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2Ring COMPACT AGENT for Cisco Jabber (Finesse API) - slide deck


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This is a slide deck for a solution built on top of Cisco Finesse API. 2Ring COMPACT AGENT offers a clean and touch screen friendly agent desktop application built on top of Cisco Finesse API. Runs in all major web browsers, inside of Cisco Jabber for Windows, on Cisco DX 650 phones, or even on tablets and smart phones. The flexibility is there, so how far will you go?

This solution is available for Cisco Unified Contact Center (UCCX) 10+ and Enterprise (UCCE) 9+ (incl. Packaged UCCE).

Request a live demo with one of our product expert at or learn more at

Note: 2Ring COMPACT AGENT users also need to have a Cisco Agent License.

Published in: Software, Education
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2Ring COMPACT AGENT for Cisco Jabber (Finesse API) - slide deck

  1. 1. » Founded in 2001 › EMEAR headquarters in Slovakia, EU › North American headquarters in Sacramento, CA » Offering solutions worldwide via Cisco Resellers › Indirect Sales Strategy » CDN Member – Cisco Preferred Solution Developer » Flexible & knowledgeable development / sales teams › We listen to your feedback / incorporate features › Deliver custom-based integrations to your environment 2Ring .. Who are we? What do we do?
  2. 2. 2Ring Product Portfolio .. Unified Communications Applications Contact Center Applications / Services
  3. 3. Introduction .. 2Ring COMPACT AGENT » Built on top of Cisco Finesse API » Available for Cisco UCC Express 10+, Enterprise 9+, Packaged UCCE 9+ » Agent State / Call Control › Dial / Transfer / Conference / Consult » Data Visualization (complex call variables) › Including hyperlink to caller’s contact card in a 3rd party CRM system, IM chat, email, advanced wrap-up forms, .. » Localized also to French, German, Russian
  4. 4. Removes the feeling of being an “agent” .. 2Ring COMPACT AGENT » Clean & touch screen friendly interface » Supports all major browsers › IE 8+, Firefox, Chrome, Safari » Available on desktops & mobile devices › Macs, iPads and iPhones › Android tablets and phones › Cisco Jabber for Windows › Cisco DX 650 › Windows desktops, phones, tablets
  5. 5. Bridges @CiscoCC agents with experts .. 2Ring COMPACT AGENT » Agents using Cisco Finesse and 2Ring TEAM Gadget have real-time information on experts’ availability
  6. 6. How do I add this to my project? .. 2Ring COMPACT AGENT » Part of STANDARD BUNDLE of 2Ring GADGETS for Cisco Finesse › This makes it possible for Remote Experts to use Cisco Finesse when suitable » Become a 2Ring ADVANCED RESELLER › Web: › Email:
  7. 7. » Want to know more? Start the conversation today! › Web: › Schedule a live demo over Cisco WebEx › Follow & DM us on Twitter: @2Ring4UC | @MichalGrebac › Sign up for our blog updates at › Email us: or Related Resources / Q&A .. 2Ring GADGETS for Cisco Finesse
  8. 8. ADDRESS PHONE EMAIL WWW ADDRESS PHONE EMAIL WWW Galvaniho 15/C 821 04 Bratislava Slovak Republic +421 (2) 5822 4550 2Ring .. North America HQ2Ring .. EMEAR OFFICE MOBILE EMAIL Tom McCain Director of North American Sales +1 (916) 426-3790 +1 (480) 255-7500 2Ring .. Questions OFFICE MOBILE EMAIL Michal Grebáč Strategic Sales & Marketing Director +1 (916) 282-9514 +1 (916) 514-3355 2Ring .. Connect with Us 8880 Cal Center Drive Suite 400, Sacramento, CA 95826, USA (916) 426-3790