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Health and Human Service ProviderFocus Groups and Survey
TRUSTw.flickr.com/photos/robhardingii/
COMMUNITY
Focus Groups           Survey• August 2011       • September 2011• 18 participants   • 193 respondents
How do staff access   information?  Networking and information           sharing    In-house databases and        resource...
Cell phone applications     1%     Social networking sites          8%       Issue-specific websites              16%Other...
Electronic Tools vs. Other           ToolsNetworks and relationships with staff at                                        ...
How do staff   connect    clientsto resources?
What barriers do staff        face?    Lack of resources to meet          clients’ needs   Lack of real-time information  ...
What tools would help?http://www.flickr.com/photos/spence_sir/
Tools rated as very usefulOne-page topic-specific information                                           80%sheets availabl...
Other recommendations  Real-time      Greater    Relationship-   Improve webinformation      systems      building        ...
Q&A
Health and Human Service Provider Study Results
Health and Human Service Provider Study Results
Health and Human Service Provider Study Results
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Health and Human Service Provider Study Results

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  • Call me to find out how you can be connected to nonprofit and faith-based organizations in real time to share case management information on a network that already exists in Lane county (and can be used in other counties as well!)

    Deanna Trujillo
    541-746-6432
    Dream Center Lane County
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Health and Human Service Provider Study Results

  1. 1. Health and Human Service ProviderFocus Groups and Survey
  2. 2. TRUSTw.flickr.com/photos/robhardingii/
  3. 3. COMMUNITY
  4. 4. Focus Groups Survey• August 2011 • September 2011• 18 participants • 193 respondents
  5. 5. How do staff access information? Networking and information sharing In-house databases and resource binders Google searches and other organizations’ websites Web-based resource guides Printed resource guides
  6. 6. Cell phone applications 1% Social networking sites 8% Issue-specific websites 16%Other organizations’ websites 41% 211 website 44% Google searches 56% http://www.flickr.com/photos/johanl/
  7. 7. Electronic Tools vs. Other ToolsNetworks and relationships with staff at 81%other agenciesSuggestions from colleagues 61%Google searches 56%Printed information sheets and brochures 45%from other agencies211 website 44%Other organizations’ websites 41%
  8. 8. How do staff connect clientsto resources?
  9. 9. What barriers do staff face? Lack of resources to meet clients’ needs Lack of real-time information Not enough time Issue silos I&R tools are hard to use and not always accurate
  10. 10. What tools would help?http://www.flickr.com/photos/spence_sir/
  11. 11. Tools rated as very usefulOne-page topic-specific information 80%sheets available online and printableOnline tool that allows users to create 62%customizable, printable info sheetsDatabase that allows providers to update 59%information directly in real timeSmall, printed resource directory 58%Online translation tools 51%
  12. 12. Other recommendations Real-time Greater Relationship- Improve webinformation systems building search on service alignment engines and availability interfaces
  13. 13. Q&A

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