement system that leverages 3M-proprietarry natural language processing (NLP) and rules. It seamlessly integrates CAC, CDI, quality indicators and analytics to capture, analyze and advance patient information. Customers recently ranked 3M 360 Encompass #1 in the 2013 Best in KLAS report1 . For more information on the report and the system, visit us online at www.3Mhis.com/360E. To see our entire suite of health information products and solutions, contact a 3M sales representative at 800-367-2447, or visit us at www.3Mhis.com. Health Information Systems 575 West Murray Boulevard Salt Lake City, UT 84123 U.S.A. 800 367 2447 www.3Mhis.com 3M and 360 Encompass are trademarks of 3M Company.The International Statistical Classification of Diseases and Related Health Problems -Tenth Revision (ICD-10) is copyrighted by theWorld Health Organization,Geneva,Switzerland - 1992-2008. Please recycle. Printed in U.S.A. © 3M 2014. All rights reserved. Published 04/14 70-2009-9318-9 Real clients, real results. What does it mean for you? 1“2013 Best in KLAS Report: Software and Services, Medical Records Coding and Computer-Assisted Coding Segments.” January 30, 2014. © 2014 KLAS Enterprises, LLC. All rights reserved. www.klasresearch.com

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