Software piloting: not just pressing & clicking<br />User-centred development of the Sakai survey tool<br />FaweiGeng<br /...
University of Oxford<br />Source: http://www.flickr.com/photos/earthworm/5889087243/<br />
Overview <br />Demo: WebLearn Surveys tool<br />WebLearn Surveys tool pilot   <br />
What can the WebLearn Surveys tool do ?<br /><ul><li>create an online survey
deliver to Oxford users or general public
view and export survey results
use for course experience feedback, research purposes, or general data gathering</li></li></ul><li>Survey respondents <br ...
All your surveys</li></li></ul><li>Three steps in creating a survey<br />1<br />Create a template<br />2<br />Configure su...
Survey dashboard <br />
Create a new template<br />1<br />
Add a question (a)<br />1<br />Question types<br />
Add a question (b)<br />1<br />
Edit template<br />1<br />preview<br />edit<br />delete<br />
2<br />Create a new survey (a)<br />Select your template<br />
Create a new survey (b)<br />2<br />
3<br />Assign survey to respondents<br />For a public survey, just click “Next’ without choosing respondents<br />
Recipients’ view of a survey <br />Optional text field for name<br />Scale question with a comment box<br />
My surveys page   <br />View partial results<br />View final results<br />
Survey results <br />
An example of a PDF summary report <br />
A frequently requested IT application<br />A free survey tool please<br />Source: http://www.flickr.com/photos/jacobwhitta...
Oxford University strategic plan 2008–9 to 2012–13<br />“Create more effective processes for the<br />monitoring of studen...
WebLearn Surveys tool pilot project <br />Intended outcomes: <br /><ul><li>To test the functionality of the survey tool
To improve the tool – identify and eliminate</li></li></ul><li>WebLearn Surveys tool pilot project <br />Steve Jobs, 1997 ...
WebLearn Surveys tool pilot project <br />Intended outcomes: <br /><ul><li>To customise the tool – meet user needs and req...
To help users to develop good surveys </li></li></ul><li>Outline of the project <br />          Phase I <br />            ...
Recruit participants <br /><ul><li>mailing lists and personal contact:
expectations of the project team
benefits to the participants
40 participants:
academics
researchers
administrators</li></li></ul><li>Mixed methods<br /><ul><li>Workshops:
demonstrate the tool
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28 09-2011 user-centred development of sakai survey tool

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28 09-2011 user-centred development of sakai survey tool

  1. 1. Software piloting: not just pressing & clicking<br />User-centred development of the Sakai survey tool<br />FaweiGeng<br />fawei.geng@oucs.ox.ac.uk<br />Oxford University Computing Services<br />
  2. 2. University of Oxford<br />Source: http://www.flickr.com/photos/earthworm/5889087243/<br />
  3. 3. Overview <br />Demo: WebLearn Surveys tool<br />WebLearn Surveys tool pilot <br />
  4. 4. What can the WebLearn Surveys tool do ?<br /><ul><li>create an online survey
  5. 5. deliver to Oxford users or general public
  6. 6. view and export survey results
  7. 7. use for course experience feedback, research purposes, or general data gathering</li></li></ul><li>Survey respondents <br />Survey<br />WebLearn site participants<br />Ad-hoc groups<br />General public<br />Terminology<br />Survey creator <br />Template – a set of questions (items)<br />MySurveys<br /><ul><li>Specifications such as dates etc
  8. 8. All your surveys</li></li></ul><li>Three steps in creating a survey<br />1<br />Create a template<br />2<br />Configure survey settings<br />3<br />Assign the survey to recipients (unless public) <br />
  9. 9. Survey dashboard <br />
  10. 10. Create a new template<br />1<br />
  11. 11. Add a question (a)<br />1<br />Question types<br />
  12. 12. Add a question (b)<br />1<br />
  13. 13. Edit template<br />1<br />preview<br />edit<br />delete<br />
  14. 14. 2<br />Create a new survey (a)<br />Select your template<br />
  15. 15. Create a new survey (b)<br />2<br />
  16. 16. 3<br />Assign survey to respondents<br />For a public survey, just click “Next’ without choosing respondents<br />
  17. 17. Recipients’ view of a survey <br />Optional text field for name<br />Scale question with a comment box<br />
  18. 18. My surveys page <br />View partial results<br />View final results<br />
  19. 19. Survey results <br />
  20. 20. An example of a PDF summary report <br />
  21. 21. A frequently requested IT application<br />A free survey tool please<br />Source: http://www.flickr.com/photos/jacobwhittaker/3388288370/<br />
  22. 22. Oxford University strategic plan 2008–9 to 2012–13<br />“Create more effective processes for the<br />monitoring of student feedback”<br />“Review the mechanisms for ensuring that the <br />feedback of student views which it gathers is <br />systematically monitored and acted upon”<br />
  23. 23. WebLearn Surveys tool pilot project <br />Intended outcomes: <br /><ul><li>To test the functionality of the survey tool
  24. 24. To improve the tool – identify and eliminate</li></li></ul><li>WebLearn Surveys tool pilot project <br />Steve Jobs, 1997 WWDC<br />http://www.youtube.com/watch?v=FF-tKLISfPE<br />Steve Jobs at WWDC 1997<br />
  25. 25. WebLearn Surveys tool pilot project <br />Intended outcomes: <br /><ul><li>To customise the tool – meet user needs and requests
  26. 26. To help users to develop good surveys </li></li></ul><li>Outline of the project <br /> Phase I <br /> Gather User Feedback<br />…see later<br /> Phase II <br />
  27. 27. Recruit participants <br /><ul><li>mailing lists and personal contact:
  28. 28. expectations of the project team
  29. 29. benefits to the participants
  30. 30. 40 participants:
  31. 31. academics
  32. 32. researchers
  33. 33. administrators</li></li></ul><li>Mixed methods<br /><ul><li>Workshops:
  34. 34. demonstrate the tool
  35. 35. observe participants creating their own online surveys
  36. 36. provide personalised support
  37. 37. Email communication to follow up
  38. 38. WebLearn support site
  39. 39. Pilot project survey
  40. 40. ‘walk the talk’
  41. 41. demonstrate good practice
  42. 42. evaluate success of the pilot project </li></li></ul><li>Three workshops<br /><ul><li>Format:
  43. 43. presentation
  44. 44. demo
  45. 45. hands-on practice
  46. 46. Q&A
  47. 47. Characteristics:
  48. 48. similar activities for each workshop
  49. 49. user requests shaped the hands-on and Q&A
  50. 50. working collaboratively with participants </li></li></ul><li>Developing pilot project survey <br /><ul><li>Survey design
  51. 51. consult with participants
  52. 52. design questions
  53. 53. seek advice from experts to refine questions
  54. 54. test survey with a small number of participants
  55. 55. Survey delivery: July 2010, 22 responses (55%)</li></li></ul><li>Survey follow-up<br />Focus group session: <br /><ul><li> respond to comments in the survey results
  56. 56. how to improve response rate
  57. 57. design survey questions: useful to the survey participants
  58. 58. engage a small sample of survey participants in the design process
  59. 59. offer an incentive
  60. 60. use reminders wisely: most people respond to a survey either in the first couple of hours or just before the deadline </li></li></ul><li>Evaluation of the project <br /> Phase I <br /> Gather User Feedback<br /> Phase II <br />
  61. 61. Evaluation of the project <br />Contribution to Sakai community<br /><ul><li>Course evaluation + public surveys
  62. 62. Simplified for public survey
  63. 63. View results of open surveys
  64. 64. Fix bugs:
  65. 65. Extension dates now work
  66. 66. Caching problems fixed
  67. 67. Results can be deleted
  68. 68. Better error messages
  69. 69. Notifications and reminders now work</li></li></ul><li>Evaluation of the project <br /><ul><li>expanded user communities
  70. 70. publicity for OUCS services, including WebLearn
  71. 71. networking: pilot participants and experts in evaluation </li></li></ul><li>Comparison of survey tools<br />
  72. 72. Thank you, and…<br />http://www.fotopedia.com/items/flickr-2200500024 <br />More information: <br /><ul><li> http://www.weblearn.ox.ac.uk/info
  73. 73. fawei.geng@oucs.ox.ac.uk</li>

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