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What Professional Security Companies Must Use for Liability Defense


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Security companies must employ analytics and accurate documentation for adequate liability defense. In this presentation, we show you how.

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What Professional Security Companies Must Use for Liability Defense

  2. 2. Professional security companies rely on analytics and accurate documentation to help protect their client’s business from liability and their reputation.
  3. 3. The best way they do this is by recognizing recurring incidents and forecasting potential hazards.
  4. 4. Identifying hot spots where incidents often arise is a key factor in successfully preventing future occurrences down the road. It’s also the best way to arm your team with the correct resources to respond efficiently.
  5. 5. Take the following scenario as an example:
  6. 6. Wait. Prefer to dowload this SlideShare as a PDF and view that way? Click here.
  7. 7. You’re contracted to provide perimeter support for your client. You task your internal and external patrol teams with ensuring the safety of all your client’s customers. The property is a multi-story building with business suites throughout.
  8. 8. During regular business hours, a woman who works for one of the businesses is attacked near the staircase. After looking at the tapes, you identify the suspect as an associated person from a similar incident that also occurred near the stairs.
  9. 9. Could you prove your team made all perimeter checks during that time? Do you know how quickly your team responded to the incident?
  10. 10. Most importantly, would you be able to protect your client or yourself in a legal suit?
  11. 11. Professional Security Companies Depend on Smart Analytics
  12. 12. It’s time to ensure you can protect all stakeholders in this situation. But what’s truly the best solution for this?
  13. 13. ANALYTICS
  14. 14. Analytics is the first factor in your ability to achieve success, take a closer look at your operation to prevent a legal case from financially affecting you and your client’s business and achieve peace of mind.
  15. 15. Analyzing incident response times provides you understanding about your weaknesses: Use them to improve your processes and strengthen your protocols.
  16. 16. It helps you stay ahead of the potential hazards, forecast them and ensure you’re able to prevent incidents or mitigate them quickly while they’re occurring. Each day, the goal is to measure and then measure again.
  17. 17. Response times influence other areas of your operation: Long response times are dangerous for your defense. Short response times are the properties of efficient processes resulting in the safety of your clients and their customers.
  18. 18. It’ll certainly strengthen your argument in a liability case.
  19. 19. Faster response minimizes the short-term & long-term impact of incidents for security companies, such as our example of the woman attacked near the staircase.
  20. 20. Incidents require fast response and must be handled expertly. You’re already aware the attack may result in a lawsuit. Quick response will save you lots of money, affecting your client’s business and your reputation.
  21. 21. Being proactive and preventing incidents like this from occurring over and over again is what we would refer to as job security.
  22. 22. With proper analysis, you can locate the particle impediments in your security operation.
  23. 23. Analytics Coupled with Accurate Documentation Reinforces Liability Defense
  24. 24. If you’re not using an incident management solution to record, track and analyze these associated incidents, it could take you a while to dissect and solve this problem. But, if you use incident management software, you’ll be able to quickly identify the trend, and proactively establish a sturdier presence.
  25. 25. Then, you’d see a significant decrease in related incidents, and of all other potential hazards.
  26. 26. With your comprehensive reporting also comes your ability to prove – with accurate documentation – that your team responded appropriately and in an acceptable amount of time.
  27. 27. As a supplement to your defense, use your documentation from your guard tour system to prove your team has efficiently completed all assigned tours according to schedule.
  28. 28. The biggest problem to remove is your liability. Being smart with your analytics and using your accurate documentation to supplement your efforts will solidify your company’s liability defense giving you the peace of mind you deserve.
  29. 29. ISS 24/7, the nation’s leader in facility management and text messaging communication software for the world’s greatest properties, provides innovative technology to increase efficiency and effectiveness of facility operations. ISS 24/7 offers software for incident management, maintenance management, text messaging, inspections, credentialing, and lost and found. ISS 24/7 provides ISS 24/7 Command Post (the “Technology”). The Technology is a web-based system designed to enhance the situational awareness, safety, and security for sporting and entertainment events, security operations and property management organizations. PROACTIVE OPERATIONS FOR THE WORLD’S GREATEST PROPERTIES Readers interested in learning more about the suite of services for ISS 24/7 should visit Te l : 9 5 4 . 5 1 4 . 8 9 8 8 • 1 2 4 11 N W 3 5 t h S t . • C o r a l S p r i n g s , F L 3 3 0 6 5 • I S S 2 4 7 . c o m