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2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

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This is a slide deck on 2Ring SCRIPTS & FORMS. This is a web-based application focused on data collection and the recording of structured information about clients and their needs obtained during call handling in the contact center. Power users can build advanced wrap-up forms and guiding scripts.

Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/SF.

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2Ring SCRIPTS & FORMS (Cisco UCCX, UCCE) - slide deck

  1. 1. REDUCE CALL TIMES (AND LEARN MORE) 2Ring SCRIPTS & FORMS v2.0
  2. 2. » Founded in 2001 › EMEAR headquarters in Slovakia, EU › North American headquarters in Sacramento, CA » Offering solutions worldwide via Cisco Resellers › Indirect Sales Strategy » CDN Member – Cisco Preferred Solution Developer » Flexible & knowledgeable development / sales teams › We listen to your feedback / incorporate features › Deliver custom-based integrations to your environment 2Ring .. Who are we? What do we do?
  3. 3. 2Ring Product Portfolio .. Unified Communications Applications Contact Center Applications / Services
  4. 4. » Build unlimited number of guiding scripts & advanced wrap-up forms › Comes with a web-based CONFIGURATION Tool » No need for the time-consuming after-call / wrap-up phase › Start collecting all the necessary info at a call’s start and submit it at the call’s end Introduction to 2Ring SCRIPTS & FORMS ..
  5. 5. A web-based CONFIGURATION Tool .. 2Ring SCRIPTS & FORMS » Build forms with › Single or multi selection groups › Check boxes › Radio buttons › Free text answers › Hierarchy groups » Enhance forms with › Checks & balances › Limits and thresholds
  6. 6. Business Case .. 2Ring SCRIPTS & FORMS » What can these forms do for me? › Decrease turnover/attrition › Make work of agents more fun › More guidance › Less time pressure after a call › Less memorizing › Enhance productivity › Deliver better services to your clients
  7. 7. Benefits .. 2Ring SCRIPTS & FORMS » Agents can › Start filling out right after answering the phone › Fill out multiple forms during a call › Be guided by the form » Analysts can › Automate import of data to a data mart › Create reports › Correlate with other contact center statistics
  8. 8. Benefits .. 2Ring SCRIPTS & FORMS » Supervisors can › Set up a form per call type › Modify forms whenever needed › Use an unlimited number of questions / answers › Organize questions to form a tree structure
  9. 9. Supported Platforms .. 2Ring SCRIPTS & FORMS » Cisco Finesse › UCE Enterprise v9+ › UCX Express v10+ » 2Ring AGENT DESKTOP › Or other CTI OS Toolkit solutions » Cisco Agent Desktop (CAD) › UCC Enterprise › UCC Express
  10. 10. » Agent / Supervisor License › The total number of concurrent Cisco Contact Center agents/supervisors » Purchase › as a separate product › as part of 2Ring AGENT DESKTOP › as part of “Enhanced Bundle” of 2Ring GADGETS of Cisco Finesse » Fits everyone › The solution (and pricing) is ready for call centers of all sizes Licensing .. 2Ring SCRIPTS & FORMS
  11. 11. » Web: www.2Ring.com/SF › Review the system requirements » Want to know more? Start the conversation today! › Schedule a live demo over Cisco WebEx › Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac › Sign up for our blog updates at http://2Ring4uc.blogspot.com/ › Email us: info@2Ring.com or info-na@2Ring.com Related Resources / Q&A .. 2Ring SCRIPTS & FORMS
  12. 12. ADDRESS PHONE EMAIL WWW ADDRESS PHONE EMAIL WWW Galvaniho 15/C 821 04 Bratislava Slovak Republic +421 (2) 5822 4550 info@2Ring.com www.2Ring.com 2Ring .. North America HQ2Ring .. EMEAR OFFICE MOBILE EMAIL Tom McCain Director of North American Sales +1 (916) 426-3790 +1 (480) 255-7500 tmccain@2Ring.com 2Ring .. Questions OFFICE MOBILE EMAIL Michal Grebáč Strategic Sales & Marketing Director +1 (916) 282-9514 +1 (916) 514-3355 mgrebac@2Ring.com 2Ring .. Connect with Us 8880 Cal Center Drive Suite 400, Sacramento, CA 95826, USA (916) 426-3790 info-na@2Ring.com www.2Ring.com

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