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A solution for calculating & displaying real-time data in contact centers. For every team, create a unique web-based layout with KPIs based on contact center, ERP or ticketing system data; pictures; message tickers / marquees; YouTube videos; web content; and even PowerPoint slides (after export to a PDF file). Do you really need to talk to the IT guys to modify a wallboard?
Available for Cisco Unified Contact Center Express (UCCX) 8.5+ and Enterprise (UCCE) 8.5+ (incl. Packaged UCCE). The solution's architecture also allows it to serve as a presentation layer for other systems. If that's your case, let's talk.
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