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Customer service

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Customer service

  1. 1. Customer servicein banks <br />
  2. 2. In customer service two types of communications <br />personal<br /><ul><li>Face-to-face
  3. 3. More effective
  4. 4. Providing feedback
  5. 5. Resolving conflicts
  6. 6. Appreciating employees </li></li></ul><li>Using communication equipments:<br /><ul><li>Telephone
  7. 7. Fax
  8. 8. Emails and letters
  9. 9. Faster
  10. 10. Has more problems</li></ul>In customer service two types of communications <br />
  11. 11. customer service depends on some factors<br />People education<br /><ul><li>Work hard to convince uneducated people</li></ul>Age (old people)<br /><ul><li>very polite and respect
  12. 12. Special care</li></ul>Culture<br />
  13. 13. Story <br />

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