PANDA ACADEMY                                                                                                             ...
IntroductionPeople Development &                                                          Panda Competencies:Training     ...
AssessmentsPDT Framework – Support Office                                                   Assessments                   ...
Panda                                                                               Academy                               ...
Certificate                                                                                                               ...
Certificate                                                                                                               ...
Certificate in                                                                                                            ...
Diploma                                                                                                                   ...
Diploma                                                                                                                   ...
Diploma                                                                                                                   ...
MDP                                                                                                                       ...
MDP                                                                                                                       ...
MMDP                                                                                                                      ...
MMDP                                                                                                                      ...
EnrollmentPDT Short Learning Sessions                                                             Enrollment Process      ...
Grow your                                                                                                                 ...
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PDT Booklet

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Information about learning & development programs in Panda Academy, Azizia Panda United Inc.

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PDT Booklet

  1. 1. PANDA ACADEMY Training Programs Booklet Developing Future Leadersah – 02 6916644 Ext. 279 Riyadh – 01 2298255 EXT: 1140 Dammam – 03 8686700 Ext. 247 Qassim – 03 69 4242 Ext. 200
  2. 2. IntroductionPeople Development & Panda Competencies:Training Our curriculum for leadership & management is based on Panda behavioralIn line with Panda business philosophy, we believe that our growth and competency framework. The competencies are;expansion of the business relies heavily on attracting, retaining and • Customer focusdeveloping the right people to make Panda leading food retailer in theregion. • Gets results • Lives the valuesIn People Development & Training, we foresee people development as the • Communicates with impactbiggest factor in creating competitive advantage for Panda in the future. • Develop self/othersWe pride ourselves on being creative and effective at developing people, • Work successfully with teamsand to help them deliver results effectively. The solutions we offer under • Deals with change effectivelyour people development portfolios are designed to improve thecompetency and motivation of our staff. Our programs help to improve the • Makes good decisionsstandards of quality and service of our workforce, and keep us ahead of our There are also programs delivered to address functional competency, and it iscompetitors. based on unique needs of each department in Panda.We are glad to work with everyone to build a better Panda, and willcontinue to contribute towards the achievement of Panda vision andmissions. Learning Methodology Various learning methodologies are used to cater different needs of learners, as well as to improve the learning effectiveness. Among the methods are; • Lecture • E-learning • Books • Case study • Role play • Action Learning • Special assignment • Site visit
  3. 3. AssessmentsPDT Framework – Support Office Assessments Various assessments are used to measure the competency level of Work Level Program Assessment Tools the candidates prior, during and after the program. The assessments used will be based on the program and the work level Level 6 – Level 7 • Executive  360 Feedback of participants. The assessments are; Senior & Business Development  Strength finder 2.0 Program Leadership Team  Strengths based Leadership • Learning Readiness  Big Five (Optional) • Critical Reasoning Test Battery (CRTB)  DISC (Optional) • Occupational Personality Questionnaire (OPQ) Level 4 – Level 5  Middle Manager  360 Feedback • 360 feedback Development  OPQ • Functional competency questionnaire Program  Functional Questionnaires • Improvement report (Support Office) • Learning journal • Oral presentation Level 3  Manager  360 Feedback • Theoretical Assessment Manager Development  CRTB Program  Functional Questionnaires • Practical Assessment (Support Office)PDT Framework – Operations Work Level Program Assessment Tools Level 4 – Level 5  Diploma in Retail  360 Feedback Middle Managers Management (DRM)  OPQ  Functional Questionnaires Level 3  Certificate in Retail  360 Feedback Managers Management (CRM)  OPQ  Functional Questionnaires Level 1 – Level 2  Certificate in Retail  Functional Questionnaires Associates Operation (CRO)
  4. 4. Panda Academy ProgramsOur Internal Training & Development ProgramsThere are five core programs to address Panda business needs;Operation1) Certificate in Retail Operation (CRO)2) Certificate in Retail Management (CRM)3) Diploma in Retail Management (DRM)Support Office1) Manager Development Program – Support Office (MDP-Support Office)2) Middle Manager Development Program – Support Office (MMDP- Support Office)For our CRM, DRM, Manager and Middle Manager Development Program, wepartnered with The Institute of Leadership & Management (ILM), UnitedKingdom to ensure each participant will get the best learning experience andcontents that meet the international standards
  5. 5. Certificate In Retail OperationCertificate in Retail OperationIt is an on-the-job training program to equip potential associates in functionalskills related to the section in operations. During the training, participants will beexposed and trained in the critical areas according to the section’srequirements. The program is suitable for associates in the operations who seekto develop their functional and supervisory skills. There are fourteen (14) areasthe associates can choose from to develop their knowledge, skills and abilities.1. Bakery2. Fast Moving Consumer Goods (FMCG)3. Produce4. Fishery5. Dairy & Frozen6. Deli7. Meat8.9. Hot Food General Merchandise Program Outline10. Electronics11. Textile Module No. of Days Venue12. Head Cashier Introduction & Customer Service 1 day Academy13. Security Training14. Receiving On-the-Job Training 36 days Store • Preparation • Merchandising • Food & workplace safety • Stock management • Supervisory skills Assessment & Evaluation 4 days Store & Academy Weekly Day Off 6 days Total 47 days
  6. 6. Certificate In Retail ManagementCertificate in Retail Management Program Outline Program No. of HoursIn this program, participants will be exposed to basic management concept andskills. The objective of the program is to develop potential employees and Role of the Manager 8 hoursexisting junior managers to be an efficient and effective first-line manager to How to Build a Team & Team Briefing 6 hoursmanage the people and tasks. Coaching Skills 8 hoursThe program is suitable for the first-time managers who are new tomanagement. The program approach is a mixture of classroom and work-based Dealing with Conflict 5 hoursassignments, where participants are required to complete specific work-related Quality Customer Service 8 hourstasks. Food Safety & Hygiene 6 hours Loss Prevention 5 hours Total Guided Learning Hours 46 hours
  7. 7. Certificate in RetailProgram Syllabus Management Role of Manager Team Building & Team Briefing Dealing with Conflicts Loss Prevention • How the manager’s job is different • What is a team and why we need them • About conflict… • Different management styles • Stages of team growth • What is stock loss? • How it start • Supporting and challenging your people • Leading a team • Stock loss problem • Sings that conflict is present • Communication • Team fitness! • Internal theft • Is conflict always bad • Understanding employee behavior • What breaks down teamwork? • External theft • How to avoid it • How to motivate your associate • Team briefing • • Administration Resolving conflict • Action planning 8 hours 6 hours 5 hours 5 hoursCoaching Skills Food Safety & Hygiene Quality Customer Service• What is coaching • Hand washing• • Basic of quality customer service Different types of coaching • Cut and abrasions & boils and septic cuts• • Scale of customer satisfaction Performance coaching • Use of tobacco & smoking• Developmental coaching • Principles of quality service • Protective clothing Total Hours• • Customer Perception Corrective coaching • Report illness• • Product Knowledge Taking disciplinary action • Food handlers common practices• Questioning and listening for coaching • Prevention of food poisoning 46 Hours 8 hours 8 hours 6 hours 1
  8. 8. Diploma In Retail Management Program OutlineDiploma in Retail Management Course Code Module HoursA leadership development program designed for potential managers in HRM101 Leadership in Retail 24 hoursoperations who will be taking bigger role in managing retail operations andbusiness. HRM102 Human Resource Management 24 hoursIn this program, the participants will undergo a 1 year program that will expose CM101 Customer Management 24 hoursthem to various aspects of retail business. The program approach is a mixture ofclassroom and work-based assignments, where participants are required to RO101 Managing Retail Operations 24 hourscomplete specific work-related tasks. FM101 Retail Financial Management 16 hours RTM101 Retail Merchandising 16 hours RM101 Retail Marketing 16 hours SCM101 Supply Chain Management 16 hours RKM101 Risk Management 16 hours Total Guided Learning Hours 176 hours
  9. 9. Diploma In RetailProgram Syllabus Management Leadership in Retail Human Resource Management• Adult learning principles • Creating a motivating workplace• Balance & personal development • HRM for line manager• Building an effective team & team briefing • Employee discipline• Effective leadership & management style • Building your people in operations• Managing change in changing time • Workplace coaching• Valuing diversity in the workplace 24 hours 24 hours Customer Management • Understanding our customers Retail Marketing Retail Merchandising • Customer service basics • Managing perceptions • Introduction to retail marketing • Introduction to retail merchandising • Dealing with difficult customers • Place & products in retail marketing • Visual merchandising effectively • Price & promotions in retail • Display for FMCG • Managing complaints effectively • People & presentation in retail marketing • Display for Electronics, GM & Textile • Service strategy & standards in managing • Display for Fresh Food customers 24 hours 16 hours 16 hours
  10. 10. Diploma In RetailProgram Syllabus Management Retail Finance Management Risk Management Managing Retail Operations • Principle of Financial Management • Introduction to risk & risk Management • Understanding retail business • Profit & Loss Statement • Risk assessment • Competitive strategies in retail • Receiving and stock management • • Balance Sheet Financial Appraisal • Security in retail Total Hours • Loss prevention • Managing panda store I. Budget preparation & Control • Creating a safe & healthy working • Food safety & hygiene in the store II. Inventory management III. Investment Decisions environment 176 Hours 24 hours 16 hours 16 hours Supply Chain Management • Introduction to supply chain management • Sales forecast & budgeting • Purchasing management • Logistics & transportation in supply chain • Warehouse operations 16 hours
  11. 11. MDP Support OfficeManager Development Program (MDP) - Support Office Program OutlineMDP program is a development program designed to prepare the potential Program No. of Hoursemployees to take a new role in management. The program approach is amixture classroom and work-based assignments, where participants are Role of the Manager 8 hoursrequired to complete specific work-related tasks. How to Build a Team & Team Briefing 6 hoursProgram objectives are as follows; Coaching Skills 8 hours1. To develop potential employees in basic management knowledge and skills Dealing with Conflict 5 hours in order to prepare them for the managerial roles.2. To develop existing employees and managers to be competent and skillful Delivering Quality Customer Service 8 hours in managing the tasks and people. Time Management 5 hours Total Guided Learning Hours 40 hours
  12. 12. MDP SupportProgram Syllabus Office Role of Manager Team Building & Team Briefing Dealing with Conflicts Time Management • How the manager’s job is different • What is a team and why we need them • Facts about time • About conflict… • Different management styles • Stages of team growth • The list of things to do • How it start • Supporting and challenging your people • Leading a team • The effectiveness of time • Signs that conflict is present • Communication • Team Fitness! • Value of time • Is conflict always bad • Understanding employee behavior • What breaks down teamwork? • Time auditing • How to avoid it • How to motivate your associate • Team briefing • Resolving conflict • Action planning 8 hours 6 hours 5 hours 5 hours Coaching Skills Quality Customer Service • What is coaching • Different types of coaching • Basic of quality customer service • Performance coaching • Scale of customer satisfaction • Developmental coaching • Principles of quality service Total Hours • Corrective coaching • Customer perception • Taking disciplinary action • Product knowledge • Questioning and listening for coaching 40 Hours 8 hours 8 hours 1
  13. 13. MMDP Support OfficeMiddle Manager Development Program – Support Program OutlineOffice Course Module HoursIn this program, participants will be exposed to advance management and Codeleadership skills. The program was designed based on Panda Behavioral CPM201 Success Begins With Me 12 hoursFramework. The objective of the program is to develop potential employees andexisting managers to be an effective leader and manager. CPM202 Effective Leader and Manager 12 hoursThe program is suitable for the middle-managers who are managing a unit with a HRM201 HRM for Line Manager 8 hoursteam of employees reporting to them. The program approach is a mixture ofclassroom and work-based assignments, where participants are required to WPC Winning Workplace Communication 8 hourscomplete specific work-related tasks. WCS201 Workplace Customer Service 8 hours Total Guided Learning Hours 48 hours
  14. 14. MMDP SupportProgram Syllabus Office Success Begins With Me Effective Leader & Manager HRM for Line Manager • Introduction to HRM • Adult learning principles • Effective leadership & management style • Developing your team • Work life balance & personal • Leading for change • Performance management development • Valuing diversity in the workplace • Employee discipline • Building & motivating team 12 hours 12 hours 8 hours Winning Workplace Workplace Customer Service Communication • Customer service basics • The art of listening • Presentation skills • Managing perceptions Total Hours • Moving forward & action plan • Business English & writing 48 Hours 8 hours 8 hours 1
  15. 15. EnrollmentPDT Short Learning Sessions Enrollment Process Process“Sharpen the saw” is one of the principles in “Seven Habits of Highly EffectivePeople” book by Stephen Covey. PDT is applying the concept by having short learning Employee & Line Manager PDTsessions. The objective of the sessions is to address and refresh the employees onimportant topics like; Program PDT to register Identified employee• Workplace Etiquette• Healthy Diet & Lifestyle• Stress Management Fill-up Email• Category Management training Confirmation• Financial Management enrollment• IT & workplace efficiency form Approval EndThe list will not stop and we will continue to find topics that will add value to from lineeveryone in their professional or personal life. PDT runs the session at least once a managermonth and all employees are invited to participate in the program. ApprovePanda Ladies Development Program No d? YesPanda believes in equal opportunity for everyone to be developed, and thisincludes our female employees. The aimed of the program is to facilitategreater involvement of our female employees in the business. This can bedone by providing the access for them to learn the best practices in workefficiency, team working and managing the people. The program consists ofbelow modules;• Success Begins With Me• Time Management• Workplace Etiquette• Dealing with Conflicts• Team Building• Quality Customer ServicePDT runs the program on weekly basis by having 4 hours instructor-ledtraining session, with one week break in between the module.
  16. 16. Grow your Career with PandaGrow your Career with Panda Store Manager Diploma in Retail Management Senior Section Manager & • 176 hours of classroom & Department Head action learning Diploma in Retail • Develop the management Management & leadership skills & • 176 hours of classroom & competency Supervisor & Section action learning Manager • Develop the management Certificate in Retail & leadership skills & Management competency • 55 days of classroom & practical learning Associate • Exposure to Certificate in Retail managerial skills & Operations competency • 47 days on-the-job training • To master the job & the tasks Functional Assessment Functional Assessment Functional Assessment, & 360˚ Feedback 360˚ Feedback, CRTB & OPQ

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