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2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

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If reports from the standard reporting packages that come with Cisco contact center do not meet your requirements, consider having custom reports created. The underlying technology does not really matter since our specialists are able to create reports on almost any platform. This includes Cisco Unified Intelligence Center (CUIC), older Cisco WebView, or Microsoft SQL Reporting Services.

Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/REPORTING.

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2Ring HISTORICAL & REAL-TIME REPORTING (Cisco UCCX, UCCE) - slide deck

  1. 1. WE TURN DATA INTO INFORMATION 2Ring REPORTING Professional Services
  2. 2. 2Ring .. Who are we? What do we do? » Founded in 2001 › EMEAR headquarters in Slovakia, EU › North American headquarters in Sacramento, CA » Offering solutions worldwide via Cisco Resellers › Indirect Sales Strategy » CDN Member – Cisco Preferred Solution Developer » Flexible & knowledgeable development / sales teams › We listen to your feedback / incorporate features › Deliver custom-based integrations to your environment
  3. 3. Contact Center Applications / Services Unified Communications Applications 2Ring .. Solutions
  4. 4. 2Ring REPORTING .. Professional Services » Real-time and historical custom reports » Platform independent › MS SQL Reporting Server › Cisco WebView › Cisco Unified Intelligence Center › Crystal Reports › Oracle › ...
  5. 5. 2Ring REPORTING .. Benefits » Web-based › Accessible from anywhere and anytime » Combine data from multiple sources if suited › Cisco IP telephony & contact center data › ERP & CRM systems › Service desk systems › ... » Solve extraordinary situations › Statistical day starting at 7AM and not after midnight › Multiple agents sharing one extension
  6. 6. 2Ring REPORTING .. Example 1 Historical Report on MS SQL Server
  7. 7. 2Ring REPORTING .. Example 2 Historical Report on CUIS
  8. 8. ADDRESS PHONE EMAIL WWW ADDRESS PHONE EMAIL WWW Galvaniho 15/C 821 04 Bratislava Slovak Republic +421 (2) 5822 4550 info@2Ring.com www.2Ring.com 2Ring .. North America HQ2Ring .. EMEAR OFFICE MOBILE EMAIL Tom McCain Director of North American Sales +1 (916) 426-3790 +1 (480) 255-7500 tmccain@2Ring.com 2Ring .. Questions OFFICE MOBILE EMAIL Michal Grebáč Strategic Sales & Marketing Director +1 (916) 282-9514 +1 (916) 514-3355 mgrebac@2Ring.com 2Ring .. Connect with Us 8880 Cal Center Drive Suite 400, Sacramento, CA 95826, USA (916) 426-3790 info-na@2Ring.com www.2Ring.com

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