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Compassion fatigue in the animal care community glickman1

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Compassion fatigue in the animal care community glickman1

  1. 1. Compassion Fatigue in the Animal Care Community Presented by: Lauren Glickman, Executive Director of Feral Cat Spay/Neuter Project and Principal Consultant of FORAY Consulting & Associates Hilary Anne Hager, Director, National Volunteer Center, HSUS and Associate Consultant of FORAY Consulting & Associates May 2013
  2. 2. Introductions
  3. 3. Today’s Agenda • • • • • • • • • • Introduction and Housekeeping Why You Do What You Do Compassion Fatigue and Trauma Three Levels of Trauma Stewardship Symptoms and Signs Our Nervous System Skills Providing a Good Death Self-Care Plan Conclusion
  4. 4. A Few Requests • Listening  No side conversations • Learning Partnership  Participate and contribute  Speak up if something isn’t working • Respect  Creating a safe space  Anonymity vs. Confidentiality  Cell phones off
  5. 5. A Word About Listening
  6. 6. Joy and Pain
  7. 7. Locus of Control • External – the quality of your life is determined by what happens around you, the actions of others, or to chance factors • Internal – the quality of your life is determined by your behaviors and your reactions to what happens around you
  8. 8. Compassion Fatigue • Also known as:  Secondary traumatic stress disorder, vicarious traumatization, empathic strain and secondary trauma • A holistic way of thinking about it:  Trauma Stewardship – “refers to the entire conversation about how we come to do this work, how we are affected by it, and how we make sense of and learn from our experiences.” - Laura van Dernoot Lipsky
  9. 9. Compassion Satisfaction • Compassion satisfaction refers to  the pleasure you derive from being able to do your work well.  positive feelings about your colleagues and their efforts  your ability to contribute to the work setting or even the greater good of society.  your feelings about your ability to be an effective caregiver.
  10. 10. Break Time 15 Minutes Worrying about things we cannot control is our favorite form of selfharassment. ~ Gavin de Becker
  11. 11. Levels of Trauma Stewardship Individual • The most profound influence on our ability to cope • Think about –  Your own history of hardship.  The resources available to you in the past.  What led you to this work? Consider your journey to the seat you're in now.  Do you identify with the trauma you see? Is this personal?
  12. 12. Levels of Trauma Stewardship Organizational • Make better • Make worse Societal • Systemic isolation
  13. 13. High-Risk Factors Exposure to:                Abused animals Limited financial resources—organization and client Administrative policies Poverty distress Euthanasia Distressed customers The constant stream of demands Uncertainty/Ambiguity Volumes of distressed people in a short amount of time Conflict within the workplace Conflict in personal life Stressed-out peers Attrition Constant change Physical danger
  14. 14. The Signs • Anger and cynicism • It’s never enough • Inability to empathize/Numbing • Hyper-vigilance
  15. 15. The Signs • Addiction • Diminished creativity • Minimizing • Inability to embrace complexity
  16. 16. The Signs • Dissociative moments • Grandiosity and inflated sense of importance • Sense of persecution • Fear
  17. 17. The Signs • Chronic exhaustion/physical ailments • Inability to listen/deliberate avoidance • Helplessness/Hopelessness • Guilt
  18. 18. Discussion
  19. 19. Your Nervous System • Sympathetic nervous system      Reactive Perceived threat (stress, anxiety) Fight, flight or freeze (limited options) Language is less available (less articulate) Cortisol – stress hormone • Parasympathetic nervous system        Receptive Calm (non-anxious) Rest, relaxation (enjoyment) Creative (many options) Language is available (articulate) Intentional DHEA – happiness hormone
  20. 20. Stress-Related Hormones Increased susceptibility to illness and disease
  21. 21. Lunch For things to change, we must change. For things to get better, we must get better. ~ Heidi Wills
  22. 22. Complaining • What do you love about complaining? • What do you hate about complaining? • Invitation
  23. 23. Triangulation
  24. 24. Being a Non-Anxious Presence You influencing you • Have thoughts on purpose • Unclenching • Engage cyclical breathing • Recognize your stress cue • Remember differentiation • Be careful about sharing anxiety
  25. 25. Break Time 15 minutes For things to change, we must change. For things to get better, we must get better. ~ Heidi Wills
  26. 26. Self-Validation
  27. 27. The Ladder of Inference (developed by Chris Argyris) We begin with Real Data & Experience (What is So) We then Select Data & Experience that we pay attention to. To this Selected Data & Experience we Affix Meaning. (Your Story) We develop Assumptions, come to Conclusions, and finally develop Beliefs. Beliefs then form the basis of our Actions which create additional Real Data & Experience
  28. 28. If there were a magic pill… …it would be gratitude. • Articulate three skills you have that make you a valuable member of your animal care team? • What are three things you appreciate about the physical space in which you work? • What are three things you love about your home? • Write down three compliments your best friends would give you. • Describe three ways you make life better for animals in your community.
  29. 29. Providing a Good Death • Framework • We Thinking • Your Self • Structural Elements • Tools • Honoring the Moment
  30. 30. Self-Care Plan
  31. 31. Closing the Day • Share impressions  One or two concepts from today that were particularly resonant  A commitment/declaration about your intention  A request for support  An acknowledgment  Something else?
  32. 32. Thank you for the work you do! Lauren Glickman 206-696-0850 lauren@forayconsulting.com Hilary Anne Hager 240-753-3387 hhager@humanesociety.org

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