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10 Ways to Make Your Customers Fall in Love with Your Business

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A presentation about how to make your customers fall in love with your business. Learn the secrets behind great customer service, treating your employees, the importance of design and content creation. Some interesting facts about why customer feedback is so vital, and a stat that would make you want to become more social responsible

Published in: Marketing

10 Ways to Make Your Customers Fall in Love with Your Business

  1. 1. To Make Your Customers WAYS Your Business Fall In Love With 10
  2. 2. 81% of customers are more likely to give a company repeated business after a good service experience 1. Give awesome customer service source: http://blog.kissmetrics.com/happy-campers/
  3. 3. 2. Look sharp of purchase decisions are influenced by visual factors More than 90% make judgments about a company’s credibility based on its web design 75% of users source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/
  4. 4. 3. Create valuable content, frequently 5X more website traffic comes to businesses that blog 20 times per month than those that blog fewer than 4X times per month source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/
  5. 5. Underpromise, Overdeliver say they deliver "superior" customer service 80% of companies think these same companies deliver "superior" service 8% of people 4. source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/ but only
  6. 6. 5. Ask for feedback and listen For every 1 complaint you get there are 26 unhappy customers who have remained silent source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
  7. 7. Be consistent Measuring satisfaction on customer journeys is 30 % more predictive of overall customer satisfaction than measuring happiness for each individual interaction 6. Source: mckinsey.com
  8. 8. 7. Be available who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner 55% of customers source: http://www.desk.com/customer-service/factshttp://www.desk.com/customer-service/facts
  9. 9. Be socially responsible said that they expect to increase the amount of goods and services they buy from socially-responsible companies 30% 8. Treatment of employees is the biggest factor (45%) when people decide how responsible a company is source: goodmustgrow.com
  10. 10. 9. Reward loyal customers Members of a loyalty program are 70% more likely to recommend a product, service or brand source: snipp.com
  11. 11. Carefor your employees 10. If you take care of your employees, your employees will take care of your customers source: 24slides 
  12. 12. Meet us at 24slides.com Like what you see?

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