Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Voxter - Building Value with Kazoo - KazooCon 2015

The Voxter team discuss code contributions to the Kazoo platform, discuss how they are utilizing the platform, and give an in-depth demo of WhApps

  • Be the first to comment

Voxter - Building Value with Kazoo - KazooCon 2015

  1. 1. PRESENTED BY: BUILDING VALUE WITH KAZOO DAYTON TURNER DANIEL FINKE LUCAS BUSSEY -VOXTER
  2. 2. @kazoocon Hello! Dayton Turner Lucas Bussey Daniel Finke
  3. 3. @kazoocon Who are we? • 10 years in VoIP, small 10 person team. • Previously an all-asterisk shop • Kazoo user, contributor for ~4 years (since v1.5!) • Operate as an ITSP Platform globally: Vancouver, San Jose, Los Angeles, Toronto, Montreal, London (UK), Dominica, expanding soon to Australia, Shanghai, Amsterdam. • Multi-zone, multi-cluster environment
  4. 4. @kazoocon What do we do with Kazoo? • Feature enhancements • Bugfixes • Custom Whapps / Integrations • iOS/Android Application (Voxter Mobile) integrated with Kazoo • Network Deployments • Operations tools (Graphing, Monitoring, Logging, etc) • Run our own customers on top of Kazoo
  5. 5. @kazoocon Let’s talk about contributions! In Progress / Completed
  6. 6. @kazoocon Code Contributions: Kazoo Core ACDc • Queue Position Announcements • When callers enter the queue, they will hear “You are currently in position 3 in queue, and your average estimated wait time is 5 minutes” • Various BugFixes/Enhancements within ACDc Conferences • Crossbar Modifications to facilitate participant mute/kick/details via CrossBar API • Audible Participant Count • “There are 3 other people in this conference” • Bugfix for Participant Name Announcements on Join Various other bug fixes (e.g. Voicemail Transcription via iSpeech works again!), Outbound flags in Trunkstore..
  7. 7. @kazoocon Code Contributions: Kazoo Core CallFlow Module: Custom Key/Value Store • Allows you to set arbitrary values that persist through a call, for later retrieval (e.g. Dynamic Callflows, Pivots, etc) • Can be used within the GUI Call Flow editor, or via Pivot • Very helpful for “Session data” (e.g. account number, account rep, Internal ID Info, etc) Dynamic Callflows • Ability to have call flow objects point to dynamic destinations, based on per- call callflow variables, instead of just static assignments • (e.g. Normally, a “user” callflow object would point to an individual, “John Smith” (actually, his internal user id). Now, the user callflow object can look for “dial_user” variable (channel variable), with a static fallback and “dial_user” is pre-set via Custom Key/Value Store module (or even via Pivot!)
  8. 8. @kazoocon DEMO TIME!
  9. 9. @kazoocon ElasticSearch CDR Module
  10. 10. @kazoocon ElasticSearch CDR Module
  11. 11. @kazoocon Callflows: Custom Key/Value Set
  12. 12. @kazoocon Callflows: Custom Key/Value Set
  13. 13. @kazoocon Kazoo-UI Improvements
  14. 14. @kazoocon Let’s talk about contributions! “Coming Soon”
  15. 15. @kazoocon Code Contributions: Coming Soon ACDc • Breakout IVRs • Every <x> minutes, an option to sub out to a callflow for things like Hold Music selection • Have also added native support for Callbacks • E.g. Keep your position in queue and the system will call you when an agent is available Community Scripts • Bulk “Extension” Creation via CSV (including support for FreePBX/Elastix formatted exports) • CLI Tool for bulk document modifications (Supports Users, Devices, Accounts) • Allows you to change things like codecs, allowed applications, disable call forwarding for every device, etc • Realtime CDR stream into Elasticsearch
  16. 16. @kazoocon A special KazooCon Surprise…. New WhApps To be released soon!
  17. 17. @kazoocon New WhApps: Open Source Release Soon! QUiLT • Listens to ACDc events and spits them out in Asterisk “queue_log” format • Allows 3rd party Asterisk-focused queue reporting tools (e.g. Asternic Call Center Stats, etc) to work natively with Kazoo!
  18. 18. @kazoocon New WhApps: Open Source Release Soon! QUiLT • Listens to ACDc events and spits them out in Asterisk “queue_log” format • Allows 3rd party Asterisk-focused queue reporting tools (e.g. Asternic Call Center Stats, etc) to work natively with Kazoo! AMImulator • A fork of “blackhole” • Emulates the Asterisk AMI Event Socket • Facilitates connecting tools written only for asterisk to Kazoo • E.g. FOP, iSymphony, Salesforce Connectors, etc
  19. 19. @kazoocon New WhApps: Open Source Release Soon! QUiLT • Listens to ACDc events and spits them out in Asterisk “queue_log” format • Allows 3rd party Asterisk-focused queue reporting tools (e.g. Asternic Call Center Stats, etc) to work natively with Kazoo! AMImulator • A fork of “blackhole” • Emulates the Asterisk AMI Event Socket • Facilitates connecting tools written only for asterisk to Kazoo • E.g. FOP, iSymphony, Salesforce Connectors, etc Wanna see??
  20. 20. @kazoocon DEMO TIME!
  21. 21. Thank You! #kazoocon14
  22. 22. @kazoocon www.voxter.com hello@voxter.com

×