The life of a Service Designer


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The life of a Service Designer

  1. 1. the life of a service designer 31VOLTS 31VOLTS
  2. 2. aq ab ui ou ck t 3 wo 1V rd olt s 31VOLTS
  3. 3. wh at wed o help organizations to design and implement better services 31VOLTS
  4. 4. sta serv rts ice wi de th sig pe n op le business people technology
  5. 5. What does a service designer do? 31VOLTS
  6. 6. we design the process 31VOLTS
  7. 7. am an b d i itio m n, pl st em ra en teg tat y ion
  8. 8. so ne me ed tim to e go s y lar ou ge !
  9. 9. we take you into the world 31VOLTS
  10. 10. be pa in rt g of the th re e r is es ul t
  11. 11. fro to m i pe nsi rso gh na ts ’s
  12. 12. we develop tools 31VOLTS
  13. 13. fin rig d ht ing qu th es e tio n
  14. 14. us dig ing gi cu ng d ltu ee ra pe lp r ro be s
  15. 15. we bring insights and concepts to life 31VOLTS
  16. 16. in th ac et us ou to ch m po er in jou t rn ey
  17. 17. in the a s nu Service Blueprint van bezoek aan afdeling e!oscopie er ts vic & e b bo FYSIEKE Entree, Hal Hal, Kleed- Kleed- Gang E"o Scanner E"o Kleed- Gang,lu ltsEigen OMGEVING Balie gang kamer kamer Kamer Kamer kamer Hal ep omgeving ACTIES melden, met uit- naar onder- s"oon- naar naar rin huisarts PATIENT sti!er wa"ten afgeven verple- ger mee kleden wa"ten e"o- kamer wa"ten zoek maken kleed- kamer huis t bellen Interactiegrens oproep, wijzen, s"oon- ? ? ? DIRECTE welkom onder- inli"ten CONTACT- wegwijs arts maken, intake zoeken uitkomst PERSONEN maken halen afs"eid Grens zi!tbaarheid PERSONEN verple- andere andere dossier dossier huisarts BACKSTAGE ger patient- patient- opvra- aanvul- inli"ten bellen en zien en zien gen len Grens interne interactie ONDER- STEUNENDE sti!er data patient- e"o patient- PROCESSEN code syteem dossier ma"ine dossier
  18. 18. we help people co-design
  19. 19. de st sig ar ne tin rs g w wa it rm h a ing -u p
  20. 20. co th -d e r es itg ign ht in co g in nt ex t
  21. 21. we prototype ideas 31VOLTS
  22. 22. ro pro lep to lay typ an ing d s us to ing ry tel lin
  23. 23. ra & pi int d- er pro fac to e s typ ke in tch g ing
  24. 24. re cap • design the process • take you into the world • develop tools • bring insights and concepts to life • help people co-design • prototype ideas 31VOLTS
  25. 25. what’s the result? 31VOLTS
  26. 26. se r v eg ice . n -s ew ce na rio ’s
  27. 27. what’s the gain? 31VOLTS
  28. 28. ha pp ier cu sto m er s services that fit better into people’s lifes 31VOLTS
  29. 29. re m se ark rv ab ice le s value for the service provider 31VOLTS
  30. 30. Thanks! @marcfonteijn + 31 648 37 29 04