1.
To Make Your Customers
WAYS
Your Business
Fall In Love With
10

2.
81% of customers
are more likely to give a company repeated business after a good service experience
1. Give awesome customer service
source: http://blog.kissmetrics.com/happy-campers/

3.
2. Look sharp
of purchase decisions are influenced by visual factors
More than 90%
make judgments about a company’s credibility based on its web design
75% of users
source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/

4.
3. Create valuable content, frequently
5X more website
traffic comes to businesses that blog
20 times per month
than those that blog fewer than 4X times per month
source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/

5.
Underpromise,
Overdeliver
say they deliver "superior" customer service
80% of companies
think these same companies deliver "superior" service
8% of people
4.
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
but only

6.
5. Ask for feedback and listen
For every 1 complaint you get there are 26 unhappy customers who have remained silent
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/

7.
Be consistent
Measuring satisfaction on customer
journeys is 30 % more predictive of
overall customer satisfaction than
measuring happiness for each individual
interaction
6.
Source: mckinsey.com

8.
7. Be available
who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner
55% of customers
source: http://www.desk.com/customer-service/factshttp://www.desk.com/customer-service/facts

9.
Be socially responsible
said that they expect to increase the amount of goods and services they buy from socially-responsible companies
30%
8.
Treatment of employees
is the biggest factor (45%) when people decide how responsible a company is
source: goodmustgrow.com

10.
9. Reward loyal customers
Members of a loyalty program are 70% more likely to recommend a product, service or brand
source: snipp.com

11.
Carefor your employees
10.
If you take care of your employees, your employees will take care of your customers
source: 24slides 

12.
Meet us at
24slides.com
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