In the world of Web 2.0, customers and consumers increasingly demanding mix of interaction points, and sales and services via multi-channels and multi-platforms.
To support such growing demands, Insurers need to enable and extend their Insurance solutions (both Front End and Back End systems) to support the needs.
Kevin Guy Steer, CEO of 121advisor and AETINS Sdn. Bhd. shared what Insurers should be ready for and how to enable their Insurance solutions to meet the need of Insurance 2.0.