I had to opportunity to present at the CHI Netherlands Conference 2009. The theme of the conference this year was "change" (what else). Because Service design is really gaining momentum in the Netherlands, the conference organizers dedicate a whole track to it. So this was a great opportunity for me to share the passion and dedication we have for this field at 31Volts.
See http://www.31v.nl/2009/06/the-world-is-a-garage-designing-services-is-a-messy-job/ for more info on this presentation